Transportation Manager

Domino's Pizza, recognized as the world's number one pizza company, stands out as a leader in the quick-service restaurant industry. With a steadfast commitment to delivering high-quality pizzas and exceptional service, Domino's has expanded globally through innovation and dedication to customer satisfaction. The company prides itself on a robust delivery and service network, emphasizing convenience, speed, and reliability for its customers. Domino's operates a vast fleet and logistics system, ensuring timely delivery and excellent service from store to customer. This role is embedded within a company that values leadership, operational excellence, and continuous improvement. The employment type is full-time and the salary range is competitive, between $135,000 and $150,000 annually, plus a 15% team achievement bonus, reflecting the importance of the role within the organizational structure.

The position is for a Delivery and Service Department Manager, an integral leader responsible for managing and elevating the Delivery and Service Department's performance. This role requires hands-on leadership to recruit, develop, and retain a high-performing team dedicated to operational success. The manager will ensure all team members are equipped with necessary tools and resources and will conduct formal training, ongoing coaching, and comprehensive performance evaluations. They will address employee relations professionally and maintain operational continuity by providing direct support and guidance. Strategic leadership extends to developing and executing departmental plans, policies, and procedures in alignment with company goals. The manager participates in mandatory leadership development training and regularly conducts safety briefings and team meetings to foster a culture of safety and collaboration.

Budgeting and financial oversight are key components of the role, as the manager prepares and submits annual departmental budgets, oversees payroll and invoice authorization, and analyzes cost statements for optimizing expenditures. Fleet performance management, including preventive maintenance and timely repairs, falls under this role's purview, supported by comprehensive reporting such as backhaul analysis and key performance indicators. The manager ensures compliance with Department of Transportation (DOT) regulations through meticulous route scheduling, driver hours monitoring, route observations, and documentation audits. They oversee route optimization, consolidation efforts, and dynamic routing to maximize efficiency and reduce costs.

Customer service remains a focal point, with the manager expected to cultivate professional relationships with franchisees, store managers, and leasing company representatives, ensuring exemplary customer service through guidance and model behavior. Responding promptly to customer concerns, participating in advisory boards, conducting site evaluations, and occasionally operating company vehicles complete the operational spectrum of this leadership role. This comprehensive, multifaceted position demands a skilled professional with exceptional organizational, analytical, interpersonal, and leadership capabilities to drive the company's delivery and service excellence.