Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $21.75
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
paid paternity leave
Paid Maternity Leave
Commuter Benefits
Disability insurance
Tuition Assistance
Job Description
Coach is a distinguished global fashion house that was established in New York in 1941. Throughout its rich history, Coach has been synonymous with high-quality craftsmanship, timeless design, and a deep commitment to individuality and self-expression. Recognized around the world for its iconic handbags, accessories, and ready-to-wear collections, Coach blends classic elegance with modern sensibilities to create products that inspire confidence and creativity in every customer. As part of the Tapestry portfolio – a leading global house of brands known for innovation and inclusivity – Coach channels the vibrant, courageous spirit of its hometown, New York City, and commits to pushing the boundaries of what is possible in fashion and retail.
Joining Coach means becoming part of a dynamic company that emphasizes diversity, equity, and inclusion, fostering a work culture where every employee can thrive and bring their authentic self to work. The company’s dedication to sustainability and social responsibility further illustrates its role as a forward-thinking leader in the fashion industry.
The Sales Support Associate at Coach plays a crucial role within the retail store, acting as the backbone of store operations to enhance customer experience and drive sales. This position demands a high level of professionalism, a friendly demeanor, and keen attention to detail to support customers and the sales team effectively. The role involves greeting clients warmly, providing personalized assistance, and ensuring that all interactions reflect the brand’s high standards. Handling operations at the cash wrap requires accuracy in operating the POS system, managing cash and credit transactions, and following all loss prevention policies meticulously.
In addition to transactional duties, the Sales Support Associate is responsible for managing inventory flow including receiving, processing, and organizing shipments. This ensures that the sales floor is well-stocked and visually appealing, aligning with Coach’s aesthetic standards. The ability to multitask in a fast-paced retail environment while maintaining organization and cleanliness of the stockroom and store is essential for success in this role.
Coach seeks candidates with a minimum of one year retail experience, preferably in a luxury retail setting, who possess a strong knowledge of fashion trends and competitors in the marketplace. Proficiency with various cash register systems and digital tools such as iPads, laptops, and Mobile POS systems is required. Exceptional communication skills, fluency in English (especially for EU roles), and a commitment to customer service excellence are fundamental. Candidates must be flexible to work various shifts including nights, weekends, and holidays according to business needs.
Joining Coach as a Sales Support Associate offers an opportunity to grow within an inspiring global brand known for innovation, creativity, and inclusivity. This full-time, hourly position offers competitive pay ranging from $15.00 to $21.75 and is accompanied by a robust employee benefits package, underscoring the company's commitment to supporting its employees' well-being and professional development.
Joining Coach means becoming part of a dynamic company that emphasizes diversity, equity, and inclusion, fostering a work culture where every employee can thrive and bring their authentic self to work. The company’s dedication to sustainability and social responsibility further illustrates its role as a forward-thinking leader in the fashion industry.
The Sales Support Associate at Coach plays a crucial role within the retail store, acting as the backbone of store operations to enhance customer experience and drive sales. This position demands a high level of professionalism, a friendly demeanor, and keen attention to detail to support customers and the sales team effectively. The role involves greeting clients warmly, providing personalized assistance, and ensuring that all interactions reflect the brand’s high standards. Handling operations at the cash wrap requires accuracy in operating the POS system, managing cash and credit transactions, and following all loss prevention policies meticulously.
In addition to transactional duties, the Sales Support Associate is responsible for managing inventory flow including receiving, processing, and organizing shipments. This ensures that the sales floor is well-stocked and visually appealing, aligning with Coach’s aesthetic standards. The ability to multitask in a fast-paced retail environment while maintaining organization and cleanliness of the stockroom and store is essential for success in this role.
Coach seeks candidates with a minimum of one year retail experience, preferably in a luxury retail setting, who possess a strong knowledge of fashion trends and competitors in the marketplace. Proficiency with various cash register systems and digital tools such as iPads, laptops, and Mobile POS systems is required. Exceptional communication skills, fluency in English (especially for EU roles), and a commitment to customer service excellence are fundamental. Candidates must be flexible to work various shifts including nights, weekends, and holidays according to business needs.
Joining Coach as a Sales Support Associate offers an opportunity to grow within an inspiring global brand known for innovation, creativity, and inclusivity. This full-time, hourly position offers competitive pay ranging from $15.00 to $21.75 and is accompanied by a robust employee benefits package, underscoring the company's commitment to supporting its employees' well-being and professional development.
Job Requirements
- One plus years of previous retail experience including cashier, stock, or sales experience preferably in luxury retail service environment
- possesses current knowledge of fashion trends and competition
- knowledge of cash register systems, basic computer skills including the ability to use iPad, laptop, Mobile POS and internet
- strong attention to detail and organizational skills
- ability to multitask in a fast-paced environment
- excellent communication and customer service skills
- ability to work in a fast-paced environment
- strong English language proficiency for EU roles
- ability to work a flexible schedule including nights, weekends, peak busy seasons, and public holidays
- ability to lift at least 25 pounds regularly up to 50 pounds occasionally
- ability to climb, bend, kneel, and maneuver sales floor and stockroom
Job Qualifications
- At least one year of previous retail experience, preferably in a luxury retail service environment
- current knowledge of fashion trends and competition in the marketplace
- knowledge of cash register systems and basic computer skills including the ability to use iPad/laptop, Mobile POS and internet
- strong attention to detail and organizational skills
- ability to multitask in a fast-paced environment
- excellent communication and customer service skills
- ability to work flexible schedules including nights, weekends, peak busy seasons, and public holidays
- strong English language proficiency for EU positions
Job Duties
- Welcome clients with warmth and professionalism
- serve as a brand ambassador internally and in the local market
- operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy
- suggest add-on products, promote gift cards, and capture customer information where permitted
- receive, process, and organize shipments and transfers
- report discrepancies and maintain stockroom cleanliness
- manage stock levels, replenish sales floor, and execute visual merchandising updates
- support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
- maintain housekeeping standards and adhere to Loss Prevention guidelines
Job Criteria
Experience
No experience required
Job Location
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