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Upscale Hotel Operation Manager- Cescaphe, Philadelphia
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k)
Dental Insurance
Health Insurance
Paid Time Off
Paid training
Vision Insurance
Job Description
Our boutique hotel is a renowned establishment that stands as a premier destination for travelers who seek a luxurious and memorable experience. Known for its unique charm and personalized service, our hotel redefines hospitality by combining style, comfort, and an uncompromising commitment to guest satisfaction. We cultivate a welcoming atmosphere where each guest feels valued and treated like family. Our focus on individualized attention and exceptional quality has made us a top choice for discerning travelers who appreciate refined accommodations and attentive service.
We are currently looking to hire an energetic and dynamic Upscale Boutique Hotel Operations Dir... Show More
We are currently looking to hire an energetic and dynamic Upscale Boutique Hotel Operations Dir... Show More
Job Requirements
- Bachelor's degree in Hospitality Management, Business, or related field preferred
- 5+ years of progressive hospitality management experience
- At least 2 years in a hotel management role
- Proven experience overseeing weddings, corporate events, or similar large-scale functions
- Demonstrated success managing budgets, P&L, and financial reporting
- Exceptional communication and relationship-building skills
- Proficiency with property management systems (PMS) and event management software
- Prior supervisory experience
- Ability to lead, motivate, and communicate effectively with diverse teams
- Flexible schedule with availability for weekends, holidays, and events
- Excellent customer service skills
- Strong leadership skills
- Bilingual or multilingual abilities desirable
- Proficiency in hotel management software and multi-line phone systems
- Knowledge of phone etiquette essential
- Background in human resources practices including hiring, training, and staff development
- Experience with budgeting and financial analysis preferred
Job Qualifications
- 5+ years of progressive hospitality management experience with at least 2 years in a hotel management role
- Proven experience overseeing weddings, corporate events, or similar large-scale functions
- Demonstrated success managing budgets, P&L, and financial reporting
- Exceptional communication and relationship-building skills
- Proficiency with property management systems (PMS) and event management software
- Prior supervisory experience
- Ability to lead, motivate, and communicate effectively with diverse teams
- Leadership and team development
- Time management and prioritization
- Guest service excellence
- Bachelor's degree in Hospitality Management, Business, or a related field preferred
- Experience in a boutique or independent hotel environment preferred
- Familiarity with catering platforms such as Tripleseat preferred
- Established network within the local wedding and corporate events community preferred
- Strong attention to detail and high standards for cleanliness and presentation preferred
Job Duties
- Direct all daily hotel operations including front desk, housekeeping, food & beverage, and maintenance
- Uphold brand standards and the property's guest experience philosophy across every touchpoint
- Monitor and manage occupancy and other key performance metrics
- Manage vendor and supplier relationships
- negotiate contracts to optimize cost and quality
- Support the Operations Director and FOH team, facilitating communication and execution of events, after parties, and breakfasts
- Partner with the Sales & Catering team to support business from events and bookings
- Oversee on-site execution of events, ensuring flawless coordination between departments
- Build and maintain relationships with local wedding planners, corporate travel managers, and event agencies
- Identify opportunities to grow event revenue and expand the client portfolio
- Recruit, hire, train, and develop a high-performing team across all departments
- Foster a culture of hospitality, accountability, and continuous improvement
- Manage scheduling and labor costs in alignment with business demands
- Develop and execute training for hotel departments supporting the brand goals
- Manage the hotel's P&L
- support development of and manage annual budgets for the hotel
- Identify revenue opportunities and implement strategies to maximize profitability
- Ensure accurate billing, invoicing, and financial reporting for all hotel and event activity
- Champion a culture where every interaction from check-in to farewell feels personal and memorable
- Resolve guest and client concerns with professionalism, urgency, and empathy
- Monitor online reviews and guest satisfaction scores
- develop action plans to address feedback
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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