Team Member

Fairfield, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $20.00

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Training and Development

Career advancement opportunities

Job Description

Fresh Dining Concepts, LLC is a prominent franchise operator of Focus Brands, the franchisor known for its popular and beloved food and beverage chains including Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With locations spread across the United States, this franchisee embodies a commitment to delivering high-quality food experiences and exceptional customer service through its various outlets. Fresh Dining Concepts focuses on maintaining brand consistency while emphasizing operational excellence and guest satisfaction at every location. As a franchisee of these national brands, the company benefits from strong brand recognition and robust support systems, providing team members with a dynamic and thriving work environment.

The role of Team Member at Jamba Juice, a subsidiary brand under Focus Brands and operated by Fresh Dining Concepts, LLC, is essential in upholding the brand’s reputation for delivering delicious, healthy beverage options and outstanding customer interactions. The Team Member position involves preparing and presenting Jamba Juice's products to guests with precision and care, ensuring each beverage meets the highest standards of quality and presentation. Beyond product preparation, team members play a critical role in maintaining the store environment by keeping premises clean and equipment functioning properly, all in accordance with Jamba Juice’s strict operational guidelines and Fresh Dining Concepts’ policies.

This position requires individuals who are proactive, detail-oriented, and passionate about providing ultimate customer service experiences. Team Members are expected to embrace and reflect Jamba Juice’s core brand values, known as F.I.B.E.R. and B.O.O.S.T., which focus on qualities like friendliness, inclusivity, and enthusiasm, fostering a positive atmosphere for both guests and co-workers. The role is dynamic and multifaceted, also requiring responsibilities such as stocking supplies, mastering station operations, adhering to health and safety regulations, and engaging guests through effective communication and upselling techniques.

Job Requirements

Minimum of 16 years old
The ability to lift 50+ pounds
Ability to work in a fast-paced, highly stressed environment when dealing with point-of-sale system/guests/staff
Work with agility
Occasional long hours within the state and federal applicable laws
Ability to write simple correspondence in English
Ability to effectively share information in a one-on-one and/or small group setting to guests, and other employees of the organization who only speak English for safety and communication purposes
Ability to move freely throughout the store, including in walk-in refrigerator & freezers with temperatures ranging from 40°F to 10°F
Ability to test products by taste, color, and smell

Job Qualifications

0-1 years of experience in the food service industry or equivalent retail experience
Current food handler certification, or ability to obtain certification within the first 30 days as required by local law
Basic math and basic reading skills
Ability to understand and carry out oral and/or written instructions in English and request clarification when needed
Strong guest focus with excellent people skills
including positive can-do attitude and quick learner
Availability to work shifts
Ability to develop and maintain effective working relationships with co-workers
Compliance with all health and sanitation laws and regulations
High School diploma, attending school or commensurable experience preferred
Experience in computer, smart phones, iPads, retail handhelds, and POS systems preferred
General knowledge and understanding of the food industry or retail operations preferred, but not required
Background in nutrition is highly desirable

Job Duties

Deliver the ultimate customer service experience and impressions of the Jamba brand
Responsible for customer product and service standards
Follow all company operations policies and procedures
Responsible for delivering an exceptional customer in store experience by embodying the brand core values (F.I.B.E.R. and B.O.O.S.T.) at all times
Execute quality store operations
Clean blenders, small wares, merchandise and store facilities as necessary
Must be able to operate food preparation machinery (per age requirements)
Stocking of all supplies
Respond to directions in an accurate and timely manner
Adhere to all Jamba food, safety and security guidelines while respecting Jamba property
Master station operations of the store
Successfully complete the Jamba store and company policy trainings
Provide a healthy consistent product
Consistently make and serve all Jamba products to specifications
Follows health, safety and sanitation guidelines for all products
Executes proper portion control with all ingredients
Assertively and professionally suggest and upsell to increase the company’s profitability and check average
Must be able to operate cash register and handle cash transactions while adhering to Jamba Juice cash handling policies
Operate the point-of-sale system efficiently with minimum voids and accurately make change
Serve and provide samples to potential guests
Set up equipment, utensils, and supplies for opening
Break down, clean, and put away equipment, utensils, and supplies at closing
Perform cleaning and maintenance procedures as directed by the team member in charge of the shift
Always comply with uniform policy and company hygiene/appearance standards
Maintains regular and consistent attendance and punctuality
Complies with Fresh Dining Concepts, LLC policies and procedures, including relevant federal and state regulations (safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc.)