Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Paid vacation
short-term disability
Life insurance
accident insurance
critical illness insurance
Identity Theft Protection
Employee assistance program
Business travel insurance
Annual holiday bonus
Job Description
Texas Roadhouse is a people-first restaurant company renowned for serving legendary steaks and providing legendary service. Celebrated for its welcoming atmosphere and commitment to quality, Texas Roadhouse has built a reputation as a leader in the casual dining industry. The company values a positive work culture focused on supporting its employees, known affectionately as Roadies, and offering opportunities for growth and development. With flexible work schedules and a fun, team-oriented environment, Texas Roadhouse continually strives to make its workplaces engaging and rewarding. Employment at Texas Roadhouse is not just about serving great food but about fostering a community where employees are prepared for future career advancement while loving their work today.
Texas Roadhouse is currently seeking a To-Go Roadie to be a vital part of its carry-out operations. This role emphasizes upholding the company’s high standards for food quality and customer service, ensuring that guests who order takeout receive the same exceptional experience as those dining in. The To-Go Roadie acts as the welcoming face for customers calling in or coming to pick up their orders, offering legendary hospitality with each interaction. This position requires strong communication skills, attention to detail, and the ability to work closely with kitchen staff to ensure timely and accurate order fulfillment.
In this role, the To-Go Roadie will be responsible for managing phone orders, accurately entering information into the point-of-sale system, and maintaining organization during the packaging process. The To-Go Roadie also collaborates with restaurant managers to provide accurate wait time quotes to guests and is proficient with online and mobile app ordering platforms. Safety and sanitation are top priorities, as is teamwork across all restaurant departments. This role is ideal for individuals who enjoy a dynamic, fast-paced environment, possess excellent interpersonal skills, and are passionate about delivering outstanding customer service. Texas Roadhouse offers weekly pay, competitive benefits after one year of service, and a supportive work culture that promotes recognition, formal training, and career growth opportunities.
Texas Roadhouse is currently seeking a To-Go Roadie to be a vital part of its carry-out operations. This role emphasizes upholding the company’s high standards for food quality and customer service, ensuring that guests who order takeout receive the same exceptional experience as those dining in. The To-Go Roadie acts as the welcoming face for customers calling in or coming to pick up their orders, offering legendary hospitality with each interaction. This position requires strong communication skills, attention to detail, and the ability to work closely with kitchen staff to ensure timely and accurate order fulfillment.
In this role, the To-Go Roadie will be responsible for managing phone orders, accurately entering information into the point-of-sale system, and maintaining organization during the packaging process. The To-Go Roadie also collaborates with restaurant managers to provide accurate wait time quotes to guests and is proficient with online and mobile app ordering platforms. Safety and sanitation are top priorities, as is teamwork across all restaurant departments. This role is ideal for individuals who enjoy a dynamic, fast-paced environment, possess excellent interpersonal skills, and are passionate about delivering outstanding customer service. Texas Roadhouse offers weekly pay, competitive benefits after one year of service, and a supportive work culture that promotes recognition, formal training, and career growth opportunities.
Job Requirements
- High school diploma or equivalent
- Ability to communicate clearly and professionally
- Experience with customer service preferred
- Knowledge of telephone etiquette
- Basic computer proficiency
- Ability to work well in a fast-paced environment
- Willingness to comply with safety and sanitation guidelines
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience is beneficial
- Excellent communication skills
- Strong organizational and multitasking abilities
- Basic computer skills to operate POS and ordering systems
- Ability to work collaboratively in a team environment
- Positive attitude and willingness to learn
- Reliable and punctual
Job Duties
- Ensuring each guest receives a legendary welcome and goodbye when placing and or picking up their order
- Uses proper phone etiquette when answering calls and taking orders
- Knowledgeable of menu to accurately take and place orders
- Demonstrates strong organization and accuracy when packaging orders
- Works collaboratively with Back of House staff to complete orders
- Partners with restaurant managers on quote times
- accurately provides quotes to guests on the length of time to complete their order
- Understands our online and mobile app ordering systems
- Accurately uses point of sale (POS) system to place orders, process To-Go sales, gift card sales, and cash or credit card transactions
- Practices proper safety and sanitation procedures
- Exhibits teamwork at all times
Job Criteria
Experience
No experience required
Job Location
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