Team Member (Auntie Anne's Town Center Mall - Boca Raton, FL)
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Uniform allowance
flexible scheduling
team environment
Job Description
Fresh Dining Concepts is a prominent franchisee in the food services industry, managing several well-known brands including Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. Operating across multiple locations in the United States, Fresh Dining Concepts is part of GoTo Foods, a franchisor recognized for its commitment to quality and customer satisfaction. This company is dedicated to bringing delightful food and beverage options to guests, thriving on operational excellence and premier service standards. As a leader in the franchise business, Fresh Dining Concepts offers a dynamic environment where employees can grow their career in quick-service food operations while contributing to a strong team culture.
The role of a Team Member at Fresh Dining Concepts is integral to the daily success of Auntie Anne's and Cinnabon stores. Team Members are responsible for preparing and presenting a variety of products such as pretzels, Cinnabons, and beverages including lemonade and yogurt. The position demands attention to detail in food preparation, maintaining cleanliness, and ensuring health and safety compliance. Additionally, Team Members engage directly with guests by greeting them, taking orders, suggesting additional items to increase sales, and ensuring a friendly and welcoming atmosphere. This role is essential for maintaining the brand's reputation for quality and customer service.
This position offers an excellent opportunity for individuals seeking to start or develop a career in the food service industry. Whether you have previous experience or are new to the field, Fresh Dining Concepts supports your professional growth by providing necessary certifications and training. Team Members are expected to work collaboratively with their peers, adhere strictly to company policies, and operate point-of-sale systems efficiently to guarantee smooth transaction processes. Physical stamina and the ability to work in a fast-paced environment are key to succeeding in this role, along with maintaining a positive attitude and excellent interpersonal skills.
Joining Fresh Dining Concepts means becoming part of a respected franchisee with a strong focus on employee development, customer satisfaction, and operational excellence. The company’s culture promotes respect, fairness, and the importance of delivering an exceptional guest experience at every visit. Fresh Dining Concepts values dedication and professionalism while encouraging a supportive work environment. This role is ideally suited for motivated individuals who enjoy teamwork, take pride in food quality, and appreciate engaging with guests in a retail food setting. The employment type is likely hourly, with wages competitive within the quick-service food industry, and may include opportunities for advancement based on performance and commitment.
The role of a Team Member at Fresh Dining Concepts is integral to the daily success of Auntie Anne's and Cinnabon stores. Team Members are responsible for preparing and presenting a variety of products such as pretzels, Cinnabons, and beverages including lemonade and yogurt. The position demands attention to detail in food preparation, maintaining cleanliness, and ensuring health and safety compliance. Additionally, Team Members engage directly with guests by greeting them, taking orders, suggesting additional items to increase sales, and ensuring a friendly and welcoming atmosphere. This role is essential for maintaining the brand's reputation for quality and customer service.
This position offers an excellent opportunity for individuals seeking to start or develop a career in the food service industry. Whether you have previous experience or are new to the field, Fresh Dining Concepts supports your professional growth by providing necessary certifications and training. Team Members are expected to work collaboratively with their peers, adhere strictly to company policies, and operate point-of-sale systems efficiently to guarantee smooth transaction processes. Physical stamina and the ability to work in a fast-paced environment are key to succeeding in this role, along with maintaining a positive attitude and excellent interpersonal skills.
Joining Fresh Dining Concepts means becoming part of a respected franchisee with a strong focus on employee development, customer satisfaction, and operational excellence. The company’s culture promotes respect, fairness, and the importance of delivering an exceptional guest experience at every visit. Fresh Dining Concepts values dedication and professionalism while encouraging a supportive work environment. This role is ideally suited for motivated individuals who enjoy teamwork, take pride in food quality, and appreciate engaging with guests in a retail food setting. The employment type is likely hourly, with wages competitive within the quick-service food industry, and may include opportunities for advancement based on performance and commitment.
Job Requirements
- 0-1 years of experience in the food service industry or equivalent retail experience
- current food handler certification or ability to obtain certification within the first 30 days
- basic math and basic reading skills
- ability to understand and carry out oral or written instructions in English
- strong guest focus and excellent people skills
- availability to work shifts
- ability to develop and maintain effective working relationships with co-workers
- compliance with all health and sanitation laws and regulations
- ability to lift 50 plus pounds
- ability to work in a fast-paced, highly stressed environment
- ability to write simple English correspondence
- ability to test products by taste, color, and smell
- minimum age to operate oven is 16 years old
- minimum age to operate mixer is 18 years old
- ability to stand, walk, squat, bend, and perform repetitive hand and arm motions
- compliance with uniform policy and company hygiene standards
Job Qualifications
- 0-1 years of experience in the food service industry or equivalent retail experience
- current food handler certification or ability to obtain certification within the first 30 days as required by local law
- basic math and basic reading skills
- ability to understand and carry out oral or written instructions in English and request clarification when needed
- strong guest focus with excellent people skills including positive can-do attitude and quick learner
- availability to work shifts
- ability to develop and maintain effective working relationships with co-workers
- compliance with all health and sanitation laws and regulations
- experience in computer, smart phones, iPads, retail handhelds, and POS systems preferred
- general knowledge and understanding of the food industry or retail operations preferred but not required
Job Duties
- Prepare dough and other products such as lemonade, butter, dips, Cinnabons, and yogurt
- roll, twist, dip, shape, bake, and bag pretzels, Cinnabons, and yogurt
- prepare specialty pretzels or other brand products for Cinnabon
- insert, rotate, and remove pretzel and Cinnabon trays while monitoring ovens for correct baking time and product color
- dip, drain, and fill pretzels and Cinnabons in the warmer or hot plate
- prepare drinks and bag orders using appropriate health and safety measures
- exhibit a friendly and courteous attitude toward guests and co-workers
- host, greet, and serve guests with a smile, taking orders
- assertively and professionally suggest and upsell to increase company profitability and check average
- operate the point-of-sale system efficiently with minimum voids and accurately make change
- serve and provide samples to potential guests
- set up equipment, utensils, and supplies for opening
- break down, clean, and put away equipment, utensils, and supplies at closing
- perform cleaning and maintenance procedures as directed by the team member in charge of the shift
- always comply with uniform policy and company hygiene and appearance standards
- maintain regular and consistent attendance and punctuality
- comply with Fresh Dining Concepts, LLC policies and procedures, including relevant federal and state regulations such as safety and environmental standards, OSHA, EPA, Right to Know, EEO, and ADA
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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