Valet Attendant

Baton Rouge, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $12.00 - $15.50

Work Schedule

Standard Hours

Day Shifts

Night Shifts

Benefits

day-one medical coverage

401(k) matching

Annual performance bonus

wellness programs

Paid Time Off

Job Description

PENN Entertainment is a leading company in the entertainment and hospitality industry renowned for its dynamic environment and commitment to delivering exceptional guest experiences. With a culture that embraces fun and enthusiasm, PENN Entertainment creates a unique workplace where employees are encouraged to grow both personally and professionally. The company operates diverse properties offering gaming, dining, and entertainment options, making it an exciting place to work for those passionate about serving others and thriving in a fast-paced setting.

At PENN Entertainment, employees benefit from a comprehensive Total Rewards package that goes beyond just salary. This includes wellness programs focusing on financial, physical, and mental well-being, competitive base salaries determined by an individual’s experience and skills, day-one medical coverage, 401(k) matching, and performance-based bonuses. Paid time off is also provided with accrual increasing based on length of employment, demonstrating a commitment to work-life balance. These benefits reflect PENN Entertainment’s dedication to supporting its team members through every stage of their career.

The Valet Attendant role at PENN Entertainment is a vital position that ensures guests receive top-tier service from the moment they arrive at the property. This job involves greeting customers warmly, efficiently transporting and handling luggage, and managing parking and retrieval of guests’ vehicles. Valet Attendants play an important role in creating a seamless and positive front-of-house experience, essential to maintaining the company’s high standards of customer service.

Beyond the core valet responsibilities, attendants engage proactively with guests by sharing information about the company’s various offerings, including restaurants, entertainment events, and promotions. This interaction not only enhances the guest experience but also promotes the diverse options available across PENN Entertainment’s properties. Attendants must demonstrate flexibility by assisting in other areas when necessary, such as shuttle driving or coat check duties, showcasing a team-oriented approach.

Safety is paramount in this role, with emphasis on following all regulatory and company policies, including Department of Transportation regulations. Physical stamina is required to handle the demands of lifting luggage, operating vehicles safely, and working outdoors in varying weather conditions. The job calls for a positive attitude, urgency in task execution, and a commitment to representing the company professionally to guests and coworkers alike.

In summary, working as a Valet Attendant at PENN Entertainment offers individuals the opportunity to be part of a vibrant team in the leisure and hospitality sector, where every day brings new challenges and rewards. The company’s supportive environment combined with competitive compensation and benefits makes this a desirable position for candidates eager to grow in their careers while delivering memorable guest experiences.

Job Requirements

Must be at least 18 years of age
Six months' experience in customer service field required
Valid state driver's license required
Obtain and maintain valid state responsible vendor permit
Must be able to drive and operate all types of passenger vehicles with automatic or manual transmissions in a safe fashion
Must possess excellent interpersonal skills
Good oral and written communication skills, must be fluent and literate in English
Physically mobile with reasonable accommodations including ability to lift up to 80 lbs., and work outside with varying temperatures, and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area
Must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights
Compliance with all regulatory, governmental, and safety requirements

Job Qualifications

Six months' experience in customer service field
Must be at least 18 years of age
Valid state driver's license
Must possess excellent interpersonal skills
Good oral and written communication skills
Must be fluent and literate in English
Ability to drive and operate all types of passenger vehicles with automatic or manual transmissions safely

Job Duties

Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer's passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude
Initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events
Accurately completes luggage tags and valet tickets which includes inspection of vehicle for prior damage
Answers valet phone and responds to luggage room calls and expedited car retrieval service from casino operations
Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows
This includes, but is not limited to, driving shuttles and working in coat check
Consistently maintains an upbeat and positive attitude with guests and co-workers
Consistently practices a sense of urgency throughout entire shift to include sprinting to and from valet lot and in all other job duties
Adheres to regulatory, safety, departmental and company policies, including Department of Transportation
Supports safety and accident prevention programs
Presents oneself as a credit to company and encourages others to do the same
Performs all other related and compatible duties as assigned