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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Tuition Assistance
Employee Discounts
Job Description
USC Auxiliary Services is a distinguished division within The University of Southern California, dedicated to enhancing the experience of over 65,000 students, athletes, faculty, staff, and guests who engage with the university daily. This large and dynamic division encompasses six vital business units including USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the iconic Los Angeles Memorial Coliseum. Together, these units work collaboratively to create an unparalleled experience for future leaders, scientists, filmmakers, engineers, and doctors, truly embodying the spirit of the Trojan family. USC Auxiliary Services is deeply committed to its core values of integrity,... Show More
Job Requirements
- High School diploma or equivalent
- previous experience using the Ticketmaster ticketing system in a box office, venue, or event setting
- prior experience in customer service and or sales, preferably in a ticketing, box office, or live events environment
- demonstrated experience handling and reconciling cash, including accurate calculation of sales transactions and end-of-shift balancing
- ability to communicate professionally and effectively with customers in person and by phone
- ability to provide accurate information regarding event seating, ticketing, parking, and venue directions
- basic computer skills, including the ability to navigate ticketing and point-of-sale systems
- ability to work independently, manage multiple tasks, and meet strict deadlines in a fast-paced environment
- ability to work a flexible schedule, including evenings, weekends, and holidays as required by event schedules
- ability to understand and follow verbal and written instructions in English
Job Qualifications
- High School diploma or equivalent
- ticketmaster experience required
- prior sales and customer service experience
- ticketing sales is preferred
- experience handling and reconciling cash
- ability to calculate money with efficiency and accuracy
- strong, professional communication skills
- basic computer knowledge
- ability to work independently, prioritize and meet strict deadlines
Job Duties
- Ticket selling
- will call
- processing promoter requests
- receive and process counter, phone and mail ticket orders using various aspects of the ticketing system
- follow proper cash handling procedures regarding money and ticket reconciliation after every work shift
- provide accurate facility information and exceptional customer service to all customers
- perform other related duties as assigned or requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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