Transportation Officer

Marysville, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.62 - $32.43

Work Schedule

Standard Hours

Benefits

401(k)

Dental Insurance

Health Insurance

Vision Insurance

Job Description

Quil Ceda Creek Counseling Company (Q4C) is a respected organization that serves the Quil Ceda Village community and surrounding areas by providing comprehensive counseling and support services. The company is committed to fostering a culturally diverse, respectful, and supportive environment while maintaining high standards of care and professionalism. As part of the Tulalip Tribes’ initiatives, Q4C prioritizes Indian Preference in hiring, emphasizing its dedication to supporting tribal members and the broader community. Known for its commitment to cultural values and community health, Q4C offers opportunities for career growth in a dynamic and mission-driven setting. This is a non-exempt, full-time position with a competitive pay range of $21.62 - $32.43 per hour, reflecting the value placed on skilled and dedicated employees. The work location is in person, requiring consistent on-site presence with occasional after-hours, weekend, special event, or on-call duties.

The role of Transportation Officer at Q4C is an essential position responsible for ensuring the safe, timely, and efficient non-emergent travel of clients to and from their appointments. Under the direction of the Q4C Security Manager, the Transportation Officer provides critical transportation services to a diverse client population including children, adults, individuals with disabilities, and culturally diverse groups. This requires a high level of professionalism, communication skills, and sensitivity to the unique needs of passengers. The officer is expected to deliver quality customer service while adhering to all relevant policies, regulations, and safety standards. The position includes routine vehicle inspections, maintaining cleanliness, and reporting any incidents to ensure client safety and operational efficiency. This role demands the ability to multitask effectively in a fast-paced environment, handle potentially challenging situations with patience and tact, and comply with confidentiality requirements such as HIPAA. Essential physical capabilities include the ability to assist clients in and out of vehicles, lifting objects up to 25 pounds occasionally, and maintaining mobility for bending, stooping, or climbing stairs regularly. This comprehensive transportation service supports Q4C’s mission by facilitating access to care and enhancing the overall client experience. Applicants should be prepared for the physical and administrative demands of the role, including passing a background check, drug screening, agility exam, and possessing a valid Washington State driver’s license with a clean driving record. This position offers meaningful work that directly impacts client wellbeing within a supportive organization prioritizing inclusivity and community engagement.

Job Requirements

High school diploma or equivalent
Minimum of one year experience working as a driver or a client transporter
Minimum of one year experience working with HIPAA and confidentiality
Must be 21 or older
Valid and unrestricted Washington State driver’s license
Must adhere to the Motor Vehicle Regulation (3 year abstract required)
Must pass an agility exam to determine if physically capable of performing job duties
Employment is contingent upon successful completion of a pre-employment background check and drug screening
Ability to lift objects weighing up to 25 lbs occasionally
Mobility to bend, stoop, and/or climb stairs on an everyday basis
Strength to help clients in and out of the vehicles
Will be required to attend, complete and keep current CPR, BBP, AED, First Aid and other training deemed necessary

Job Qualifications

High school diploma or equivalent
Minimum of one year experience working as a driver or a client transporter
Minimum of one year experience working with HIPAA and confidentiality
Minimum of one year experience working in a guest service field preferred
Basic vehicle maintenance and/or mechanic skills preferred
Ability to work effectively in a culturally diverse environment
Maintain confidentiality and communicate with tact and discretion
Organize, plan, coordinate, and carry out assigned tasks with accuracy and attention to detail
Provide excellent customer service and problem solve effectively
Learn, interpret and apply codes, policies, procedures, and other written materials
Continually learn and utilize a variety of information systems and software
Read a map or use a GPS system
Knowledge of the area is a must
Read, write and speak English fluently
Have tolerance and patience to deal with upset, angry and/or frustrated patients and/or vendors
Must be able to successfully multi-task in a fast-paced environment

Job Duties

Ensures vehicles have properly working lights, windshield wipers, brakes, and tires
Transports clients to and from all non-emergent medical appointments
Assists senior citizens and persons with disabilities when needed or requested
Attend and participate in staff meetings, activities, and training as directed by supervisor, department director or designee
Completes thorough vehicle safety inspection prior to and after every shift
Complies with all departmental standard operating procedures and assists with the development and maintenance of procedures to ensure office efficiency as directed
Differentiate passenger issues with the ability to decipher problems versus complaints
Follows all state and local driving regulations
Maintains the cleanliness of the shuttle bus or car daily
Observes and enforces the passenger conduct policy
Provides necessary reports and paperwork to appropriate supervisor on all accidents and incidents
Regular and satisfactory attendance and punctuality
Performs other job-related duties as required or directed