Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.75 - $19.75
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) with Company Match
Pension Plan
stock purchase plan
Dependent Care Reimbursement Account
Paid maternity/parental leave
Paid holidays
paid vacation days
educational assistance
Wellness Program

Job Description

PNC is a leading financial services company recognized for its commitment to delivering exceptional customer experiences and fostering an inclusive and dynamic workplace culture. With its broad range of banking products and services, PNC serves millions of customers across the United States, focusing on improving financial wellbeing and building long-lasting customer relationships. The company takes pride in creating an environment where all employees feel respected, valued, and empowered to contribute to its ongoing success. Based in Austin, TX, PNC's Four Points Branch is currently seeking a Teller to join its dedicated team of banking professionals. This role is integral to the mission of providing superior customer service and enhancing customers' financial lives through personalized interactions and expert guidance. As a Teller at PNC, you will be the face of the company at the branch level, directly engaging with customers to facilitate their banking needs efficiently and effectively. This position offers an in-office working culture that supports collaboration and ongoing professional growth. The Teller role emphasizes delivering a unique customer experience aimed at enhancing customers' financial wellbeing and fostering loyalty. You will process a variety of transactions, educate customers about their financial options, and identify opportunities to refer customers to specialized banking services. Your daily interactions will play a critical part in increasing the bank's share of wallet and strengthening customer relationships. Bilingual Spanish skills are preferred, reflecting PNC's commitment to serving diverse communities. Additionally, the company stresses the importance of adhering to policies and procedures, managing risks effectively, and maintaining high standards of accuracy and attention to detail. PNC advocates a customer-focused approach where understanding and addressing individual customer needs drive business success. This position does not require prior extensive banking experience or a college degree, making it accessible to individuals eager to develop their careers in banking. PNC offers a comprehensive range of benefits, including medical, dental, vision coverage, life insurance, disability protection, retirement plans with company match, educational assistance, and paid time off, underscoring its dedication to supporting employees' overall wellbeing. Potential candidates should be prepared to engage actively with the team and customers, uphold PNC’s values, and participate in the inclusive and supportive workplace culture that enables employees to thrive. This role presents a superb opportunity for individuals who are passionate about customer service and looking to start or advance their career in the financial services industry.

Job Requirements

  • High school diploma or GED
  • Bilingual Spanish preferred
  • Ability to adhere to company policies and procedures
  • Excellent communication skills
  • Basic computer proficiency
  • No required certifications or licenses
  • Ability to manage multiple priorities effectively
  • Customer-focused mindset

Job Qualifications

  • Accountability
  • Banking
  • Client loyalty
  • Customer experience (CX)
  • Customer service
  • Identifying opportunities
  • Leveraging technology
  • Proactive sales
  • Accuracy and attention to detail
  • Addressing customer needs
  • Banking products
  • Digital awareness
  • Effective communications
  • Fraud detection and prevention
  • Managing multiple priorities
  • Matrix management
  • Problem solving
  • Understanding customer needs
  • No degree required
  • Prior experience not required

Job Duties

  • Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
  • Process a variety of customer interactions
  • Educate customers on alternatives available for their financial interactions
  • Identify banking opportunities during the customer interaction and refer as appropriate
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs
  • Apply product and procedural knowledge to solve customers problems
  • Adhere to all policies and procedures, demonstrating sound judgment within established limits

Job Criteria

Experience

No experience required


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