Title Director of Operations | Full Time | Palm Springs Convention Center
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,000.00 - $110,000.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services. Since its founding in 2015, OVG has established a prominent reputation by managing a diverse portfolio of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. The company’s expertise spans venue development, end-to-end venue management, hospitality, and sponsorship sales, making it a pioneer in delivering world-class live event experiences. Oak View Group prides itself on a commitment to innovation, excellence, and creating memorable moments for audiences and clients alike.
Among its managed venues is the prestigious Palm Springs Convention Center, located in the heart of the Coachella Valley in California. The Palm Springs Convention Center serves as a premier destination for conventions, trade shows, corporate meetings, galas, and special events. Through its innovative culinary programs and exemplary hospitality services, OVG provides a wide array of food and beverage experiences, including convention concessions, premium catering, banquet services, and event-specific dining options. The venue regularly accommodates thousands of guests annually and is dedicated to offering exceptional service quality and operational excellence.
The role of Director of Operations at the Palm Springs Convention Center is a full-time position with an annual salary range of $90,000 to $110,000, along with eligibility for bonuses. The Director of Operations - Hospitality holds strategic leadership responsibility for all hospitality functions within the venue. This includes overseeing concessions, premium services, catering, banquet operations, bars, and special events. The position requires a visionary leader capable of delivering exceptional guest experiences, achieving financial objectives, and fostering the development of high-performing hospitality teams.
As a key member of the venue leadership team, the Director collaborates closely with culinary, sales, event management, and venue operations departments to execute world-class events. This position demands an individual who ensures operational excellence, maintains the highest standards of service, safety, and profitability, and actively drives revenue growth through strategic initiatives like menu development and premium offerings. The Director will also play an integral role in budget planning, financial forecasting, P&L management, cost control, and compliance with health and safety regulations.
Beyond operational duties, the Director of Operations acts as a mentor and leader for department managers, supervisors, and frontline staff, fostering a positive, inclusive, and guest-focused culture. Responsibilities extend to recruitment, training, performance management, and workforce development in partnership with Human Resources. Additionally, the role involves client engagement, including touring prospective clients, negotiating contracts, coordinating catering requests, and ensuring client satisfaction to encourage renewal business.
Oak View Group values diversity and inclusion and strives to create an environment where every team member's unique background is celebrated and contributes to the ongoing innovation and excellence of its services. This commitment is reflected in OVG’s equal opportunity employment policies, which promote a work culture free of discrimination and supportive of all employees.
Joining OVG as Director of Operations means becoming part of a dynamic and collaborative team dedicated to elevating the hospitality experience within a major convention center setting. The role offers the opportunity to lead with impact in a fast-paced, event-driven environment while contributing to the success of memorable events that enrich the community and attract guests from around the world.
Among its managed venues is the prestigious Palm Springs Convention Center, located in the heart of the Coachella Valley in California. The Palm Springs Convention Center serves as a premier destination for conventions, trade shows, corporate meetings, galas, and special events. Through its innovative culinary programs and exemplary hospitality services, OVG provides a wide array of food and beverage experiences, including convention concessions, premium catering, banquet services, and event-specific dining options. The venue regularly accommodates thousands of guests annually and is dedicated to offering exceptional service quality and operational excellence.
The role of Director of Operations at the Palm Springs Convention Center is a full-time position with an annual salary range of $90,000 to $110,000, along with eligibility for bonuses. The Director of Operations - Hospitality holds strategic leadership responsibility for all hospitality functions within the venue. This includes overseeing concessions, premium services, catering, banquet operations, bars, and special events. The position requires a visionary leader capable of delivering exceptional guest experiences, achieving financial objectives, and fostering the development of high-performing hospitality teams.
As a key member of the venue leadership team, the Director collaborates closely with culinary, sales, event management, and venue operations departments to execute world-class events. This position demands an individual who ensures operational excellence, maintains the highest standards of service, safety, and profitability, and actively drives revenue growth through strategic initiatives like menu development and premium offerings. The Director will also play an integral role in budget planning, financial forecasting, P&L management, cost control, and compliance with health and safety regulations.
Beyond operational duties, the Director of Operations acts as a mentor and leader for department managers, supervisors, and frontline staff, fostering a positive, inclusive, and guest-focused culture. Responsibilities extend to recruitment, training, performance management, and workforce development in partnership with Human Resources. Additionally, the role involves client engagement, including touring prospective clients, negotiating contracts, coordinating catering requests, and ensuring client satisfaction to encourage renewal business.
Oak View Group values diversity and inclusion and strives to create an environment where every team member's unique background is celebrated and contributes to the ongoing innovation and excellence of its services. This commitment is reflected in OVG’s equal opportunity employment policies, which promote a work culture free of discrimination and supportive of all employees.
Joining OVG as Director of Operations means becoming part of a dynamic and collaborative team dedicated to elevating the hospitality experience within a major convention center setting. The role offers the opportunity to lead with impact in a fast-paced, event-driven environment while contributing to the success of memorable events that enrich the community and attract guests from around the world.
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field preferred
- 5-7 years of progressive hospitality or food and beverage management experience
- 2-3 years of senior leadership experience in a large-scale hospitality environment
- Proven experience managing high-volume food and beverage operations
- Strong financial acumen with budget management and P&L accountability
- Ability to work flexible hours including nights, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to navigate all venue areas including kitchens and loading docks
- Ability to occasionally lift and carry heavy objects
Job Qualifications
- Bachelor's degree in hospitality management, business administration, or a related field is preferred
- 5-7 years of progressive hospitality or food and beverage management experience
- 2-3 years of senior leadership experience in a convention center, arena, stadium, performing arts center, hotel, resort, or large-scale hospitality environment
- Proven experience managing high-volume food and beverage operations
- Strong financial acumen with experience managing budgets, forecasting, and P&L accountability
- Demonstrated success leading large teams in a dynamic, event-driven environment
- Knowledge of food safety, labor management, inventory controls, and hospitality best practices
- Proficiency with Microsoft Office and hospitality management systems
- Ability to stand and walk for extended periods throughout the venue
- Ability to work nights, weekends, holidays, and extended hours based on event schedules
- Ability to navigate all areas of the venue, including kitchens, loading docks, storage areas, and event spaces
- Ability to occasionally lift and carry heavy objects
Job Duties
- Direct and oversee all hospitality operations, including concessions, catering, banquets, and bars
- Ensure seamless execution of events ranging from conventions, trade shows, and community gatherings
- Develop and implement operational strategies that enhance guest satisfaction and drive revenue growth
- Monitor service standards and continuously identify opportunities for improvement
- Ensure compliance with all company policies, health regulations, food safety standards, and alcohol service requirements
- Assist General Manager with annual operating budgets and financial forecasts
- Analyze financial performance, labor costs, inventory controls, and operational efficiencies
- Drive revenue growth through strategic initiatives, menu development, premium offerings, and enhanced guest experiences
- Review and manage P&L performance to achieve profitability goals
- Implement cost-control measures while maintaining service quality
- Recruit, hire, train, develop, and retain management and hourly team members
- Provide leadership and mentorship to department managers, supervisors, and frontline staff
- Establish performance expectations and conduct performance evaluations
- Foster a positive, inclusive, and guest-focused culture
- Tour available spaces to prospective clients and actively sell venue locations
- Serve as primary group and convention contact once the contract is signed
- Partner with Human Resources to support employee engagement, succession planning, and workforce development initiatives
- Collaborate with event managers, venue leadership, culinary teams, and clients to ensure successful event execution
- Participate in event planning meetings and operational reviews
- Responsible for negotiating, authoring, and submitting finalized diagrams and BEOs to Client and Internal Staff
- Address or coordinate all Catering requirements and requests in a timely and helpful manner
- Maintain accurate records for all Catering sales activities in conjunction with OVG policies and procedures
- Communicate daily with Food & Beverage Manager, culinary staff, catering staff, and Operations Staff about the needs of guests and their expectations
- Ensure all hospitality services are delivered according to contractual obligations and client expectations
- Assist with follow-up of guests' experience at the venue, ensuring that all issues have been addressed
- Develop client relationships and enhance existing relationships to maintain renewal business
- Assist with oversight of accounts receivable in conjunction with assigned events
- Maintain compliance with federal, state, and local regulations
- Ensure proper food handling, sanitation, workplace safety, and responsible alcohol service practices
- Lead emergency response procedures and incident management when necessary
- Promote a culture of safety throughout all hospitality operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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