ACS Auto Club Services, Inc. logo

Travel Agent - White Lake, MI

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Salary
Range $40,000.00 - $87,000.00
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision
401k Match
Paid parental leave
Paid Time Off
paid volunteer day
Tuition Assistance
AAA membership
discounts

Job Description

AAA The Auto Club Group (ACG) is a trusted and well-established organization that has been serving more than 14 million members across 14 states and 2 U.S. territories through brands such as AAA, Meemic, and Fremont. As the second largest AAA club in North America, ACG offers a wide range of services including membership benefits, travel planning, insurance, and financial services. With over 100 years of heritage, The Auto Club Group is dedicated to enhancing the lives of its members by providing exceptional quality service, innovative products, and advanced technology solutions. ACG values its employees by fostering an inclusive, welcoming environment where diverse backgrounds, experiences, and viewpoints are respected and celebrated, creating a strong team united by shared values and customer commitment. The company is recognized as a 'USA Today Top Workplace' for four consecutive years, highlighting its supportive culture and career growth opportunities.

The Travel Sales Agent role at AAA The Auto Club Group is a full-time, hourly position that offers a competitive base salary combined with uncapped commissions and performance bonuses. New hires can qualify for a signing bonus ranging from $1,500 to $3,000 depending on experience, contingent upon adherence to a one-year employment payback clause. This position is ideal for motivated sales professionals who are eager to develop their careers in a dynamic and fast-growing travel industry, even if they have no prior travel experience. The agent will play a crucial role in helping clients plan unforgettable vacations by selling travel packages that include cruises, tours, hotel accommodations, air travel, car rentals, and travel insurance, along with AAA memberships and credit card products.

As a Travel Sales Agent, candidates will benefit from a robust support system including guaranteed commission payouts, ongoing training, and a structured career path focused on growth and income potential. The work is conducted in-office at an ACG branch, where agents provide personalized travel and membership services to AAA members and customers face-to-face. The role requires excellent communication skills, strong consultative selling abilities, and the ambition to grow a loyal client base through referrals and effective lead management provided by AAA's extensive marketing efforts.

In addition to an attractive compensation package, agents enjoy competitive benefits such as medical, dental, and vision coverage, 401k matching, paid parental leave, paid time off including company holidays, and professional development opportunities like tuition assistance and certification reimbursement. Unique travel-related perks are also provided, such as industry-leading preferred partner discounts, free leads, exclusive travel events, and familiarization tours. This role offers a rewarding blend of sales, customer service, and career advancement opportunities within a trusted and ethically driven organization committed to excellence and its employees' success.

Job Requirements

  • High school diploma or equivalent
  • 1-year business to consumer sales experience
  • Strong sales skills
  • Advanced consultative selling techniques
  • Strong phone sales and prospecting skills
  • Excellent verbal and written communication skills
  • Ambition and motivation
  • Excellent listening skills
  • Ability to grow a personal book of business
  • Must work onsite at an ACG branch facility

Job Qualifications

  • High school diploma or equivalent
  • 1-year business to consumer sales experience
  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads
  • Advanced consultative selling techniques utilizing thorough product knowledge
  • Strong phone sales and prospecting skills
  • Excellent verbal and written communication skills combined with strong customer focus
  • Ambition, motivation and drive
  • Excellent listening skills and ability to understand customer needs
  • Ability to proactively grow a personal book of business and repeat clients

Job Duties

  • Generate new sales, retain existing members and grow ACG's overall book of business through multiple product offerings
  • Drive new business with competitive products and help retain The Auto Club Group's 14+ million members
  • Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat Travel bookings
  • Achieve assigned travel, membership, and credit card sales goals
  • Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services
  • Prepare complex and/or large scale domestic and international travel packages
  • Complete reservations and advise clients regarding documentation requirements
  • Make necessary travel arrangements (i.e. reservations, collect money, and process documents)
  • Receive and champion customer concerns through to resolution
  • Ask for referrals, build and grow a book of client business by utilizing the AAA ACG lead system
  • Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives

Job Criteria

Experience

Mid Level (3-7 years)


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