Temporary Front Desk Associate (Full-Time | 3:00pm– 11:30 pm) - The Battery
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Travel discount
Employee Discounts
Job Description
Sentral is a pioneering network of residential communities dedicated to redefining modern living by combining convenience, connectivity, and comfort into an elevated living experience they call Home+. As a leader in residential hospitality management, Sentral operates in numerous premier cities across the United States including Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with plans for expansion. The company is passionate about cultivating vibrant, tech-enabled living environments with premium amenities where residents enjoy more than just a place to live — they experience dynamic and connected communities designed to enhance everyday lifestyles. Sentral is committed to superior operational performance, offering a living experience that balances privacy with community engagement through innovative services and thoughtful design.
At Sentral, the corporate culture is deeply rooted in core values that emphasize a service-first mindset, ownership mentality, and continuous improvement. They are dedicated to the growth and empowerment of their employees through robust learning and development programs, leadership coaching, mentorship opportunities, and a supportive environment centered on empathy and career advancement. Sentral’s workforce is diverse, inclusive, and thrives on teamwork alongside individual ambition, making it an ideal place for those who are curious, driven, and eager to contribute to collective success. More information about the company can be found at www.Sentral.com.
The Experience Ambassador role at Sentral is a temporary, in-person position located onsite at Sentral’s residential properties. This role centers on delivering exceptional hospitality and customer service to residents and homeshare guests throughout their stay. Experience Ambassadors serve as the vital first point of contact, providing friendly, professional, and efficient responses to resident inquiries related to community amenities, local attractions, and property services. Candidates with a can-do attitude, entrepreneurial spirit, and a proactive approach are ideal fits. This position involves upholding Sentral’s high standards and policies, engaging personally with residents to create a welcoming atmosphere where they always feel valued and supported.
Experience Ambassadors take pride in maintaining active communication with residents by addressing requests, resolving disputes promptly, and enhancing satisfaction through personal attention and community programming. They also represent the community through active marketing efforts and partnership-building with neighboring businesses to enrich resident benefits and engagement. Responsibilities include operating key system technology to manage building access, monitoring safety procedures, assisting with administrative tasks, and maintaining common areas to ensure an inviting environment. The ability to work flexible schedules including evenings and weekends is essential.
Ideal candidates have at least one year of hospitality or customer service experience, preferably in multifamily housing, coupled with excellent interpersonal and organizational skills. Proficiency with multiple software systems, active listening, problem-solving capacity, and a strong sense of urgency in completing tasks are crucial. The role demands physical capabilities such as standing for extended periods, repetitive motions, and light lifting. Sentral fosters an inclusive work environment and encourages applicants from all backgrounds, ensuring equal employment opportunity in line with federal, state, and local laws. The company values diversity and seeks to reflect the uniqueness of its residents within its team. Benefits include health, dental, and vision plans starting from the first month, 401(k) with company match, paid time off options, travel discounts, and discounts on various lifestyle services. Experience Ambassadors become essential contributors to Sentral’s mission of delivering outstanding residential hospitality experiences.
At Sentral, the corporate culture is deeply rooted in core values that emphasize a service-first mindset, ownership mentality, and continuous improvement. They are dedicated to the growth and empowerment of their employees through robust learning and development programs, leadership coaching, mentorship opportunities, and a supportive environment centered on empathy and career advancement. Sentral’s workforce is diverse, inclusive, and thrives on teamwork alongside individual ambition, making it an ideal place for those who are curious, driven, and eager to contribute to collective success. More information about the company can be found at www.Sentral.com.
The Experience Ambassador role at Sentral is a temporary, in-person position located onsite at Sentral’s residential properties. This role centers on delivering exceptional hospitality and customer service to residents and homeshare guests throughout their stay. Experience Ambassadors serve as the vital first point of contact, providing friendly, professional, and efficient responses to resident inquiries related to community amenities, local attractions, and property services. Candidates with a can-do attitude, entrepreneurial spirit, and a proactive approach are ideal fits. This position involves upholding Sentral’s high standards and policies, engaging personally with residents to create a welcoming atmosphere where they always feel valued and supported.
Experience Ambassadors take pride in maintaining active communication with residents by addressing requests, resolving disputes promptly, and enhancing satisfaction through personal attention and community programming. They also represent the community through active marketing efforts and partnership-building with neighboring businesses to enrich resident benefits and engagement. Responsibilities include operating key system technology to manage building access, monitoring safety procedures, assisting with administrative tasks, and maintaining common areas to ensure an inviting environment. The ability to work flexible schedules including evenings and weekends is essential.
Ideal candidates have at least one year of hospitality or customer service experience, preferably in multifamily housing, coupled with excellent interpersonal and organizational skills. Proficiency with multiple software systems, active listening, problem-solving capacity, and a strong sense of urgency in completing tasks are crucial. The role demands physical capabilities such as standing for extended periods, repetitive motions, and light lifting. Sentral fosters an inclusive work environment and encourages applicants from all backgrounds, ensuring equal employment opportunity in line with federal, state, and local laws. The company values diversity and seeks to reflect the uniqueness of its residents within its team. Benefits include health, dental, and vision plans starting from the first month, 401(k) with company match, paid time off options, travel discounts, and discounts on various lifestyle services. Experience Ambassadors become essential contributors to Sentral’s mission of delivering outstanding residential hospitality experiences.
Job Requirements
- High school diploma or equivalent
- Minimum one year of experience in hospitality or customer service industry
- Ability to communicate effectively in person, by phone, and electronic communication
- Ability to work flexible schedules including evenings and weekends
- Physical ability to stand for long periods
- Ability to perform repetitive motions
- Capacity to lift up to 20 pounds
- Ability to move throughout indoor and outdoor spaces
- Ability to observe details on screens and in surroundings
- Willingness to work onsite and in-person
- Must comply with all safety and emergency procedures
Job Qualifications
- High school diploma or equivalent
- some college preferred
- A minimum of one year of experience working in hospitality or customer service industry
- Multifamily experience preferred
- Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
- Computer savvy with the capacity to learn and master multiple software systems
- Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
- Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
- Proactive decision-making and problem-solving skills
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Ability to work a flexible schedule, including evenings and weekends
Job Duties
- Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
- Establish rapport with residents and guests so they always feel loved
- Serve as the first point of contact between guests and the organization
- Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism
- Greet residents by their name and with a smile to make guests feel welcomed and valued
- Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience
- Resolve disputes promptly with the goal of achieving customer satisfaction
- Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Run daily reports, identify any special requests, and check reports for accuracy
- Protect the property and its residents by monitoring who comes in and out of the premises
- Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary
- Constantly increase residents’ benefits through active marketing and partnership with the neighboring businesses
- Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact
- Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions
- Manage building access for guests, residents, and authorized vendors using key system technology
- Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome
- Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
- Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews
- Develop and maintain positive working relationships among building staff
- Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
- Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
- Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations
- Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents
- Work on special projects as deemed necessary by management
- Perform other related duties and assignments as needed and assigned
Job Criteria
Experience
No experience required
Job Location
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