Technical Support Representative III: CRM Synapsys

Jack Henry is a leading technology company dedicated to empowering financial services institutions across the United States. Known for its innovative solutions tailored specifically for community banks and credit unions, Jack Henry stands as a pioneering force driving transformation in the financial industry. Rooted in a mission of people-inspired innovation, the company focuses on delivering seamless, secure, and human-centered digital banking and payment experiences. By creating cutting-edge software and services, Jack Henry enables financial institutions to connect more effectively with their customers, fostering stronger relationships and enhancing overall service delivery.

Jack Henry’s commitment to its associates is at the heart of its success. The culture emphasizes doing the right thing, working collaboratively, and maintaining a sense of enjoyment in the workplace. The company offers a comprehensive benefits package to support the physical, mental, and financial wellness of its employees, contributing to their professional growth and personal wellbeing. Their dedication to inclusivity, sustainability, and community impact reflects a broader commitment beyond just business metrics, cultivating an environment where innovation thrives through diverse voices and shared purpose.

The Technical Support Specialist role at Jack Henry is a vital position designed for a highly skilled technical problem solver with experience in CRM, banking, and credit union industries. This role bridges the critical gap between financial operations and technology by troubleshooting complex application issues and providing exemplary client support. Operating primarily on a remote basis within the United States (excluding California), this position requires a strong customer service ethos, advanced technical troubleshooting skills, and an ability to analyze SQL, server, and network-related problems to identify root causes effectively.

The ideal candidate will be responsible for managing and resolving software, system, data, and integration issues for banks and credit unions while collaborating seamlessly with clients and internal technical teams. The role demands exceptional communication skills to maintain trusted client relationships and to document solutions thoroughly while adhering to service level commitments. The ability to serve on an after-hours on-call rotation reflects the company’s dedication to continuous client support and operational excellence.

This opportunity is best suited for individuals who are driven by purpose and have a passion for leveraging technical expertise to support and advance the financial services industry. Jack Henry encourages applications from candidates who may not meet every listed qualification but who bring a motivated and passionate approach, emphasizing continuous learning, collaboration, and innovation. This role offers a dynamic and rewarding career path within a company that values purpose, excellence, and growth potential, making it an excellent fit for technical professionals eager to make a meaningful impact in a thriving sector.