Team Member - Dunkin'

Applegreen US operates a robust network of over 100 travel plazas across the Northeast and Midwest regions of the United States. These travel plazas serve as multifunctional hubs offering convenience, comfort, retail options, and a broad variety of delicious food selections from premium brands such as Chick-fil-A, Dunkin, Panda Express, Panera, Popeyes, Shake Shack, Starbucks, and many others. The company's primary focus is to cater to travelers by ensuring superior customer service, quality food, and a welcoming environment. With a commitment to excellence, Applegreen US is dedicated to cultivating an engaging and supportive workplace where team members can thrive and contribute to the company's success. The company prides itself on its core values, which center around placing customers and communities at the heart of operations, valuing and developing its people, maintaining a high pace of passion and performance, and embracing opportunities for change and growth.

The Team Member role within Applegreen US is a dynamic position pivotal to the day-to-day operations of its travel plazas. It is a non-exempt role within the operations department and reports directly to the General Manager. Positions are available on both a part-time and full-time basis, with varied shift options to accommodate flexible scheduling which is essential during the busiest times of the year, particularly from April 1st through September 30th when seasonal associates are most heavily recruited. Seasonal Associates are an integral part of the workforce during peak business periods and are afforded valuable benefits such as meal discounts, earned wage access, referral bonuses, and sick time (Flex).

As a Team Member, you will be expected to deliver exceptional customer service by engaging positively and helpfully with travelers. The role includes responsibilities such as operating the point-of-sale (POS) system to accurately process payments, adhering strictly to cash handling and customer service protocols, and ensuring all food handling procedures meet standards for safety, quality, and presentation. You'll also participate in various kitchen-related activities including prepping, thawing, cooking, packaging, and cleaning tasks to maintain an efficient and sanitary workspace. The position demands a proactive attitude toward cross-selling and up-selling products, a solid understanding of the products and services available in the plaza, and compliance with all brand standards, food safety requirements, and company policies. It is a hands-on role requiring physical stamina to meet the job's demands as well as a commitment to maintaining consistent attendance and punctuality.