Tire and Battery Service Advisor

Sam's Club, a subsidiary of Walmart Inc., is a leading membership-only retail warehouse club that offers a wide assortment of quality products and services at great prices. Renowned for its customer-centric approach, Sam's Club delivers exceptional retail experiences while fostering a positive work environment for its associates. With a focus on innovation, teamwork, and integrity, the company continually strives to enhance member satisfaction and operational excellence, making it a preferred shopping destination across the United States.

The role at Sam's Club is designed for individuals dedicated to providing superior customer service while working collaboratively with a dynamic team. This position, based in Eau Claire, WI, functions within the realm of sales and service in the automotive department, specifically handling tires, batteries, and related equipment. Associates in this role will engage directly with customers to fulfill sales and service requests, share knowledge on product specifications and service protocols, and mentor new team members to uphold operational standards. They will become experts in safety procedures, product compliance, and technical operations, including the use of TPMS (Tire Pressure Monitoring Systems) and Point of Sale systems.

Employees will leverage digital tools and handheld technology to optimize sales strategies, improve service quality, and foster engagement among associates. This role requires maintaining inventory accuracy, adhering to compliance and safety standards, and ensuring that merchandise is handled correctly according to company policies. Operators will also be responsible for cash register operations, handling transactions efficiently, and managing special orders and returns. Communication plays a critical role, as associates must report any safety hazards, product issues, or service problems while assisting customers with purchase decisions and resolving inquiries.

Sam's Club emphasizes a cultural environment built on respect, integrity, and support for individual differences. This role requires a commitment to fostering a workplace where all associates feel valued and are encouraged to thrive. Candidates are expected to demonstrate positive interpersonal skills, motivate their peers, and uphold the highest ethical standards. The company promotes continuous learning and resilience, encouraging staff to embrace new technologies and adapt to changes with a growth mindset.

The position offers competitive hourly wages ranging from $19.00 to $27.00, along with potential premium pay based on shifts, facility, or specific job tasks. In addition to base pay, employees are eligible for performance-based bonuses and a comprehensive suite of benefits. These include health coverage (medical, vision, and dental), financial benefits like 401(k) plans and company-paid life insurance, paid time off encompassing PTO, parental leave, family care leave, bereavement, jury duty, and voting leave; as well as other perks such as short-term and long-term disability, company discounts, military leave pay, and adoption and surrogacy expense reimbursement. Sam's Club also supports educational advancement through the Live Better U program which covers tuition, books, and fees for various degree programs and certifications.

This position requires in-person work at the Eau Claire, WI location. Candidates must be at least 18 years old and possess a valid state-issued driver's license. Previous experience in the auto service or retail industry is preferred but not mandatory. Sam's Club maintains a drug-free workplace with a strict no tolerance policy on illegal drugs and alcohol, ensuring a safe and productive environment for all employees.