TRU Waco South - Front Desk Agent

Our establishment is a reputable hotel situated conveniently just off I-35, near the Central Texas MarketPlace, Baylor Scott and White Medical Center, Baylor University, and the Texas Ranger Hall of Fame and Museum. We pride ourselves on being part of a global company managing over 800 hotels worldwide, which allows us to maintain a diverse workforce and a people-first business approach. We strive to provide an environment where every guest feels at home and every employee feels valued and empowered. Our team-oriented culture stresses collaboration and continuous improvement through daily Stand-up Meetings where we celebrate wins, recognize employees, and discuss ways to enhance our guest experience. Guests enjoy amenities such as free breakfast, a fitness center, and a spacious 2800 sq. ft. game area with billiards, all contributing to a welcoming and enjoyable environment. Our commitment to excellence and innovation has positioned us as a leader in the hospitality industry and a preferred employer for dedicated professionals seeking growth and a sense of belonging.

The Front Desk Agent role is central to our mission of delivering exceptional guest experiences. As the ultimate guest experience guru, a Front Desk Agent is the welcoming face of the hotel, responsible for mastering the art of warm welcomes, smooth check-ins, and friendly farewells. This role involves handling every interaction with guests to ensure it feels effortless and inviting, turning first impressions into lasting memories. Beyond guest interactions, the Front Desk Agent is the backbone of our front desk operations, managing reservations, responding to guest requests, and handling unforeseen surprises with grace and professionalism. We seek a dynamic communicator who can clearly and confidently engage with guests and team members alike, ensuring smooth and efficient hotel operations. The ideal candidate is a quick-thinking problem solver who can manage multiple tasks at once without compromising service quality. This includes juggling reservations, check-ins, check-outs, and financial transactions with precision and organization.

This is a full-time position offering a competitive salary with the added benefit of daily pay options after an initial waiting period. Employees are eligible for a comprehensive benefits package that underscores our commitment to their wellbeing and professional growth. Benefits include medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance programs, and a 401k retirement plan. Additionally, our company provides unique opportunities for career development through online training courses, management apprentice programs, and leadership development initiatives.

Joining our team means becoming part of a company that values diversity, inclusivity, and employee success. It is an opportunity to work where you can grow, succeed, and truly belong while contributing to unforgettable guest experiences. If you are passionate about hospitality and eager to be part of a collaborative and supportive team environment, this Front Desk Agent position is your moment to shine.