Team Member (Auntie Annes Acadiana - Lafayette, LA)

Lafayette, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible scheduling

Job Description

Fresh Dining Concepts is the premier franchisee of Goto Foods, the franchisor managing well-known brands including Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With numerous locations spread across the United States, Fresh Dining Concepts has established itself as a leader in the quick-service food industry by providing high-quality, delicious snacks and beverages that cater to a broad customer base. Known for their commitment to excellence and customer satisfaction, Fresh Dining Concepts continually seeks to foster a welcoming environment for both guests and employees. Their locations serve millions of satisfied customers by maintaining the distinct characteristics and quality associated with each franchised brand. As a franchisee, Fresh Dining Concepts not only offers popular products but also places a strong emphasis on training, operational efficiency, and community engagement to remain competitive and relevant in the food service industry.

The role of a Team Member at Fresh Dining Concepts focuses primarily on supporting the preparation, presentation, and service of Auntie Anne’s and Cinnabon products. This position is integral to ensuring that customers receive high-quality products and exemplary service that reflect the brand’s standard. Team Members are responsible for various critical tasks including product preparation such as rolling, shaping, baking, and bagging pretzels and Cinnabon items, maintaining store cleanliness, and ensuring food safety and hygiene standards are met. Additionally, they engage directly with customers, offering a friendly and courteous service that enhances the guest experience through greeting, taking orders, and upselling to increase profitability. The position involves operating point-of-sale systems accurately, managing inventory, and adhering to company policies regarding appearance, hygiene, and punctuality.

The Team Member role is designed for individuals who thrive in fast-paced environments and possess strong communication skills and a positive attitude. The job demands physical stamina, including activities such as prolonged standing, lifting, and repetitive motions related to food preparation. Fresh Dining Concepts supports its team members with comprehensive training, opportunities for advancement, and a workplace culture that values teamwork and inclusivity. Whether new to the food service industry or bringing prior retail experience, candidates will find this role offers meaningful work in a dynamic setting that emphasizes quality, customer satisfaction, and operational excellence. Fresh Dining Concepts is committed to compliance with all relevant health, safety, and labor regulations ensuring a safe and supportive work environment for all employees.

Job Requirements

Minimum age to operate oven is 16 years old
minimum age to operate mixer is 18 years old
ability to lift 50+ pounds
ability to work in a fast-paced, highly stressed environment
ability to work with agility
ability to write simple correspondence in English
ability to effectively share information in one-on-one or small group settings in English for safety and communication
ability to test products by taste, color, and smell
prolonged standing, walking, squatting, bending, and repetitive hand and arm motions
compliance with health and sanitation laws
availability to work shifts

Job Qualifications

0-1 years of experience in the food service industry or equivalent retail experience
current food handler certification, or ability to obtain certification within the first 30 days as required by local law
basic math and reading skills
ability to understand and carry out oral or written instructions in English and request clarification when needed
strong guest focus with excellent people skills including positive can-do attitude and quick learner
availability to work shifts
ability to develop and maintain effective working relationships with co-workers
compliance with all health and sanitation laws and regulations
experience in computer, smartphones, iPads, retail handhelds, and POS systems preferred
general knowledge of the food industry or retail operations preferred but not required

Job Duties

Prepare dough and other products such as lemonade, butter, dips, Cinnabons, and yogurt
Roll, twist, dip, shape, bake, and bag pretzels, Cinnabons, and yogurt
Prepare specialty pretzels or other brand products for Cinnabon
Insert, rotate, and remove pretzel or Cinnabon trays while monitoring ovens for correct baking time and product color
Dip, drain, and fill pretzels or Cinnabons in the warmer or hot plate
Prepare drinks and bag orders using appropriate health and safety measures
Exhibit a friendly and courteous attitude toward guests and co-workers
Host, greet, and serve guests with a smile, and take orders
Assertively and professionally suggest and upsell to increase company profitability and check average
Operate the point-of-sale system efficiently with minimum voids and accurately make change
Serve and provide samples to potential guests
Set up equipment, utensils, and supplies for opening
Break down, clean, and put away equipment, utensils, and supplies at closing
Perform cleaning and maintenance procedures as directed by the team member in charge of the shift
Always comply with uniform policy and company hygiene and appearance standards
Maintain regular and consistent attendance and punctuality
Comply with Fresh Dining Concepts policies and procedures including federal and state regulations such as safety and environmental standards, OSHA, EPA, Right to Know, EEO, and ADA