Title Assistant General Manager, Hospitality | Full-Time | Hilliard Center
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, specializing in venue development and comprehensive management across multiple domains such as hospitality, sponsorship sales, and event operations. Established in 2015, OVG manages a portfolio of seven world-class owned venues alongside a diverse client base that includes iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. The company is renowned for its commitment to innovation and delivering exceptional experiences in the live entertainment industry.
This full-time Assistant General Manager, Hospitality position is based at the Hilliard Center located in Corpus Christi, Texas. The role offers an annual salary range of $70,000 to $78,000, accompanied by a comprehensive benefits package including health, dental, and vision insurance, a 401(k) savings plan with matching, and paid time off encompassing vacation days, sick days, and 11 holidays. OVG emphasizes equal opportunity employment and values diversity and inclusiveness as key drivers of innovation and excellence within their teams and service delivery.
The Assistant General Manager, Hospitality supports the General Manager in ensuring the efficient, professional, and profitable operation of the venue which includes an arena, convention center, and auditorium spaces. This leadership role requires overseeing managerial staff as well as full-time and part-time employees, ensuring strict compliance with all relevant labor laws, sanitation regulations, food handling guidelines, and alcohol service policies. The incumbent will be responsible for supervising, coaching, counseling, directing, training, and mentoring employees to uphold company quality standards and operational excellence.
A core responsibility of this role involves independently handling employment actions such as hiring, termination, suspension, discipline, and promotion. Furthermore, the Assistant General Manager actively manages employee relations to foster a positive, compliant, and harmonious work environment. The role entails direct involvement in managing catering, concessions, premium services, and bar operations to maintain seamless and profitable service delivery.
Financial stewardship is critical to the position, with duties including generating and reviewing financial reports with insights on budgets, revenue projections, labor costs, product costs, and profit and loss statements. The Assistant General Manager also takes part in conflict resolution and labor negotiations as necessary, ensuring organizational policies and procedures are authored, reviewed, and amended in collaboration with the General Manager. Coordination of scheduling and labor allocation are integral to meeting operational demands and optimizing workforce efficiency.
The role requires working closely with the General Manager to analyze ticket sales and anticipate staffing needs based on market demographics and historical sales data. This includes programming and maintaining point of sale systems to ensure accurate financial reporting and inventory control. Strategic leadership is exercised through goal setting, quality inspections, reporting oversight, and the development of an effective management team. The Assistant General Manager also contributes to menu development and marketing strategy alongside relevant department heads.
Representation of the venue to external stakeholders including show managers, suppliers, vendors, and the public is an essential aspect of the position, projecting the venue's image positively. Successful candidates will demonstrate strong business acumen, excellent communication skills, adeptness in managing complex food service and hospitality environments, and the capacity to thrive in a fast-paced, event-driven atmosphere. Oak View Group’s commitment to diversity, equity, and inclusion fosters a collaborative, respectful workplace where all employees are empowered to succeed and innovate.
This full-time Assistant General Manager, Hospitality position is based at the Hilliard Center located in Corpus Christi, Texas. The role offers an annual salary range of $70,000 to $78,000, accompanied by a comprehensive benefits package including health, dental, and vision insurance, a 401(k) savings plan with matching, and paid time off encompassing vacation days, sick days, and 11 holidays. OVG emphasizes equal opportunity employment and values diversity and inclusiveness as key drivers of innovation and excellence within their teams and service delivery.
The Assistant General Manager, Hospitality supports the General Manager in ensuring the efficient, professional, and profitable operation of the venue which includes an arena, convention center, and auditorium spaces. This leadership role requires overseeing managerial staff as well as full-time and part-time employees, ensuring strict compliance with all relevant labor laws, sanitation regulations, food handling guidelines, and alcohol service policies. The incumbent will be responsible for supervising, coaching, counseling, directing, training, and mentoring employees to uphold company quality standards and operational excellence.
A core responsibility of this role involves independently handling employment actions such as hiring, termination, suspension, discipline, and promotion. Furthermore, the Assistant General Manager actively manages employee relations to foster a positive, compliant, and harmonious work environment. The role entails direct involvement in managing catering, concessions, premium services, and bar operations to maintain seamless and profitable service delivery.
Financial stewardship is critical to the position, with duties including generating and reviewing financial reports with insights on budgets, revenue projections, labor costs, product costs, and profit and loss statements. The Assistant General Manager also takes part in conflict resolution and labor negotiations as necessary, ensuring organizational policies and procedures are authored, reviewed, and amended in collaboration with the General Manager. Coordination of scheduling and labor allocation are integral to meeting operational demands and optimizing workforce efficiency.
The role requires working closely with the General Manager to analyze ticket sales and anticipate staffing needs based on market demographics and historical sales data. This includes programming and maintaining point of sale systems to ensure accurate financial reporting and inventory control. Strategic leadership is exercised through goal setting, quality inspections, reporting oversight, and the development of an effective management team. The Assistant General Manager also contributes to menu development and marketing strategy alongside relevant department heads.
Representation of the venue to external stakeholders including show managers, suppliers, vendors, and the public is an essential aspect of the position, projecting the venue's image positively. Successful candidates will demonstrate strong business acumen, excellent communication skills, adeptness in managing complex food service and hospitality environments, and the capacity to thrive in a fast-paced, event-driven atmosphere. Oak View Group’s commitment to diversity, equity, and inclusion fosters a collaborative, respectful workplace where all employees are empowered to succeed and innovate.
Job Requirements
- Bachelor's degree in business or related field
- 3 to 5+ years of management experience in hospitality or concessions
- Certification in advanced food service sanitation
- Valid food handlers certificate
- Valid alcohol service permit
- Strong communication and interpersonal skills
- Proficient with computer applications including Microsoft Office and POS systems
- Ability to resolve conflicts and manage employee relations
- Knowledge of labor laws, safety regulations and compliance
- Ability to manage multiple priorities in a fast-paced environment
- Strong analytical and financial management skills
Job Qualifications
- BA or BS with a business-related major, accounting minor or credits preferred
- Minimum 3-5 years management experience in food-related or concessions industry
- Nationally recognized advanced food service sanitation training certification
- Ability to communicate clearly and professionally with diverse groups
- Ability to make sound operational decisions quickly under pressure
- Proficiency with Microsoft Office, POS systems, and timekeeping applications
- Ability to work effectively in a team-oriented, fast-paced environment
- Valid Food Handlers certificate and Alcohol Service Permit if required by local regulations
- Familiarity with inventory cost control and menu planning
- Thorough knowledge of sanitation, food safety, alcohol service policies, and safety standards
- Ability to perform complex math functions accurately
- Ability to handle cash responsibly
- High standards of integrity, professionalism, ethics, and confidentiality
- Capacity to work independently with minimal direction
Job Duties
- Assist in overall management of catering, concessions, premium, and beverage/bar operations
- Ensure total compliance with alcohol service policies
- Manage catered events from set-up to tear-down including communication with staff and guests
- Ensure legal, efficient, professional, and profitable venue operation
- Generate and review financial reports including budgets, projections, revenue analysis, and P&L statements
- Conduct conflict resolution and labor negotiations when applicable
- Author, review, and amend policies and contracts as directed
- Oversee scheduling and labor allocation
- Analyze ticket sales to anticipate staffing needs
- Evaluate sales and purchasing data for cost control
- Program and maintain point of sale system
- Direct and assist managers in goal preparation
- Inspect operations to maintain quality standards
- Prepare and submit reports accurately and on time
- Develop management team and provide direction
- Assist in menu and marketing plan development
- Establish positive relationships with show managers, suppliers, vendors, and the public
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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