Title Director of Operations | Full Time | Palm Springs Convention Center
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,000.00 - $110,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
bonus eligibility
Job Description
Oak View Group (OVG) is a prominent global leader specializing in premium live entertainment infrastructure and services. Founded in 2015, the company has quickly established itself with a robust platform that includes venue development, management, hospitality, and sponsorship sales. OVG manages a prestigious collection of seven world-class venues and partners with numerous iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents, delivering outstanding live entertainment experiences worldwide. The company prides itself on its innovative approach and commitment to excellence, connecting fans with unforgettable moments and fostering a culture of inclusivity and diversity.
At the Palm Springs Convention Center, Oak View Group manages the food and beverage operations, providing premier hospitality services in the heart of the Coachella Valley. This venue hosts a variety of events such as conventions, trade shows, corporate meetings, galas, and special gatherings, serving thousands of guests annually. The Convention Center is known not only for its expansive and versatile event spaces but also for its innovative culinary programs and exceptional hospitality services that include convention concessions, premium catering, banquet services, and customized event dining options. Working at this venue offers team members the opportunity to engage in a dynamic and fast-paced environment committed to delivering memorable guest experiences and supporting world-class events.
The Director of Operations role at the Palm Springs Convention Center is a full-time position with an annual salary ranging from $90,000 to $110,000 and eligibility for bonuses. This leadership role is pivotal to the successful management and strategic direction of all hospitality functions within the venue. The Director is responsible for overseeing concessions, premium services, catering, banquet operations, bars, and special event hospitality, ensuring an extraordinary level of service and operational excellence. They collaborate closely with culinary, sales, event management, and venue operations teams to deliver flawless event execution while maintaining the highest standards of safety, service, and profitability.
Key responsibilities include developing and implementing operational strategies that enhance guest satisfaction and drive revenue growth, managing budgets and financial performance, recruiting and leading a high-performing team, and ensuring compliance with health and safety regulations. The Director serves as a key member of the venue leadership team and acts as a primary contact for group and convention clients, fostering strong client relationships to maximize event success and business renewal. This role demands a proactive leader adept at managing a dynamic, event-driven hospitality environment while championing a positive, inclusive culture focused on guest experience and operational efficiency.
At the Palm Springs Convention Center, Oak View Group manages the food and beverage operations, providing premier hospitality services in the heart of the Coachella Valley. This venue hosts a variety of events such as conventions, trade shows, corporate meetings, galas, and special gatherings, serving thousands of guests annually. The Convention Center is known not only for its expansive and versatile event spaces but also for its innovative culinary programs and exceptional hospitality services that include convention concessions, premium catering, banquet services, and customized event dining options. Working at this venue offers team members the opportunity to engage in a dynamic and fast-paced environment committed to delivering memorable guest experiences and supporting world-class events.
The Director of Operations role at the Palm Springs Convention Center is a full-time position with an annual salary ranging from $90,000 to $110,000 and eligibility for bonuses. This leadership role is pivotal to the successful management and strategic direction of all hospitality functions within the venue. The Director is responsible for overseeing concessions, premium services, catering, banquet operations, bars, and special event hospitality, ensuring an extraordinary level of service and operational excellence. They collaborate closely with culinary, sales, event management, and venue operations teams to deliver flawless event execution while maintaining the highest standards of safety, service, and profitability.
Key responsibilities include developing and implementing operational strategies that enhance guest satisfaction and drive revenue growth, managing budgets and financial performance, recruiting and leading a high-performing team, and ensuring compliance with health and safety regulations. The Director serves as a key member of the venue leadership team and acts as a primary contact for group and convention clients, fostering strong client relationships to maximize event success and business renewal. This role demands a proactive leader adept at managing a dynamic, event-driven hospitality environment while championing a positive, inclusive culture focused on guest experience and operational efficiency.
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field preferred
- 5-7 years of progressive hospitality or food and beverage management experience
- 2-3 years of senior leadership experience in a convention center, arena, stadium, performing arts center, hotel, resort, or large-scale hospitality environment
- Proven experience managing high-volume food and beverage operations
- Strong financial acumen with experience managing budgets, forecasting, and P&L accountability
- Demonstrated success leading large teams in a dynamic, event-driven environment
- Knowledge of food safety, labor management, inventory controls, and hospitality best practices
- Proficiency with Microsoft Office and hospitality management systems
- Ability to stand and walk for extended periods throughout the venue
- Ability to work nights, weekends, holidays, and extended hours based on event schedules
- Ability to navigate all areas of the venue including kitchens, loading docks, storage areas, and event spaces
- Ability to occasionally lift and carry heavy objects
Job Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
- 5-7 years of progressive hospitality or food and beverage management experience
- 2-3 years of senior leadership experience in convention center, arena, stadium, performing arts center, hotel, resort, or large-scale hospitality environment
- Proven experience managing high-volume food and beverage operations
- Strong financial acumen with experience managing budgets, forecasting, and P&L accountability
- Demonstrated success leading large teams in a dynamic, event-driven environment
- Knowledge of food safety, labor management, inventory controls, and hospitality best practices
- Proficiency with Microsoft Office and hospitality management systems
- Ability to stand and walk for extended periods throughout the venue
- Ability to work nights, weekends, holidays, and extended hours based on event schedules
- Ability to navigate all areas of the venue including kitchens, loading docks, storage areas, and event spaces
- Ability to occasionally lift and carry heavy objects
Job Duties
- Direct and oversee all hospitality operations including concessions, catering, banquets, and bars
- Ensure seamless execution of events such as conventions, trade shows, and community gatherings
- Develop and implement operational strategies to enhance guest satisfaction and drive revenue growth
- Monitor service standards and identify opportunities for improvement
- Ensure compliance with company policies, health regulations, food safety standards, and alcohol service requirements
- Assist General Manager with annual operating budgets and financial forecasts
- Analyze financial performance, labor costs, inventory controls, and operational efficiencies
- Drive revenue growth through strategic initiatives, menu development, premium offerings, and enhanced guest experiences
- Review and manage P&L performance to achieve profitability goals
- Implement cost-control measures while maintaining service quality
- Recruit, hire, train, develop, and retain management and hourly team members
- Provide leadership and mentorship to department managers, supervisors, and frontline staff
- Establish performance expectations and conduct performance evaluations
- Foster a positive, inclusive, and guest-focused culture
- Tour available spaces to prospective clients and actively sell venue locations
- Serve as primary group and convention contact post-contract
- approve inventory and respond promptly to client inquiries
- Partner with Human Resources to support employee engagement, succession planning, and workforce development
- Collaborate with event managers, venue leadership, culinary teams, and clients for successful event execution
- Participate in event planning meetings and operational reviews
- Negotiate, author, and submit finalized diagrams and BEOs to clients and internal staff
- Address and coordinate catering requirements promptly
- Maintain accurate records for all catering sales activities
- Communicate daily with Food & Beverage Manager, culinary staff, and operations staff about guest needs
- Ensure hospitality services meet contractual and client expectations
- Assist with guest experience follow-up
- Develop and maintain client relationships to secure renewal business
- Assist with accounts receivable oversight
- Maintain compliance with federal, state, and local regulations
- Ensure proper food handling, sanitation, workplace safety, and responsible alcohol service practices
- Lead emergency response and incident management when necessary
- Promote a culture of safety throughout hospitality operations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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