Title Assistant General Manager, Hospitality | Full-Time | Hilliard Center
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Holidays
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, established in 2015. The company has an extensive platform that includes venue development, management, hospitality, and sponsorship sales. OVG manages seven world-class owned venues and serves an impressive client roster comprising iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. The group is known for its commitment to innovation, excellence, and inclusivity, creating diverse environments that celebrate the communities it serves. Oak View Group’s reputation for delivering memorable live experiences positions it as a top employer in the hospitality and entertainment sectors.
The Assistant General Manager, Hospitality, located at the Hilliard Center in Corpus Christi, Texas, is a pivotal role designed for a dynamic leader with a passion for hospitality and event management. This full-time position offers an annual salary range of $70,000 to $78,000, inclusive of important benefits such as health, dental, and vision insurance, a 401(k) savings plan and matching contributions, and paid time off including vacation, sick days, and eleven holidays. The incumbent will support the General Manager in ensuring the effective, compliant, and profitable operation of multiple venue areas including an arena, convention center, and auditorium.
The role demands strong supervisory skills, as the Assistant General Manager will oversee all managerial and staff positions onsite, including full-time and part-time employees. Maintaining compliance with applicable labor laws, sanitation standards, food service ordinances, and alcohol regulations is a critical responsibility. This leadership position requires active coaching, mentoring, and employee development to foster a positive and cooperative work atmosphere. The Assistant General Manager has authority to take independent employment actions including hiring, termination, discipline, and promotion, demonstrating a high level of autonomy and accountability.
Operational duties span across management of catering, concessions, premium services, and beverage operations. Financial oversight includes generating and analyzing budgets, forecasts, labor and product costs, and comprehensive profit and loss reports. The Assistant General Manager will also manage scheduling, labor allocation, and point of sale systems to ensure accuracy and efficiency. Conflict resolution and labor negotiations may also be part of the role when necessary.
Working closely with other department heads, this role involves collaboration on menu development, marketing plans, and maintaining strong relationships with show managers, suppliers, vendors, and the public to enhance the venue's reputation. The ideal candidate is expected to excel in a fast-paced, event-driven environment and bring strong problem-solving abilities, sound business judgment, and advanced knowledge of hospitality operations. Overall, this position is instrumental in delivering exceptional live entertainment hospitality services while contributing to Oak View Group’s mission to innovate and lead in the global venue management industry.
The Assistant General Manager, Hospitality, located at the Hilliard Center in Corpus Christi, Texas, is a pivotal role designed for a dynamic leader with a passion for hospitality and event management. This full-time position offers an annual salary range of $70,000 to $78,000, inclusive of important benefits such as health, dental, and vision insurance, a 401(k) savings plan and matching contributions, and paid time off including vacation, sick days, and eleven holidays. The incumbent will support the General Manager in ensuring the effective, compliant, and profitable operation of multiple venue areas including an arena, convention center, and auditorium.
The role demands strong supervisory skills, as the Assistant General Manager will oversee all managerial and staff positions onsite, including full-time and part-time employees. Maintaining compliance with applicable labor laws, sanitation standards, food service ordinances, and alcohol regulations is a critical responsibility. This leadership position requires active coaching, mentoring, and employee development to foster a positive and cooperative work atmosphere. The Assistant General Manager has authority to take independent employment actions including hiring, termination, discipline, and promotion, demonstrating a high level of autonomy and accountability.
Operational duties span across management of catering, concessions, premium services, and beverage operations. Financial oversight includes generating and analyzing budgets, forecasts, labor and product costs, and comprehensive profit and loss reports. The Assistant General Manager will also manage scheduling, labor allocation, and point of sale systems to ensure accuracy and efficiency. Conflict resolution and labor negotiations may also be part of the role when necessary.
Working closely with other department heads, this role involves collaboration on menu development, marketing plans, and maintaining strong relationships with show managers, suppliers, vendors, and the public to enhance the venue's reputation. The ideal candidate is expected to excel in a fast-paced, event-driven environment and bring strong problem-solving abilities, sound business judgment, and advanced knowledge of hospitality operations. Overall, this position is instrumental in delivering exceptional live entertainment hospitality services while contributing to Oak View Group’s mission to innovate and lead in the global venue management industry.
Job Requirements
- Bachelor’s degree in business or related field
- Minimum of 3-5 years management experience in food or concessions industry
- Advanced food service sanitation training certification
- Valid food handler’s certificate and alcohol service permit if required by law
- Proficiency in Microsoft Office, POS, and timekeeping systems
- Strong communication and interpersonal skills
- Ability to make quick operational decisions under pressure
- Knowledge of applicable sanitation, safety, and alcohol service regulations
- Experience with inventory cost control and menu planning
- Ability to handle cash accurately
- High level of integrity and professionalism
- Ability to work independently and as part of a team
Job Qualifications
- Bachelor of Arts or Science in business-related major
- accounting minor or credits preferred
- Minimum 3-5 years management experience in food or concessions industry
- Nationally recognized advanced food service sanitation certification
- Strong communication skills with employees, management, and guests
- Ability to make quick, sound business and operations decisions
- Proficient with Microsoft Office, POS, and timekeeping systems
- Ability to work well in team-oriented, fast-paced environments
- Valid Food Handlers certificate and Alcohol Service Permit if required
- Familiar with inventory cost control and menu planning
- Thorough knowledge of sanitation, food preparation, alcohol service, and safety standards
- Ability to perform basic and complex math
- Responsible cash handling skills
- High standards of professionalism, ethics, and confidentiality
- Ability to work independently with minimal direction
Job Duties
- Assist in overall management of catering, concessions, premium, and beverage/bar operations
- Ensure total compliance with alcohol service policies
- Monitor alcohol service during events
- Report alcohol service or compliance issues immediately
- Manage catered events from setup to teardown including staff and guest communication
- Ensure legal, efficient, professional, and profitable venue operations
- Generate and review financial reports including budgets, forecasts, revenue analysis, labor and product costs
- Resolve conflicts including mediation, arbitration, and labor negotiations when necessary
- Author and amend policies, procedures, and contracts as directed
- Oversee scheduling and labor allocation
- Analyze ticket sales to anticipate staffing needs and guest ratios
- Evaluate sales and purchasing data for accurate cost control
- Maintain point of sale system for financial accuracy
- Direct and assist managers in goal preparation and attainment
- Provide managers with clear direction and follow-up
- Inspect operations to ensure quality standards
- Prepare and submit required reports timely
- Develop an effective management team
- Assist in manager performance evaluations
- Collaborate on menu and marketing plan development
- Establish strong relationships with show managers, suppliers, vendors, and public
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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