Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $15.25 - $18.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

competitive pay
growth opportunities
Cast member perks
Discounts on movies
Discounts on attractions
discounts on food and beverages

Job Description

Austin-based Elevate Entertainment Group is a dynamic company known for creating boundary-pushing entertainment destinations that bring people together through the power of shared experiences. The company operates a portfolio of innovative brands, including EVO Cinemas, EVO Entertainment, and Elevate Rewards. Their venues offer a wide range of engaging activities such as movies, bowling, games, and private event hosting, providing guests with a comprehensive entertainment experience. The group is also recognized for its commitment to quality, featuring scratch kitchens and bars that offer refined food and beverage options, enhancing the overall enjoyment for visitors. Situated in a vibrant city like Austin, Elevate Entertainment Group is at the forefront of modern entertainment, blending traditional fun with contemporary experiences to appeal to a diverse audience seeking both relaxation and excitement in one location.

The role of the Usher at Elevate Entertainment Group is designed to elevate the guest experience by providing exceptional customer service and maintaining the welcoming atmosphere that the company is known for. This position involves assisting patrons with their movie-going experience, including ticket validation, direction to designated seating, and offering help as needed to ensure comfort and satisfaction. The Usher is also responsible for maintaining the cleanliness and readiness of the theaters before and after each showing, ensuring that every guest enters a clean, safe, and inviting environment. This role requires an individual who is approachable, efficient, and attentive, with the ability to manage multiple responsibilities while staying calm under pressure. With a focus on teamwork and hospitality, the Usher contributes directly to the entertainment and guest service excellence that defines Elevate Entertainment Group's reputation. The position is ideal for individuals who enjoy engaging with people in a fast-paced setting and are committed to upholding company standards for safety, cleanliness, and quality. Employment is typically part-time and may include evening, weekend, and holiday shifts, providing flexibility for students or those seeking supplemental income. The Usher role offers opportunities for growth within the company and is accompanied by competitive pay and various cast member benefits to support employee satisfaction and development.

Job Requirements

  • Must be at least 16 years of age
  • Availability to work during holidays, nights, and weekends with increased hours during peak times
  • Some locations may require food handler and state alcohol certifications
  • Must be able to work in an environment with loud noise, flashing lights, and repetitive motion
  • Prolonged periods of standing, walking, and climbing stairs
  • Must be able to lift 50 pounds at times

Job Qualifications

  • Hospitality-minded attitude
  • Friendly and outgoing
  • Guest focused
  • Able to take direction and work as part of a team
  • Ability to work calmly and execute job duties effectively under pressure

Job Duties

  • Welcome guests as they arrive and provide a warm, friendly atmosphere
  • Ensure that each guest has a valid ticket and direct them to their designated seating area
  • Respond to guest inquiries and concerns promptly
  • Follow and enforce all safety protocols and guidelines
  • Ensure that theater and restrooms are clean and tidy before, during, and after showings
  • Assist guests with lost and found items
  • Perform other related duties as necessary or assigned

Job Criteria

Experience

Entry Level (1-2 years)


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