
Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Health Insurance
Employee Discounts
Training and development programs
flexible scheduling
Job Description
This opportunity is with a well-established fast-paced restaurant dedicated to delivering excellent guest service and high-quality food preparation. The restaurant prides itself on maintaining a clean, safe, and welcoming environment for guests while fostering teamwork and cooperation among staff members. Known for its commitment to customer satisfaction and operational excellence, the establishment integrates comprehensive training programs aimed at empowering team members to develop new skills and contribute effectively to overall restaurant success. Employees are encouraged to adhere to company policies, maintain a neat appearance with mandatory uniform standards, and support a performance-driven workplace culture that values productivity and positive guest interactions.
The Team Member position is a foundational role crucial to the daily operations of the restaurant. This role demands a dynamic individual who thrives in a fast-paced environment, is passionate about ensuring the highest levels of guest satisfaction, and is willing to engage in a variety of responsibilities from food preparation to maintaining restaurant cleanliness. The Team Member will be responsible for greeting guests, taking orders, serving food and beverages, and handling any guest concerns with professionalism and calmness. Using various kitchen equipment safely and following strict sanitary requirements forms a key part of this role.
Furthermore, the Team Member will actively participate in the DHC Training Program which systematically teaches new duties and responsibilities, ensuring a comprehensive understanding of the restaurant operations and their impact on guests and colleagues. Cooperation with other team members is essential for the preparation of menu items, and communication with supervisors is encouraged when additional training is needed. The role also entails maintaining excellent communication lines with both guests and co-workers to support a harmonious working environment. Moreover, employees must comply with all safety, security, food, and cash control procedures, contributing directly to minimizing restaurant costs and ensuring smooth operations.
Beyond daily duties, the Team Member is expected to embody the restaurant's core values by abiding by company policies, supporting management decisions, and consistently accomplishing the required tasks during each shift. Flexibility to work various shifts including nights, weekends, and holidays underscores the commitment needed in this role. Physical demands include standing for extended periods, bending, stooping, and lifting weights up to 75 pounds, all of which require maintaining a high level of physical endurance and a positive attitude. Effective communication, excellent time management, and strong guest service skills are critical competencies for success.
Overall, the Team Member role offers an excellent entry-level opportunity for individuals seeking to build a career in the hospitality sector, providing hands-on experience in restaurant operations, customer service excellence, and teamwork in a supportive and growth-oriented environment. The position is well-suited for students or recent graduates aiming to gain practical skills, with reliable transportation and communication methods as prerequisites to ensure seamless engagement with the workplace.
The Team Member position is a foundational role crucial to the daily operations of the restaurant. This role demands a dynamic individual who thrives in a fast-paced environment, is passionate about ensuring the highest levels of guest satisfaction, and is willing to engage in a variety of responsibilities from food preparation to maintaining restaurant cleanliness. The Team Member will be responsible for greeting guests, taking orders, serving food and beverages, and handling any guest concerns with professionalism and calmness. Using various kitchen equipment safely and following strict sanitary requirements forms a key part of this role.
Furthermore, the Team Member will actively participate in the DHC Training Program which systematically teaches new duties and responsibilities, ensuring a comprehensive understanding of the restaurant operations and their impact on guests and colleagues. Cooperation with other team members is essential for the preparation of menu items, and communication with supervisors is encouraged when additional training is needed. The role also entails maintaining excellent communication lines with both guests and co-workers to support a harmonious working environment. Moreover, employees must comply with all safety, security, food, and cash control procedures, contributing directly to minimizing restaurant costs and ensuring smooth operations.
Beyond daily duties, the Team Member is expected to embody the restaurant's core values by abiding by company policies, supporting management decisions, and consistently accomplishing the required tasks during each shift. Flexibility to work various shifts including nights, weekends, and holidays underscores the commitment needed in this role. Physical demands include standing for extended periods, bending, stooping, and lifting weights up to 75 pounds, all of which require maintaining a high level of physical endurance and a positive attitude. Effective communication, excellent time management, and strong guest service skills are critical competencies for success.
Overall, the Team Member role offers an excellent entry-level opportunity for individuals seeking to build a career in the hospitality sector, providing hands-on experience in restaurant operations, customer service excellence, and teamwork in a supportive and growth-oriented environment. The position is well-suited for students or recent graduates aiming to gain practical skills, with reliable transportation and communication methods as prerequisites to ensure seamless engagement with the workplace.
Job Requirements
- current student or high school diploma/GED preferred
- must be at least 16 years old
- flexibility to work nights, weekends, and holidays
- ability to stand for long periods of time and work in a fast-paced environment
- positive attitude while conducting any and all duties
- commitment to guest satisfaction
- effective communicator with co-workers and the restaurant management team
- must have reliable transportation to work
- must have telephone or other reliable method of communicating with supervisor and co-workers
- must be able and willing to work flexible hours including opening and closing shifts
- must be able to work weekends/nights and holidays whenever necessary
- able to bend and stoop
- able to work around heat
- able to work around others in close quarters
- able to lift 50-75 lbs. comfortably
Job Qualifications
- current student or high school diploma/GED preferred
- must be at least 16 years old
- positive attitude while conducting any and all duties
- commitment to guest satisfaction
- effective communicator with co-workers and the restaurant management team
- excellent time management skills
- strong people/guest service skills
- ability to look at the restaurant operations from a guest's point of view
- ability to take initiative and solve problems
Job Duties
- maintain a fast speed of service
- resolve questions and concerns of guests
- follow all safety and security procedures
- follow the steps outlined in the DHC training program to learn new skills, duties, and responsibilities
- communicate to their immediate supervisor when additional training guidance and practice is needed
- understand how each job responsibility impacts guests, employees, and overall restaurant operations
- greet guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
- work together with their co-workers to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
- use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc
- ensure restaurant cleanliness daily by clearing tables, sweeping and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
- handle guests' concerns and complaints professionally and calmly to resolve problems according to restaurant policy
- maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy
- are performance-oriented and performance driven
- understand performance expectations and are aware of performance results
- abide to the rules and direction given by the restaurant management team
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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