Team/Crew Leader

This job opening is for the position of Team/Crew Leader at a well-established restaurant known for its high standards in customer service and product quality. The restaurant prides itself on offering a welcoming environment where guests receive top-notch service and consistent product quality through dedicated teamwork and efficient operational practices. As part of an organized team, this restaurant aims to exceed guest expectations while fostering a supportive setting where employees can grow and develop their skills. The restaurant operates with an emphasis on adherence to company policies and standards to maintain its reputation in the competitive food service industry. This position is nonexempt and requires a commitment to a minimum of 30 hours per week, with the understanding that hours may include nights, weekends, and holidays, reflecting the dynamic nature of the restaurant business.

The Team/Crew Leader role is pivotal in maintaining smooth daily operations by leading and supervising basic operational duties that contribute directly to the restaurant's overall performance. This role requires hands-on participation in various station tasks, including fountain and frozen beverage service, food preparation areas, grill, switchboard, expediting orders, and drive-thru management when applicable. The person in this role acts as a key liaison between front-line crew members and management, ensuring that operational standards are met consistently. A significant responsibility of the Team/Crew Leader is to assist with new employee orientation and training, fostering a knowledgeable and skillful team environment. Moreover, the role demands meticulous attention to cleanliness and sanitation duties, vital to adhering to health and safety regulations and providing guests with a safe dining experience.

The Team/Crew Leader also plays a critical role in team communication by leading shift meetings, addressing any customer or employee concerns, and communicating these issues directly to the Manager on Duty to facilitate timely resolution. Physical demands include the ability to move and stock food products weighing up to 50 pounds and performing various job-related duties as assigned. The position's work environment involves continuous physical activity such as standing, bending, reaching, and lifting in a fast-paced restaurant setting, with exposure to varying temperatures from kitchen heat to freezer cold. The ideal candidate will have foundational restaurant or retail experience, strong communication skills, and the ability to multitask effectively while handling decision-making and conflict resolution in a leadership capacity. This position offers the opportunity to develop leadership skills and gain hands-on experience in managing a restaurant team while contributing to an excellent customer experience.