Training and Operations Specialist

MABO Investments, LLC is a dynamic organization operating within the restaurant industry, committed to delivering the high standards and exceptional experience synonymous with the Popeyes brand. With a mission deeply rooted in serving memorable meals and fostering engaging guest experiences, MABO Investments takes pride in being a recognized leader in its market. Known for its innovative approach to both operations and team development, this company values servant leadership as the cornerstone of its management philosophy, ensuring that each team member feels supported and empowered to contribute to the brand's continued success. The company emphasizes collaboration between above-store leadership, Restaurant General Managers, and team members as a vital component in creating an unbeatable customer experience.

The Training and Operations Specialist role at MABO Investments, LLC is a pivotal position designed for a servant leader who thrives on inspiring teams, consistently upholding brand promises, and driving outstanding business results. This role is responsible for supporting Above Store Leaders and Restaurant General Managers, playing a crucial part in both the day-to-day operational success and long-term strategic growth of the business. As a Training and Operations Specialist, the individual contributes significantly to developing leaders and fostering an environment where teams are motivated to excel. This position demands a balanced mix of hands-on operational involvement and strategic business planning, allowing the company to maintain and strengthen its competitive edge.

The primary business goal of the Training and Operations Specialist is to assist Above Store Leaders in excelling within controllable profit parameters and franchisor performance measures, helping MABO Investments maintain its leadership position in the restaurant industry. This is achieved through diligent coaching, targeted training, and active participation in business planning and execution. The role also focuses heavily on developing servant leaders who prioritize team and organizational success, offering support that enables Restaurant General Managers and their teams to deliver a consistent and remarkable guest experience.

This role requires an individual who is an exceptional communicator and self-starter, motivated by the opportunity to make a tangible impact on both people and business outcomes. The Training and Operations Specialist must be adept at managing multiple priorities, responding swiftly to emerging challenges, and fostering a culture of accountability and continuous improvement across the teams they support. The successful candidate will have a strong business acumen complemented by excellent leadership skills, enabling them to coach and mentor management teams effectively. With a keen eye for operational detail and strategic foresight, the Training and Operations Specialist plays a vital role in aligning resources and goals to meet and exceed company targets.

In addition to leadership and operational excellence, this role demands profound knowledge of brand standards and the ability to act as a brand champion, ensuring that all aspects of the Popeyes guest experience are executed flawlessly. The individual will engage with restaurant teams to reinforce brand initiatives, provide ongoing training, and contribute to the successful implementation of Limited Time Offer (LTO) executions and other marketing programs.

This full-time position offers a unique opportunity for professionals with a background in multi-unit restaurant management to grow within a supportive and forward-thinking company. It calls for someone with a passion for service, a commitment to excellence, and the tenacity to inspire others to reach their highest potential. Embracing the role means becoming an integral part of a team dedicated to making every guest interaction memorable and every operational detail executed with precision. MABO Investments, LLC values its people and provides them with the tools and environment necessary to succeed and advance their careers in the restaurant industry.