TG ASSISTANT SHIFT MANAGER Swing Shift

Shreveport, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $12.25 - $18.75

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401K Matching

Performance bonus

wellness programs

Career Development

Job Description

PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, with a presence spanning 43 destinations across North America. They also operate online sports betting and iCasino platforms through theScore Bet Sportsbook and Casino. As an industry leader, PENN Entertainment prides itself not only on delivering exciting and diverse gaming experiences but also on fostering a work environment that values diversity, sustainability, and community engagement. The company focuses on supporting its team members' career growth and overall well-being by offering comprehensive wellness programs that encompass financial, physical, and mental health benefits. Employees at PENN Entertainment benefit from competitive salaries within a Total Rewards package that includes day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure.

The role being offered is a supervisory position within the Table Games department. This position requires managing staff and overseeing daily operations during assigned shifts, with a strong focus on customer service excellence and operational compliance. The supervisor will be responsible for ensuring all table games operate smoothly, that game procedures and internal controls are strictly followed, and that regulatory compliance is maintained at all times. Supervisors must effectively manage gaming equipment like chips, cards, and dice, while also monitoring cash transactions and verifying table inventories. This role demands strong leadership capabilities to engage and support team members by addressing feedback and grievances, ensuring a positive shift environment. Candidates must display diplomacy and tact in resolving conflicts with guests and staff, and be flexible regarding shift schedules, including nights, weekends, and holidays. The position emphasizes a balance between operational oversight and fostering superior customer experiences to enhance guest satisfaction. This opportunity offers a dynamic, fast-paced work environment within an exciting and evolving industry, with a company that is committed to career development and sustainability.

Job Requirements

Associate degree or equivalent experience
Minimum three years of leadership experience in Table Games
Thorough knowledge of Table Games operations
Proficiency with Microsoft Office applications
Strong communication skills
Ability to handle conflict and resolve problems diplomatically
Flexible availability to work varied shifts including holidays and weekends
Mathematical proficiency including basic arithmetic and data interpretation

Job Qualifications

Associates degree in a related field or minimum three years experience in a comparable Table Games leadership position or equivalent combination of education and experience
Thorough knowledge of all Table Games and operations
Excellent written and oral communication skills
Proficiency in Microsoft Excel and Word and knowledge of Table Games operating systems
Ability to interact with guests, staff, and colleagues with diplomacy and tact
Ability to write reports, business correspondence, and procedure manuals
Ability to present information and respond to questions from managers, clients, and customers
Flexibility to work all shifts including holidays, nights, and weekends
Ability to perform mathematical calculations including addition, subtraction, multiplication, division, rate, ratio, percent, and interpret bar graphs

Job Duties

Supervising staff and managing daily operations in the Table Games department during assigned shifts
Providing oversight for all games, game protection, and overall table game operations
Supporting, administering, and managing operational goals and monitoring achievement of performance and profit objectives
Adhering to scheduling policies and coordinating schedule concerns with management, emphasizing guest satisfaction
Assisting in departmental budget processes and reporting budget concerns to management
Promoting superior customer service in accordance with company standards and addressing customer service issues
Enforcing games procedures and policies as outlined in company and department manuals, ensuring compliance with internal Controls
Monitoring chip and cash transactions and ensuring correct payouts
Managing accountability for gaming equipment including chips, cards, and dice
Verifying table inventories and managing table limits effectively
Handling customer concerns and requests diplomatically
Addressing and managing team member feedback, suggestions, complaints, and grievances to ensure team engagement
Ensuring overall integrity of daily Table Games operations
Maintaining compliance with all regulatory requirements and reporting potential issues
Maintaining strict confidentiality in all departmental and company matters