Upscale Hotel Operation Manager- Cescaphe, Philadelphia

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $65,000.00 - $75,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

401(k)

Dental Insurance

Health Insurance

Paid Time Off

Paid training

Vision Insurance

Job Description

Our boutique hotel is a renowned establishment that stands as a premier destination for travelers who seek a luxurious and memorable experience. Known for its unique charm and personalized service, our hotel redefines hospitality by combining style, comfort, and an uncompromising commitment to guest satisfaction. We cultivate a welcoming atmosphere where each guest feels valued and treated like family. Our focus on individualized attention and exceptional quality has made us a top choice for discerning travelers who appreciate refined accommodations and attentive service.

We are currently looking to hire an energetic and dynamic Upscale Boutique Hotel Operations Director to join our leadership team. This role is essential to the continued success and growth of our hotel, as it involves overseeing the day-to-day operations, elevating guest services, managing revenue strategies, and fostering a culture of high performance across all departments. The Operations Director will be responsible for directing front desk operations, housekeeping, food and beverage, and maintenance, ensuring that the brand’s standards and the property’s guest experience principles are consistently upheld.

This position requires a strategic leader with proven experience in hospitality management, particularly within boutique or resort hotels, as well as exceptional leadership and communication skills to motivate and manage multiple teams. The ideal candidate will have strong expertise in revenue management to help maximize profitability and support the budget and financial oversight of the hotel. Additionally, they will play a key role in managing vendor relationships and contract negotiations to optimize cost and service quality.

The candidate must be adept at event management, supporting both internal event operations and external client partnerships, particularly with local wedding planners, corporate travel managers, and event agencies. Ensuring flawless event execution and identifying opportunities to enhance event revenue are crucial components of this role.

The Operations Director will also be a champion of guest relations, ensuring that every interaction throughout the guest journey—from check-in to departure—is personalized and memorable. Resolving guest concerns with professionalism and empathy, monitoring online reviews, and implementing action plans for continuous improvement are important facets of this responsibility.

We offer a salary range of $65,000 to $75,000 per year for this full-time, in-person role. This position is ideal for a motivated professional who thrives in a fast-paced, upscale hospitality environment and is committed to excellence in service delivery. Join us and contribute to shaping an extraordinary hospitality experience where every detail matters, and guest satisfaction is paramount.

Job Requirements

Bachelor's degree in Hospitality Management, Business, or related field preferred
5+ years of progressive hospitality management experience
At least 2 years in a hotel management role
Proven experience overseeing weddings, corporate events, or similar large-scale functions
Demonstrated success managing budgets, P&L, and financial reporting
Exceptional communication and relationship-building skills
Proficiency with property management systems (PMS) and event management software
Prior supervisory experience
Ability to lead, motivate, and communicate effectively with diverse teams
Flexible schedule with availability for weekends, holidays, and events
Excellent customer service skills
Strong leadership skills
Bilingual or multilingual abilities desirable
Proficiency in hotel management software and multi-line phone systems
Knowledge of phone etiquette essential
Background in human resources practices including hiring, training, and staff development
Experience with budgeting and financial analysis preferred

Job Qualifications

5+ years of progressive hospitality management experience with at least 2 years in a hotel management role
Proven experience overseeing weddings, corporate events, or similar large-scale functions
Demonstrated success managing budgets, P&L, and financial reporting
Exceptional communication and relationship-building skills
Proficiency with property management systems (PMS) and event management software
Prior supervisory experience
Ability to lead, motivate, and communicate effectively with diverse teams
Leadership and team development
Time management and prioritization
Guest service excellence
Bachelor's degree in Hospitality Management, Business, or a related field preferred
Experience in a boutique or independent hotel environment preferred
Familiarity with catering platforms such as Tripleseat preferred
Established network within the local wedding and corporate events community preferred
Strong attention to detail and high standards for cleanliness and presentation preferred

Job Duties

Direct all daily hotel operations including front desk, housekeeping, food & beverage, and maintenance
Uphold brand standards and the property's guest experience philosophy across every touchpoint
Monitor and manage occupancy and other key performance metrics
Manage vendor and supplier relationships
negotiate contracts to optimize cost and quality
Support the Operations Director and FOH team, facilitating communication and execution of events, after parties, and breakfasts
Partner with the Sales & Catering team to support business from events and bookings
Oversee on-site execution of events, ensuring flawless coordination between departments
Build and maintain relationships with local wedding planners, corporate travel managers, and event agencies
Identify opportunities to grow event revenue and expand the client portfolio
Recruit, hire, train, and develop a high-performing team across all departments
Foster a culture of hospitality, accountability, and continuous improvement
Manage scheduling and labor costs in alignment with business demands
Develop and execute training for hotel departments supporting the brand goals
Manage the hotel's P&L
support development of and manage annual budgets for the hotel
Identify revenue opportunities and implement strategies to maximize profitability
Ensure accurate billing, invoicing, and financial reporting for all hotel and event activity
Champion a culture where every interaction from check-in to farewell feels personal and memorable
Resolve guest and client concerns with professionalism, urgency, and empathy
Monitor online reviews and guest satisfaction scores
develop action plans to address feedback