The Flamingo Grill Captain

The Boca Raton Resort is a distinguished luxury resort destination recognized for its exquisite accommodations, world-class amenities, and unparalleled service standards. Known for its scenic beauty and refined atmosphere, the resort offers guests an immersive experience that combines elegance, comfort, and sophistication. As a hospitality leader, The Boca Raton Resort prides itself on delivering an exceptional level of personalized service across all departments, creating memorable moments for both leisure and business travelers. The resort's dining venues reflect this commitment to excellence, offering gourmet culinary experiences that showcase the finest ingredients and innovative preparations in a luxurious setting.

The Captain position at The Boca Raton Resort is a pivotal role within the fine dining service team, responsible for elevating the guest experience through masterful execution of service and product knowledge. As the highest-level service professional in the dining room, the Captain owns the guest journey from arrival to departure, ensuring flawless hospitality, attentive service flow, and personalized engagement. This role requires deep expertise in luxury food and beverage products such as caviar, truffles, premium proteins, as well as advanced knowledge of wines, spirits, and cocktails.

This position demands a leader who not only provides impeccable tableside service with confidence and elegance but also mentors the service team in upholding the resort’s high standards. The Captain is also responsible for managing service pacing and flow, coordinating with culinary and beverage teams to maintain seamless operations. They serve as primary contact points for guests, skillfully handling requests and resolving concerns discreetly to uphold guest satisfaction and loyalty. The Captain’s presence on the floor establishes a tone of professionalism, calm authority, and refined hospitality that enhances the overall dining ambiance.

The ideal candidate for this role will have a minimum of two years’ experience in fine dining, preferably within a luxury resort or high-end restaurant environment. They are expected to possess advanced knowledge of dining room service procedures, tableside techniques, and a comprehensive understanding of high-end food and beverage offerings. Strong leadership qualities, polished communication skills, and proficiency in POS systems are essential for managing service teams effectively and maintaining operational excellence.

In addition to delivering exceptional guest service, the Captain will ensure the dining room maintains pristine presentation and readiness, supervise preparation and setup for private events and VIP dining, and participate actively in ongoing training and operational meetings. Physical stamina is necessary due to the nature of the role, which includes lifting, carrying, and prolonged standing or walking.

This opportunity at The Boca Raton Resort offers a rewarding environment for hospitality professionals passionate about fine dining and luxury service. Captains play a critical role in shaping guest experiences and upholding the brand’s prestigious reputation in the hospitality industry. Employment is full-time with preferred availability including evenings, weekends, and holidays, reflecting the demands of luxury dining service. The position offers competitive compensation and a comprehensive benefits package reflective of the resort's commitment to attracting and retaining top talent.