Title Operations Manager | Full-Time | Iowa Events Center

Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $44,000.00 - $47,000.00

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

Job Description

Oak View Group is a leading company specializing in venue management, encompassing a portfolio of world-class arenas, convention centers, and entertainment venues. Known for delivering exceptional event experiences, Oak View Group emphasizes innovation, operational excellence, and superior customer service within its managed facilities. The company is dedicated to fostering a dynamic, inclusive work environment where employees are empowered and provided with opportunities for professional development.

The Iowa Events Center, a premier location within Oak View Group's portfolio, is a significant hub for conventions, concerts, and sporting events situated in Des Moines, Iowa. This center offers versatile event spaces that host a wide array of functions, boasting state-of-the-art amenities and a commitment to operational efficiency and safety. Oak View Group's experienced team manages the daily operations and ensures that every event exceeds expectations through professional coordination and attention to detail.

The Operations Manager position at the Iowa Events Center is a full-time role pivotal to maintaining the smooth functionality of all arena and convention activities. This role carries the responsibility of managing all operational services, including housekeeping, room setups, event care, and conversions. The Operations Manager directly supervises a diverse team of full-time and part-time hourly employees, ensuring that all operational needs are met with precision and in accordance with company standards.

With an annual salary range of $44,000 to $47,000, this position offers a comprehensive benefits package including health, dental, and vision insurance, participation in a 401(k) savings plan with matching contributions, and paid time off that covers vacation, sick days, and eleven holidays. This benefits package reflects Oak View Group’s commitment to the wellbeing and satisfaction of its employees, promoting work-life balance and long-term financial security.

The Operations Manager leads the planning, directing, and reviewing of operational work plans, collaborating closely with management staff to forecast staffing and equipment needs based on complex event documentation. Oversight of labor costs, department scheduling, and compliance with safety regulations—including company, local, state, federal, and OSHA requirements—is crucial to the role. The manager also represents the company professionally with temporary agencies, contractors, and vendors, ensuring high-quality service and adherence to schedules.

Key responsibilities include interviewing and hiring part-time staff, mentoring and evaluating employees, managing disciplinary procedures, and supervising training programs. The role requires effective leadership within a fast-paced and high-pressure environment, maintaining positive relations with union representatives and overseeing collective bargaining agreements where applicable. Additionally, the Operations Manager collaborates closely with event managers and other departments such as food services, audiovisual, IT, and engineering to ensure seamless event execution.

This position also involves maintaining departmental equipment, monitoring safety compliance, managing budgetary elements related to operations, and actively fostering a safe and healthy work environment. Excellent attendance and the ability to work various shifts including nights, weekends, and holidays are essential. The Operations Manager at the Iowa Events Center embodies a proactive, organized, and motivated leader who ensures the venue operates efficiently and effectively, consistently delivering outstanding event experiences.

Job Requirements

High school diploma or equivalent
3-5 years of experience in an operations or facility position in an arena, convention center, public facility or similar environment
Knowledge of OSHA and other local, state, federal safety standards or requirements
Ability to work an event-driven schedule, including shifts of 8 hours or more on varying days, nights, weekends and holidays
Forklift certification or ability to acquire within 90 days of employment
Proficient computer skills
Ability to communicate clearly, concisely, professionally in-person and in writing
Self-motivated and able to work independently and with a team
Excellent organizational skills

Job Qualifications

High school diploma or equivalent
Bachelor’s Degree in facility management, event management, or related field
experience will be considered in lieu of education
3-5 years of experience in an operations or facility position in an arena, convention center, public facility or similar environment
with knowledge of setup, housekeeping and event coordination
Proficient computer skills in a Windows format
Experience with MS Word, Excel, Outlook, internet-based programs, and basic typing skills preferred
Ability to effectively be available via a company-provided cell phone, email, text
Ability to effectively lead a large team in a fast-paced, high-pressure environment
Knowledge of OSHA and other local, state, federal safety standards or requirements
Forklift certification or ability to acquire within 90 days of employment
Possess superior interpersonal, communication, and leadership skills
Ability to communicate clearly, concisely, professionally in-person and in-writing
Self-motivated, with the ability to work independently and with a team
Excellent organizational skills
Ability to work an event-driven schedule, including shifts of 8 hours or more on varying days, nights, weekends and holidays

Job Duties

Management in areas of planning, directing, coordinating and review of work plans for facility operations
Review, interpret and communicate with other management staff on complex event documents to forecast staffing and equipment needs for all arena and convention events
Responsible for the coordination and communication of a complex department schedule to ensure proper facility coverage, monitoring labor costs
Oversee, direct, monitor changeover and housekeeping crews, providing team support
Maintain a healthy and safe work environment in accordance with company, local, state, federal and OSHA regulations and laws
Report unsafe working conditions, injuries, employee concerns, or escalated situations to management
Represent the company with temporary agencies, contractors, and vendors in a professional manner
Communicate with temporary agencies on staffing
schedule and monitor on-site labor
Interview applicants for part-time Building Attendant, independently make hiring decisions and onboard
Coach, evaluate, mentor employees to correct deficiencies
present or discuss discipline procedures timely
Partner with Operations management and Human Resources as needed
Suspend employees, recommend employees for termination and deliver termination as required
Manage DNR (Do Not Return) situations with temporary staff members and agency as required
Provide and oversee training for all Operations employees and temporary workers
Responsible for understanding, comply with, and supervise employees within parameters of any Collective Bargaining Agreement
Maintain positive, professional relations with any Union representatives
Coordinate or lead staff training and safety programs
Maintains departmental equipment, notifying management when repairs are needed
Ensure staff is working safely, monitoring any approved restrictions or reasonable accommodations
Participate in the development and administration of the Operations budget
forecast additional funds needed for staffing, equipment, materials, and supplies
monitor and approve expenditures
and implement adjustments as necessary within assigned responsibilities
Provide recommendations or improvements
Coordinate or collaborate on events with Event Managers, Food Services, A/V, I.T., Engineering, etc.
Maintain superior interpersonal relations with vendors, contractors, employees, management and temporary employees
Work on-site, maintain excellent attendance, and contribute to a safe and healthy work environment