Valet Attendant

Baton Rouge, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $12.00 - $15.50

Work Schedule

Standard Hours

Day Shifts

Benefits

Medical insurance

401(k) matching

Annual performance bonus

Paid Time Off

wellness programs

Job Description

PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America. Their offerings extend beyond physical locations to include online sports betting and iCasino through theScore Bet Sportsbook and Casino. As an industry leader, PENN Entertainment is committed not only to fun and excitement but also to core values such as diversity, sustainability, and community support. This commitment is reflected in their corporate culture, which encourages career growth, employee well-being, and an inclusive work environment. Employees at PENN enjoy a supportive workplace where their contributions help shape the entertainment landscape while advancing their personal and professional goals.

This role is ideal for individuals who thrive in fast-paced, dynamic settings and who are enthusiastic about delivering exceptional customer service. The position involves interacting warmly and attentively with guests, helping to create memorable experiences through attentive valet and luggage assistance. Employees will have the chance to work closely with a diverse team of passionate coworkers, all driven by a shared enthusiasm for enhancing guest satisfaction across multiple services offered across PENN Entertainment's properties, including restaurants, entertainment venues, promotions, and events.

The company values career development and offers competitive compensation as part of a comprehensive Total Rewards package. This package includes base salary, wellness programs supporting financial, physical, and mental health, as well as benefits like day-one medical coverage, 401(k) matching, and the opportunity to earn an annual performance bonus. Paid time off is accrued based on local policies and increases with tenure, further emphasizing PENN Entertainment’s focus on employee welfare and work-life balance.

The Valet and Luggage Attendant role requires excellent interpersonal skills and a positive attitude. Key responsibilities include greeting guests, handling luggage efficiently and safely, and ensuring seamless vehicle parking and retrieval services. Duties also extend to assisting in other areas such as operating shuttles and working coat check when business demands. Employees must demonstrate a strong sense of urgency and commitment to safety regulations, including adherence to Department of Transportation standards.

Successful candidates will be physically capable of performing strenuous activities including lifting up to 80 pounds, working outdoors in varying weather conditions, and maneuvering safely in areas that may have high noise levels, bright lights, or secondhand smoke. PENN Entertainment is proud to be an Equal Opportunity Employer, fostering an environment where all team members can thrive and contribute to the company’s mission of changing entertainment for the better.

Job Requirements

Six months’ experience in customer service field required
Must be at least 18 years of age and have a driving record that meets Company requirements
Valid state driver’s license required
Obtain and maintain valid state responsible vendor permit
Must be able to drive and operate all types of passenger vehicles with automatic or manual transmissions in a safe fashion
Must possess excellent interpersonal skills
Good oral and written communication skills, must be fluent and literate in English
Physically mobile with reasonable accommodations including ability to lift up to 80 lbs., and work outside with varying temperatures, and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area
Must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights
Compliance with all regulatory, governmental, and safety requirements

Job Qualifications

Six months’ experience in customer service field
Must be at least 18 years of age
Valid state driver’s license
Obtain and maintain valid state responsible vendor permit
Excellent interpersonal skills
Good oral and written communication skills, fluent and literate in English
Physically able to lift up to 80 lbs., work outside with varying temperatures, and perform physical tasks such as pushing, pulling, reaching, bending, twisting, stooping, stacking, crouching, kneeling, and balancing
Ability to tolerate areas containing secondhand smoke, high noise levels, and bright lights
Compliance with all regulatory, governmental, and safety requirements

Job Duties

Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude
Initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events
Accurately completes luggage tags and valet tickets which includes inspection of vehicle for prior damage
Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations
Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows
This includes, but is not limited to, driving shuttles and working in coat check
Consistently maintains an upbeat and positive attitude with guests and co-workers
Consistently practices a sense of urgency throughout entire shift to include sprinting to and from Valet lot and in all other job duties
Adheres to regulatory, safety, departmental and company policies, including Department of Transportation
Supports safety and accident prevention programs
Presents oneself as a credit to company and encourages others to do the same
Performs all other related and compatible duties as assigned