Tour Verification Agent Concierge

Hilton Grand Vacations is a leading company in the vacation ownership industry, known for its strong commitment to innovation, quality, and continuous growth. As part of the Hilton Worldwide family, one of the most respected and recognized brands in the hospitality industry, Hilton Grand Vacations prides itself on delivering unparalleled vacation experiences to its guests while maintaining a people-first culture. This means prioritizing both customers and employees to foster an environment where everyone is empowered to take ownership, deliver excellence, and advance their careers. With a portfolio of world-class properties and a dedication to inspired ownership, Hilton Grand Vacations offers a dynamic and rewarding workplace where team members can thrive and make a grand impact every day.

The role of Experience Verification Coordinator at Hilton Grand Vacations is a vital position focused on ensuring the accuracy and compliance of all tours offered by the company. This role is responsible for verifying and confirming that each tour is correctly accounted for and appropriately coded, thereby maximizing the sales pipeline and maintaining consistency across multiple sites. A key part of the job involves managing the collection of fees for no-shows and rack rates to ensure all revenue opportunities are captured efficiently. The Experience Verification Coordinator also conducts discovery calls using approved scripts to gather necessary information and helps uphold the company’s exceptional guest support standards. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple tasks independently while maintaining a calm and cheerful disposition.

Working as an Experience Verification Coordinator at Hilton Grand Vacations goes beyond just the operational tasks; it is about being part of a company culture that values empowerment, recognition, and career growth. Team members enjoy driven hourly pay with bonuses, access their earned wages through DailyPay before payday, and benefit from comprehensive medical, dental, and vision coverage starting from the first day of employment. The generous vacation time off and paid sick time programs support work-life balance, while perks like discounted hotel rates worldwide, a 401(k) program with company matching, and stock purchase plans demonstrate Hilton’s commitment to employee financial wellness. Additionally, tuition and certification reimbursement programs encourage continuous professional development, and numerous recognition and reward programs celebrate team achievements. Internal growth and clear career paths allow team members to build long-term careers within the organization.

The Experience Verification Coordinator plays a critical role in maintaining the integrity and quality of Hilton Grand Vacations’ tour offerings and guest experiences. The position demands excellent written and verbal communication abilities, strong computer literacy, problem-solving aptitude, and good listening skills. The ability to work well in a team environment and interact effectively with colleagues at all levels is essential. Knowledge of Voice technology is preferred but not mandatory. Overall, this position offers an exciting opportunity to join a respected industry leader, work in a supportive and inclusive environment, and contribute to the continued success of Hilton Grand Vacations while advancing one’s own professional journey.