Team Member

Paterson, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Training and Development

Job Description

Fresh Dining Concepts is a prominent and leading franchisee of ToGo Foods, the franchisor behind well-known brands such as Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With locations spanning across the United States, Fresh Dining Concepts is well-recognized for delivering high-quality food and beverage experiences through its diverse portfolio of brands. The company is committed to excellence in customer service, operational efficiency, and a strong focus on guest satisfaction. Fresh Dining Concepts strives to create a positive work environment for its team members where growth, development, and teamwork are valued.

We are currently seeking enthusiastic and dedicated individuals to join our team as Team Members. This employment opportunity is ideal for those who are passionate about the food service industry and eager to be part of a dynamic, fast-paced environment. The role of a Team Member primarily involves the preparation and presentation of Auntie Anne's and/or Cinnabon products, ensuring that every guest receives a fresh, high-quality product and excellent customer service. The position requires adherence to company standards regarding store premises and equipment maintenance, along with compliance with health, safety, and sanitation regulations.

As a Team Member with Fresh Dining Concepts, you will be responsible for preparing various food items such as dough, specialty pretzels, Cinnabon products, and beverages like lemonade and yogurt. The role includes baking, shaping, dipping, and packaging products, as well as operating the point-of-sale system to take orders accurately and efficiently. Interaction with customers is a key part of the position, and team members are expected to greet guests courteously, take orders with a smile, and professionally suggest menu items to enhance sales. Maintaining a clean and organized work environment is essential, including opening and closing duties such as setting up and breaking down equipment, utensils, and supplies. Team Members must exhibit a friendly, positive attitude and demonstrate strong interpersonal skills to contribute to exceptional guest experiences.

This position is suitable for individuals who enjoy working collaboratively and can maintain focus and agility in a fast-paced setting. Fresh Dining Concepts values punctuality, reliability, and compliance with company policies, including uniform and hygiene standards. The company offers comprehensive training to ensure all team members meet required food handling certifications and are familiar with health and sanitation laws. This role offers an excellent opportunity for entry-level candidates or those with minimal food service experience to launch their careers in the hospitality and food retail industry. The hourly wage and employment type details will be provided during the recruitment process or interview stage, reflecting competitive compensation and work conditions.

Job Requirements

at least 16 years old to operate oven with the exception that those operating mixers must be at least 18 years old
ability to lift 50 plus pounds
ability to write simple correspondence in English
ability to work in a fast-paced, highly stressed environment when dealing with point-of-sale systems, guests, and staff
work with agility
occasional long hours within state and federal applicable laws
ability to test products by taste, color, and smell
prolonged and stationary standing, walking, squatting, bending, and repetitive hand and arm motions such as rolling and dipping
availability to work shifts

Job Qualifications

0-1 years of experience in the food service industry or equivalent retail experience
current food handler certification or ability to obtain certification within the first 30 days as required by local law
basic math and basic reading skills
ability to understand and carry out oral and/or written instructions in English and request clarification when needed
strong guest focus with excellent people skills, including a positive can-do attitude and quick learner
availability to work shifts
ability to develop and maintain effective working relationships with co-workers
compliance with all health and sanitation laws and regulations
experience in computer, smartphones, iPads, retail handhelds, and POS systems preferred
general knowledge and understanding of the food industry or retail operations preferred but not required

Job Duties

Prepare dough and other products such as lemonade, butter, dips, Cinnabons, and yogurt
roll, twist, dip, shape, bake, and bag pretzels, Cinnabons, and yogurt
prepare specialty pretzels or other brand products for Cinnabon
insert, rotate, and remove pretzel and Cinnabon trays and monitor ovens for correct baking time and product color
dip, drain, and fill pretzels and Cinnabons in the warmer and hot plate
prepare drinks and bag orders using appropriate health and safety measures
exhibit a friendly and courteous attitude toward guests and co-workers
host, greet, and serve guests with a smile and take orders
assertively and professionally suggest and upsell to increase company profitability and check average
operate the point-of-sale system efficiently with minimum voids and accurately make change
serve and provide samples to potential guests
set up equipment, utensils, and supplies for opening
break down, clean, and put away equipment, utensils, and supplies at closing
perform cleaning and maintenance procedures as directed by the team member in charge of the shift
always comply with uniform policy and company hygiene and appearance standards
maintain regular and consistent attendance and punctuality
comply with Fresh Dining Concepts, LLC policies and procedures including relevant federal and state regulations such as safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA