Team Member (Auntie Anne's South Park In Line - Strongsville, OH)

Job Overview

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Employment Type

Part-time
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule

Job Description

Fresh Dining Concepts is a prominent franchisee representing GoTo Foods, the franchisor behind popular food brands such as Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With locations spread across the United States, Fresh Dining Concepts plays a vital role in delivering quality products and exceptional customer service to diverse communities nationwide. As a dedicated food service company, Fresh Dining Concepts emphasizes innovation, operational excellence, and a commitment to guest satisfaction, which positions it as a leader in the franchising sector of the food industry.

The company prides itself on creating rewarding employment opportunities and fostering a positive work environment for its team members. Fresh Dining Concepts operates with a strong focus on health standards, employee training, and customer engagement, ensuring that each location maintains its reputation for quality and service consistency.

The Team Member position at Fresh Dining Concepts is a critical role responsible for the preparation and presentation of products from beloved brands like Auntie Anne's and Cinnabon. This role extends beyond food preparation; it involves maintaining the cleanliness and upkeep of the store premises and equipment. The Team Member acts as the face of the brand, interacting with customers in a friendly and professional manner, taking orders, and enhancing the overall guest experience. The position is ideal for individuals passionate about food service, customer interaction, and working in a dynamic environment. Fresh Dining Concepts values individuals who show enthusiasm, a positive attitude, and a strong work ethic.

Team Members are expected to master various preparatory techniques such as dough preparation, rolling, twisting, dipping, shaping, baking, and packaging of products. They are also responsible for handling specialty items, managing ovens and warmers carefully to ensure product quality, and operating point-of-sale systems efficiently. The position requires a commitment to safety and sanitation standards, adherence to company policies, and participation in opening and closing procedures. Fresh Dining Concepts emphasizes ongoing training and development, aiming to empower team members to take on responsibilities confidently and contribute productively to store operations.

With an emphasis on teamwork, the Team Member role involves collaborating closely with other staff and leadership to maintain high standards and achieve daily operational goals. This opportunity offers a hands-on experience in the food service industry with room for growth within the company. Fresh Dining Concepts supports its employees with a culture that values respect, inclusivity, and professional growth, making it an attractive employer for those seeking to develop a career in hospitality and retail food services.

Job Requirements

  • Minimum age 16 years to operate oven
  • minimum age 18 years to operate mixer
  • ability to lift 50+ pounds
  • ability to work in a fast-paced, highly stressed environment when dealing with point-of-sale system/guests/staff
  • work with agility
  • occasional long hours within the state and federal applicable laws
  • ability to write simple correspondence in English
  • ability to effectively share information in one-on-one and small group settings in English
  • ability to test products by taste, color, and smell

Job Qualifications

  • 0-1 years of experience in the food service industry or equivalent retail experience
  • current food handler certification or ability to obtain certification within the first 30 days as required by local law
  • basic math and basic reading skills
  • ability to understand and carry out oral and/or written instructions in English and request clarification when needed
  • strong guest focus with excellent people skills including positive can-do attitude and quick learner
  • availability to work shifts
  • ability to develop and maintain effective working relationships with co-workers
  • compliance with all health and sanitation laws and regulations
  • experience in computer, smart phones, iPads, retail handhelds, and POS systems preferred
  • general knowledge and understanding of the food industry or retail operations preferred, but not required

Job Duties

  • Prepare dough and other products (lemonade, butter, dips, Cinnabons, and yogurt)
  • roll, twist, dip, shape, bake, and bag pretzels/Cinnabons/yogurt
  • prepare specialty pretzels or other brand products for Cinnabon
  • insert, rotate, and remove pretzel/Cinnabon trays
  • monitor ovens for correct baking time and product color
  • dip, drain, and fill pretzels/Cinnabons in the warmer/hot plate
  • prepare drinks and bag orders using appropriate health and safety measures
  • exhibit a friendly, and courteous attitude toward guests and co-workers
  • host, greet, and serve guests with a smile, and take orders
  • assertively and professionally suggest and upsell to increase the company’s profitability and check average
  • operate the point-of-sale system efficiently with minimum voids and accurately make change
  • serve and provide samples to potential guests
  • set up equipment, utensils, and supplies for opening
  • break down, clean, and put away equipment, utensils, and supplies at closing
  • perform cleaning and maintenance procedures as directed by the team member in charge of the shift
  • always comply with uniform policy and company hygiene/appearance standards
  • maintain regular and consistent attendance and punctuality
  • comply with Fresh Dining Concepts, LLC policies and procedures, including relevant federal and state regulations (safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc.)

Job Criteria

Experience

Entry Level (1-2 years)


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