
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $19.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401k plan
vacation
Personal time off
sick leave
Employee merchandise discount
Employee Referral Bonus
Commuter Benefits
Job Description
UNIQLO USA is a leading global retail company known for its innovative and high-quality casual wear. It operates as part of Fast Retailing, a pioneering apparel retailer committed to providing customers with affordable, comfortable, and stylish clothing options. The company’s success is driven by a strong brand identity, a commitment to customer satisfaction, and a dedication to ethical business practices. UNIQLO USA strives to create a welcoming environment for its employees and customers alike, fostering diversity and inclusion as core pillars of its corporate culture. Established in multiple locations across the United States, UNIQLO provides not only excellent shopping experiences but also meaningful employment opportunities for individuals passionate about retail and customer service. The established store in San Mateo, California, upholds these values by ensuring each staff member has the tools and support needed to thrive within the retail industry.
The Retail Sales Associate at UNIQLO San Mateo serves as a vital member of the store team and an ambassador of the UNIQLO brand. This full-time role is designed for individuals who are enthusiastic about fashion retail and committed to delivering exceptional customer service. Earning $19.00 per hour, the Sales Associate is responsible for engaging customers, understanding their needs, and providing them with accurate product information to enhance their shopping experience. This role involves a blend of salesmanship and operational responsibilities, including maintaining visual merchandising standards, managing fitting rooms, processing shipments, and assisting with cashier duties as necessary.
In this position, the Sales Associate is expected to meet and exceed sales goals, maintain store cleanliness and brand standards, and proactively manage customer relationships to ensure satisfaction. Using the U.N.I.Q.L.O. service standard, Sales Associates foster a positive shopping environment by employing effective communication, product knowledge, and attentiveness to customer needs. This position also supports store management by helping identify operational issues and contribute to special projects aimed at enhancing store performance and customer engagement. Additionally, UNIQLO offers a comprehensive benefits package to full-time employees, including medical, dental, and vision coverage, a generous 401k plan with company match, various paid time off options, and merchandise discounts that reinforce the company's commitment to employee well-being and satisfaction. Join UNIQLO USA to be part of a dynamic team that values inclusion, professional growth, and a passion for retail excellence.
The Retail Sales Associate at UNIQLO San Mateo serves as a vital member of the store team and an ambassador of the UNIQLO brand. This full-time role is designed for individuals who are enthusiastic about fashion retail and committed to delivering exceptional customer service. Earning $19.00 per hour, the Sales Associate is responsible for engaging customers, understanding their needs, and providing them with accurate product information to enhance their shopping experience. This role involves a blend of salesmanship and operational responsibilities, including maintaining visual merchandising standards, managing fitting rooms, processing shipments, and assisting with cashier duties as necessary.
In this position, the Sales Associate is expected to meet and exceed sales goals, maintain store cleanliness and brand standards, and proactively manage customer relationships to ensure satisfaction. Using the U.N.I.Q.L.O. service standard, Sales Associates foster a positive shopping environment by employing effective communication, product knowledge, and attentiveness to customer needs. This position also supports store management by helping identify operational issues and contribute to special projects aimed at enhancing store performance and customer engagement. Additionally, UNIQLO offers a comprehensive benefits package to full-time employees, including medical, dental, and vision coverage, a generous 401k plan with company match, various paid time off options, and merchandise discounts that reinforce the company's commitment to employee well-being and satisfaction. Join UNIQLO USA to be part of a dynamic team that values inclusion, professional growth, and a passion for retail excellence.
Job Requirements
- High school diploma or G.E.D.
- Six months retail or related experience
- Strong communication skills
- Ability to calculate figures and amounts such as discounts and percentages
- Ability to stand for long periods of time, read computer terminals, push, pull, move, lift or carry objects of at least 25 pounds
- Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
- Maintain open availability at least five days per week, averaging 32 hours or more per week
- Have no more than two days off in the same Monday-Sunday workweek
- Limit scheduling restrictions to no more than three days per week
- Only one restriction permitted Friday-Sunday
- At least one restriction must be time-based (e.g., "not available before 3:00 p.m.")
Job Qualifications
- High school diploma or G.E.D.
- Six months retail or related experience
- Strong communication skills
- Ability to calculate figures and amounts such as discounts and percentages
- Ability to work in a fast-paced retail environment
- Knowledge of customer service best practices
- Ability to follow company policies and procedures
- Excellent interpersonal skills
Job Duties
- Meet and exceed sales goals
- Maintain brand and operational standards (visual, cleanliness, etc.)
- Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases
- Be knowledgeable of fitting room standards and assist when needed
- Act as cashier when required by following cashier protocol
- Process shipment and ensure all merchandise is represented on the floor in full size runs
- Assist management to identify and resolve issues in the store
- Provide product and brand knowledge to customers
- Follow all company policy and procedures and notify management of any infractions
- Assist with special projects as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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