Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group (OVG) is a renowned global leader specializing in premium live entertainment infrastructure and services. Established in 2015, OVG has quickly risen to prominence with a comprehensive platform that encompasses venue development and end-to-end management capabilities across a diverse range of sectors including hospitality, sponsorship sales, and venue management. The company proudly operates seven world-class owned venues and collaborates with an impressive client portfolio that consists of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This expansive reach underscores OVG’s commitment to excellence and innovation in the live entertainment industry.
The Baylor Club, located at 1001 S M.L.K. Jr Blvd in Waco, Texas, is one of OVG's distinguished venues. Known for hosting premier events, the club offers a venue experience that blends elegance with outstanding service, making it a preferred location for banquets and catered events. At The Baylor Club, every event is curated with meticulous attention to detail, ensuring guests receive an exceptional culinary and service experience.
The Banquet Supervisor position at The Baylor Club is a full-time role that offers an hourly wage ranging from $16.00 to $18.00. This role is situated within the Catering/Banquet/Event Sales category and focuses on overseeing all aspects of banquet and event execution, including setup, food presentation, serving, and post-event cleanup. A key responsibility is maintaining high-quality presentation standards and ensuring superior customer service throughout the event lifecycle. The Banquet Supervisor also plays a pivotal role in training and coaching banquet staff to uphold the venue's service standards.
This position offers a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) savings plan with matching, and paid time off which covers vacation days, sick days, and 11 holidays. Such benefits underscore OVG’s dedication to supporting its employees’ well-being and professional growth.
In this role, the Banquet Supervisor acts as a frontline ambassador, consistently engaging with guests and colleagues in a friendly and service-oriented manner. They ensure all events meet or exceed guest expectations by maintaining constant communication and swiftly addressing any guest concerns. The supervisor coordinates with kitchen staff and other departments to achieve seamless service integration, guaranteeing that all banquet functions are impeccably set and staffed according to event requirements.
Attention to detail is paramount; the supervisor inspects table settings, buffet arrangements, and service sequences to maintain the highest standards of cleanliness, order, and aesthetic appeal. They also manage post-event cleanup and ensure all equipment and supplies are properly stored and secured. Beyond operational duties, the supervisor conducts regular staff meetings and training sessions to foster team cohesion, project departmental vision, and continuously improve service quality.
The position requires collaboration with the Executive Chef and Event/Sales Managers to maintain appropriate inventory levels and to ensure the accuracy and quality of event setups. Utilizing computer systems relevant to food and beverage administration, the supervisor ensures efficient management of food service operations.
Overall, the Banquet Supervisor role at The Baylor Club is a dynamic and integral position within Oak View Group, ideal for candidates who possess strong leadership skills, attention to detail, and a passion for delivering outstanding guest experiences in a fast-paced event environment.
The Baylor Club, located at 1001 S M.L.K. Jr Blvd in Waco, Texas, is one of OVG's distinguished venues. Known for hosting premier events, the club offers a venue experience that blends elegance with outstanding service, making it a preferred location for banquets and catered events. At The Baylor Club, every event is curated with meticulous attention to detail, ensuring guests receive an exceptional culinary and service experience.
The Banquet Supervisor position at The Baylor Club is a full-time role that offers an hourly wage ranging from $16.00 to $18.00. This role is situated within the Catering/Banquet/Event Sales category and focuses on overseeing all aspects of banquet and event execution, including setup, food presentation, serving, and post-event cleanup. A key responsibility is maintaining high-quality presentation standards and ensuring superior customer service throughout the event lifecycle. The Banquet Supervisor also plays a pivotal role in training and coaching banquet staff to uphold the venue's service standards.
This position offers a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) savings plan with matching, and paid time off which covers vacation days, sick days, and 11 holidays. Such benefits underscore OVG’s dedication to supporting its employees’ well-being and professional growth.
In this role, the Banquet Supervisor acts as a frontline ambassador, consistently engaging with guests and colleagues in a friendly and service-oriented manner. They ensure all events meet or exceed guest expectations by maintaining constant communication and swiftly addressing any guest concerns. The supervisor coordinates with kitchen staff and other departments to achieve seamless service integration, guaranteeing that all banquet functions are impeccably set and staffed according to event requirements.
Attention to detail is paramount; the supervisor inspects table settings, buffet arrangements, and service sequences to maintain the highest standards of cleanliness, order, and aesthetic appeal. They also manage post-event cleanup and ensure all equipment and supplies are properly stored and secured. Beyond operational duties, the supervisor conducts regular staff meetings and training sessions to foster team cohesion, project departmental vision, and continuously improve service quality.
The position requires collaboration with the Executive Chef and Event/Sales Managers to maintain appropriate inventory levels and to ensure the accuracy and quality of event setups. Utilizing computer systems relevant to food and beverage administration, the supervisor ensures efficient management of food service operations.
Overall, the Banquet Supervisor role at The Baylor Club is a dynamic and integral position within Oak View Group, ideal for candidates who possess strong leadership skills, attention to detail, and a passion for delivering outstanding guest experiences in a fast-paced event environment.
Job Requirements
- Associate's degree or equivalent from a two-year college or technical school
- 2-3+ years of related experience and/or training
- Valid Manager's ServSafe Certification
- Valid Alcohol Service Permit
- Previous supervisory experience is required
- Ability to work a variable work schedule including evenings and weekends
- Good verbal and written communication skills
- Must be highly motivated and quality-driven
- Detail-oriented yet able to multitask
- Able to accept responsibility and lead by example
Job Qualifications
- Associate's degree or equivalent from a two-year college or technical school
- 2-3+ years of related experience and/or training, or an equivalent combination of education and experience
- Nationally recognized, advanced food service sanitation training course certification
- Valid Manager's ServSafe Certification
- Valid Alcohol Service Permit
- Familiar with inventory cost control and menu planning
- Basic computer proficiency: e-mail, Excel, Word, Outlook, Schedule+
- Working knowledge of point-of-sale and timekeeping systems
- Previous supervisory experience is required
- Knowledge of food and beverage operation and preparation is required
- Cash handling abilities and basic math skills, including significant number manipulation
- Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements
- Good verbal and written communication skills
- Must be highly motivated and quality-driven
- Detail-oriented yet able to excel while multi-tasking
- Able to accept responsibility and lead by example
Job Duties
- Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
- Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
- Remains alert to complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction
- Coordinates with other departments to arrange for the delivery of requested services
- Maintains constant contact with kitchen staff to ensure complete, effective communication between food production and food service
- Ensures all functions are set and staff is prepared and organized before required time on BEO
- Inspects table place settings, including table linen, china, glass, silverware, and condiments for correct placement and ensures that each element is clean, undamaged, and attractive
- Ensures proper setting of buffet tables and other food service tables
- Arranges for and ensures proper sequence of service for each event
- Supervises clearing and post-function cleanup and garbage removal
- Maintains clean and orderly back areas, pre-function areas, and storage areas
- Assures that all china, glassware, silverware, linen, etc. are returned to their proper location after each event
- Supervises the handling, storage, and security of all catering service equipment and decor
- Assists with staff training programs
- Conducts regular staff meetings to build rapport and ensures colleagues are well informed
- Clearly projects the visions of the department and measures progress
- Attends weekly food and beverage meetings to continuously evaluate strategies and ideas for enhancement to benefit the guest experience
- Reviews scheduling and labor needs to meet the guests' needs as well as maximize efficiency
- Works with the Executive Chef to ensure appropriate inventories are stocked, including food and beverage and non-food and beverage items used for food and beverage events
- Works with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms
- Becomes familiar with the computer systems and technology currently in use in the various food and beverage areas and administration as they relate to food and beverage, from both a hardware and software perspective
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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