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Third Keyholder

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $17.97 - $20.65
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
401(k) retirement plan
Paid vacation
Paid sick time
Paid holidays
employee discount

Job Description

ECCO is a globally renowned footwear company known for its high-quality craftsmanship, innovative designs, and commitment to comfort and sustainability. Founded in Denmark and still family-owned, ECCO operates internationally with more than 25,000 employees worldwide. The company prides itself on its informal culture, relaxed dress code, and a strong emphasis on lifelong learning and personal development. With a footprint that spans the globe, ECCO offers a dynamic and multicultural working environment where employees are encouraged to grow professionally and personally while contributing to the company’s mission of creating "the footprints of tomorrow." ECCO offers competitive pay, comprehensive benefits, and career advancement opportunities, making it a sought-after employer in the retail and footwear industry.

The Third Keyholder position at ECCO is a pivotal role within the retail team designed for motivated and enthusiastic professionals eager to drive sales and ensure a world-class shopping experience for customers. As an integral part of the store management team, the Third Keyholder assists the Store Manager in overseeing merchandise and inventory management, ensuring operational and administrative excellence, and supporting the training and development of store team members. This role requires a strong commitment to upholding ECCO’s brand standards and policies, as well as a talent for motivating and leading employees to reach their full potential.

Individuals in this position play a crucial role in maintaining a positive store environment by acting as brand ambassadors who exemplify excellent customer service and selling techniques. The Third Keyholder is tasked with communicating important information across store management and staff, resolving customer service issues with good judgment, and fostering an atmosphere of passion, innovation, and sustainability. ECCO values employees who exhibit a positive attitude and are willing to contribute meaningfully to the company's unique culture. The position offers competitive hourly pay ranging from $17.97 to $20.65, with compensation based on relevant skills and experience. Additionally, ECCO provides a quarterly performance bonus contingent on store results and individual performance, further rewarding outstanding contributions.

ECCO’s commitment to employee well-being is evident in its comprehensive benefits package, which includes medical, dental, and vision insurance, flexible spending accounts, a 401(k) retirement plan, paid vacation and sick time, holidays, and generous employee discounts. Eligibility for benefits may vary depending on employment status, location, scheduled hours, and length of service. ECCO also fosters an inclusive workplace by adhering to strict equal employment opportunity policies and providing reasonable accommodations to employees as required by law. The company champions diversity and inclusion, prohibiting discrimination and harassment based on numerous protected characteristics.

Joining ECCO as a Third Keyholder means becoming part of a global family that values curiosity, passion, and a readiness to make an impact. The role offers limitless opportunities for top performers to advance within the company. ECCO’s culture emphasizes progressive learning, employee development, and the shared goal of delivering exceptional retail experiences. Individuals who thrive in fast-paced retail environments, possess strong organizational and communication skills, and embrace the challenge of driving store success will find this role both rewarding and impactful.

Job Requirements

  • high school diploma or equivalent
  • prior retail experience
  • strong communication skills
  • leadership capabilities
  • organizational and multitasking skills
  • ability to work flexible hours including weekends and holidays
  • physical ability to perform retail store duties

Job Qualifications

  • high school diploma or equivalent
  • previous retail or customer service experience
  • strong communication and organizational skills
  • demonstrated leadership abilities
  • ability to prioritize and follow up effectively
  • knowledge of retail operations and inventory management
  • proficiency in sales techniques and customer relations

Job Duties

  • assist the Store Manager in managing merchandise and inventory
  • maintain operational and administrative excellence
  • provide training, coaching, and professional development for the store team
  • ensure compliance with ECCO policies and procedures
  • assign goals and motivate employees to maximize potential
  • communicate relevant information to management and staff
  • resolve customer service issues acting as a brand ambassador

Job Criteria

Experience

Mid Level (3-7 years)


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