The Maître d' / Lead Host

Job Overview

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Compensation

Hourly
Range $25.00 - $27.00
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Benefits

Medical
Dental
Vision
Life insurance
401k
Paid Time Off

Job Description

Doughboy Restaurant Group is a distinguished hospitality company founded by the visionary Rich Labriola, known for establishing renowned dining destinations such as Labriola Chicago, Labriola Oak Brook, and Stan's Donuts. With a reputation for excellence and innovation in the restaurant industry, Doughboy Restaurant Group is committed to expanding its footprint with new concepts that continue to set high standards for guest experience and culinary quality. This dynamic company thrives on creativity, quality service, and a warm, inviting atmosphere that ensures every guest leaves with a memorable impression. As Doughboy Restaurant Group evolves, it remains dedicated to fostering a workplace where employees grow and succeed alongside the brand's expansion and refinement in hospitality.

The Maître d' / Lead Host position at Doughboy Restaurant Group is an essential role that demands leadership, professionalism, and exceptional interpersonal skills. Serving as the first point of contact for guests, the Lead Host is responsible for overseeing reservations, managing seating flow, and delivering a warm, efficient welcome that sets the tone for an outstanding dining experience. This leadership role coordinates and supports the host team to ensure smooth operations during peak times and encourages the highest hospitality standards. By efficiently managing seating arrangements and communication between front-of-house and kitchen staff, the Lead Host plays a pivotal role in maintaining the rhythm and flow of service. Additionally, this position requires attention to detail in maintaining cleanliness and organization in the host station and waiting area, reinforcing the company’s commitment to excellence. The role offers an opportunity for individuals passionate about customer service to contribute to the ongoing success and expansion of a well-established restaurant group dedicated to quality and innovation.

Job Requirements

  • Excellent communication skills
  • customer-oriented attitude
  • strong organizational skills
  • flexibility to work varied hours including evenings and weekends
  • previous experience in customer service or hospitality preferred
  • basic knowledge of reservation systems
  • basic food safety knowledge

Job Qualifications

  • Strong verbal communication skills
  • customer-oriented attitude
  • ability to multitask and prioritize in a fast-paced environment
  • willingness to work flexible hours including evenings, weekends, and holidays
  • preferred experience in customer service or hospitality roles
  • familiarity or ability to quickly learn reservation management systems
  • basic understanding of food safety practices

Job Duties

  • Greet guests with a warm and friendly demeanor
  • manage seating chart efficiently to ensure prompt and appropriate seating
  • track reservations and prepare reserved tables
  • provide excellent customer service by addressing inquiries and special requests
  • manage waitlists and accurately estimate wait times during peak hours
  • coordinate with servers, kitchen staff, and management to facilitate table turnovers
  • maintain cleanliness and organization at the host station and waiting area
  • assist in coordinating special events and private dining
  • occasionally handle payments for guests at the host station

Job Location

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