Tenant Service Coordinator

Minneapolis, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $42,300.00 - $62,100.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Development Programs

Flexible work environment

company-sponsored events

Job Description

Piedmont is a forward-thinking real estate company committed to building and transforming workspaces that foster connection and collaboration among tenants. Dedicated to delivering best-in-class built environments, Piedmont prioritizes the satisfaction of its stakeholders, employees, and local communities. The company embraces a culture grounded in diversity and inclusion, encouraging employees to share their experiences and ideas to cultivate a workplace defined by pride, passion, excellence, innovation, and respect. Celebrating a dynamic and rewarding work environment, Piedmont considers its employees its most valuable resource, working collectively towards company growth and enhancing the overall office experience.

The Tenant Service Coordinator role a... Show More

Job Requirements

At least two years experience in customer service
High school degree or equivalent
Proficiency in Microsoft Office
Must be self-starter and highly organized
Excellent communication skills
Ability to inspect all property areas including roof and basement
Ability to stand, sit, or walk for extended periods
Frequent physical presence at office
Routine travel not required except annual company meeting

Job Qualifications

High School degree or equivalent
Two or four year college degree preferred
At least two years experience in customer service
Property management experience preferred
Proficiency in Microsoft Office
Experience with real estate software preferred
Excellent phone, verbal and written communication skills
Ability to work independently and highly organized
Strong work ethic, team-oriented and dependable

Job Duties

Administer the tenant work order system, including dispatching work orders and monitoring completion
Respond to tenant requests and calls, determine urgency, prepare work orders, and consult with property management
Monitor work order completion times and escalate as necessary
Coordinate tenant communications including after-hours notifications
Log completed work orders and follow up with tenants for satisfaction
Assist in creating move-in packages and coordinating tenant relations programs
Manage contract administration including preparation, routing, and record keeping
Assist in pulling tenant system reports and ensure tenant metrics are met
Maintain and update security access database and generate access reports
Greet visitors and answer reception phone
Provide administrative support including typing correspondence and preparing expense reports
Maintain office supplies, filing, and overall office appearance
Monitor radio communications and forward important issues
Assist IT with troubleshooting related to office equipment

Job Location

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