Title Director of Operations | Full Time | Palm Springs Convention Center
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,000.00 - $110,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, established in 2015. The company specializes in venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. OVG manages a collection of seven world-class venues and works with iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This expansive network reflects its commitment to providing world-class entertainment experiences with a focus on operational excellence, innovation, and guest satisfaction.
The Palm Springs Convention Center, managed by Oak View Group, is a premier destination located in the heart of the Coachella Valley. The convention center hosts a wide range of events including conventions, trade shows, corporate meetings, galas, and special events. Through OVG’s innovative culinary programs and exceptional hospitality, the Palm Springs Convention Center delivers diverse food and beverage experiences, such as convention concessions, premium catering, banquet services, and customized event dining. Serving thousands of guests each year, the venue thrives on creating memorable experiences that support world-class events and foster strong community engagement.
The Director of Operations position at the Palm Springs Convention Center is a crucial leadership role within the hospitality division. This full-time position offers an annual salary range of $90,000 to $110,000, along with eligibility for bonuses. The role is focused on the strategic leadership and operational oversight of all hospitality functions within the venue. This includes managing concessions, premium services, catering, banquet operations, bars, and special events. The primary objective is to deliver exceptional guest experiences while achieving financial goals and maintaining operational excellence.
As a key member of the venue leadership team, the Director of Operations collaborates closely with culinary teams, sales departments, event management, and venue operations to execute world-class events while ensuring the highest standards of service, safety, profitability, and compliance. Responsibilities extend to developing high-performing teams, managing budgets and financial forecasts, analyzing operational metrics, and fostering a positive and inclusive workplace culture.
Key responsibilities include directing all hospitality operations, ensuring smooth event execution from conventions to community gatherings, developing strategies to enhance guest satisfaction and revenue, and maintaining compliance with health regulations, food safety, and alcohol service standards. The Director of Operations is also involved in recruiting, training, and mentoring staff, setting performance expectations, and conducting evaluations to promote workforce development and engagement.
This role requires a dynamic and experienced leader capable of navigating a fast-paced, event-driven environment. The Director must possess strong financial acumen, operational expertise, and a commitment to creating safe, welcoming, and profitable hospitality experiences. Additionally, the position involves client relationship management, negotiation of contracts and event orders, and active participation in event planning and operational reviews.
Oak View Group values diversity and inclusivity, believing that a diverse team fosters innovation, enhances service, and raises the level of excellence across all operations. The company is an equal opportunity employer committed to fair employment practices and creating environments that reflect and celebrate diverse communities.
The position will remain open until September 25, 2026, offering qualified candidates the opportunity to join a leading company in live entertainment and hospitality management while contributing significantly to the success of the Palm Springs Convention Center’s hospitality operations.
The Palm Springs Convention Center, managed by Oak View Group, is a premier destination located in the heart of the Coachella Valley. The convention center hosts a wide range of events including conventions, trade shows, corporate meetings, galas, and special events. Through OVG’s innovative culinary programs and exceptional hospitality, the Palm Springs Convention Center delivers diverse food and beverage experiences, such as convention concessions, premium catering, banquet services, and customized event dining. Serving thousands of guests each year, the venue thrives on creating memorable experiences that support world-class events and foster strong community engagement.
The Director of Operations position at the Palm Springs Convention Center is a crucial leadership role within the hospitality division. This full-time position offers an annual salary range of $90,000 to $110,000, along with eligibility for bonuses. The role is focused on the strategic leadership and operational oversight of all hospitality functions within the venue. This includes managing concessions, premium services, catering, banquet operations, bars, and special events. The primary objective is to deliver exceptional guest experiences while achieving financial goals and maintaining operational excellence.
As a key member of the venue leadership team, the Director of Operations collaborates closely with culinary teams, sales departments, event management, and venue operations to execute world-class events while ensuring the highest standards of service, safety, profitability, and compliance. Responsibilities extend to developing high-performing teams, managing budgets and financial forecasts, analyzing operational metrics, and fostering a positive and inclusive workplace culture.
Key responsibilities include directing all hospitality operations, ensuring smooth event execution from conventions to community gatherings, developing strategies to enhance guest satisfaction and revenue, and maintaining compliance with health regulations, food safety, and alcohol service standards. The Director of Operations is also involved in recruiting, training, and mentoring staff, setting performance expectations, and conducting evaluations to promote workforce development and engagement.
This role requires a dynamic and experienced leader capable of navigating a fast-paced, event-driven environment. The Director must possess strong financial acumen, operational expertise, and a commitment to creating safe, welcoming, and profitable hospitality experiences. Additionally, the position involves client relationship management, negotiation of contracts and event orders, and active participation in event planning and operational reviews.
Oak View Group values diversity and inclusivity, believing that a diverse team fosters innovation, enhances service, and raises the level of excellence across all operations. The company is an equal opportunity employer committed to fair employment practices and creating environments that reflect and celebrate diverse communities.
The position will remain open until September 25, 2026, offering qualified candidates the opportunity to join a leading company in live entertainment and hospitality management while contributing significantly to the success of the Palm Springs Convention Center’s hospitality operations.
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field preferred
- 5-7 years of progressive hospitality or food and beverage management experience
- 2-3 years of senior leadership experience in a convention center, arena, stadium, performing arts center, hotel, resort, or large-scale hospitality environment
- Proven experience managing high-volume food and beverage operations
- Strong financial acumen with experience managing budgets, forecasting, and P&L accountability
- Demonstrated success leading large teams in a dynamic, event-driven environment
- Knowledge of food safety, labor management, inventory controls, and hospitality best practices
- Proficiency with Microsoft Office and hospitality management systems
- Ability to stand and walk for extended periods throughout the venue
- Ability to work nights, weekends, holidays, and extended hours based on event schedules
- Ability to navigate all areas of the venue, including kitchens, loading docks, storage areas, and event spaces
- Ability to occasionally lift and carry heavy objects
Job Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
- 5-7 years of progressive hospitality or food and beverage management experience
- 2-3 years of senior leadership experience in a convention center, arena, stadium, performing arts center, hotel, resort, or large-scale hospitality environment
- Proven experience managing high-volume food and beverage operations
- Strong financial acumen with experience managing budgets, forecasting, and P&L accountability
- Demonstrated success leading large teams in a dynamic, event-driven environment
- Knowledge of food safety, labor management, inventory controls, and hospitality best practices
- Proficiency with Microsoft Office and hospitality management systems
- Ability to stand and walk for extended periods throughout the venue
- Ability to work nights, weekends, holidays, and extended hours based on event schedules
- Ability to navigate all areas of the venue, including kitchens, loading docks, storage areas, and event spaces
- Ability to occasionally lift and carry heavy objects
Job Duties
- Direct and oversee all hospitality operations, including concessions, catering, banquets, and bars
- Ensure seamless execution of events ranging from conventions, trade shows, and community gatherings
- Develop and implement operational strategies that enhance guest satisfaction and drive revenue growth
- Monitor service standards and continuously identify opportunities for improvement
- Ensure compliance with all company policies, health regulations, food safety standards, and alcohol service requirements
- Assist General Manager with annual operating budgets and financial forecasts
- Analyze financial performance, labor costs, inventory controls, and operational efficiencies
- Drive revenue growth through strategic initiatives, menu development, premium offerings, and enhanced guest experiences
- Review and manage P&L performance to achieve profitability goals
- Implement cost-control measures while maintaining service quality
- Recruit, hire, train, develop, and retain management and hourly team members
- Provide leadership and mentorship to department managers, supervisors, and frontline staff
- Establish performance expectations and conduct performance evaluations
- Foster a positive, inclusive, and guest-focused culture
- Tour available spaces to prospective clients and actively sell venue locations
- Serve as primary group and convention contact once the contract is signed
- approve any inventory or other changes, respond to questions or concerns in a timely manner
- Partner with Human Resources to support employee engagement, succession planning, and workforce development initiatives
- Collaborate with event managers, venue leadership, culinary teams, and clients to ensure successful event execution
- Participate in event planning meetings and operational reviews
- Responsible for negotiating, authoring, and submitting finalized diagrams and BEOs to Client and Internal Staff
- Address or coordinate all Catering requirements and requests in a timely and helpful manner
- Maintain accurate records for all Catering sales activities in conjunction with OVG policies and procedures
- Communicate daily with Food & Beverage Manager, culinary staff, catering staff, and Operations Staff about the needs of our guests and their expectations
- Ensure all hospitality services are delivered according to contractual obligations and client expectations
- Assist with follow-up of guests' experience at the venue, ensuring that all issues have been addressed
- Develop client relationships and enhance existing relationships to maintain renewal business
- Assist with oversight of accounts receivable in conjunction with assigned events
- Maintain compliance with federal, state, and local regulations
- Ensure proper food handling, sanitation, workplace safety, and responsible alcohol service practices
- Lead emergency response procedures and incident management when necessary
- Promote a culture of safety throughout all hospitality operations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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