Tasting Room Attendant

Cooper's Hawk is a distinguished lifestyle brand that elegantly combines a Napa-style tasting room with wine-inspired retail offerings and a full-service restaurant, bar, and private event space. Since its inception in 2005, Cooper's Hawk has dedicated itself to bringing the essence and sophistication of the Napa Valley wine experience to guests and Wine Club members across various locations. With a modern yet casual dining atmosphere, every menu item is thoughtfully crafted as a scratch-kitchen creation designed to pair perfectly with their award-winning wines, elevating the guest experience beyond just dining or wine tasting.

The establishment prides itself on its extensive Wine Club, recognized as perhaps the largest in the world, and offers exclusive benefits beyond fine wines, including curated dining and travel experiences. This unique blend of wine, food, hospitality, and exclusive member perks positions Cooper's Hawk as a leader in the wine and dining hospitality industry. Recently, they have expanded their portfolio with Piccolo Buco by Cooper's Hawk, introducing vibrant Roman flavors to their discerning patrons, further enriching their lifestyle brand perception.

The role of a Tasting Room Attendant at Cooper's Hawk goes far beyond the traditional duties of pouring wine. These professionals are integral to crafting memorable moments for guests by infusing genuine hospitality, deep product knowledge, and engaging conversation into every tasting experience. The ideal candidate will have a passion for food, wine, and people, guiding guests through an exploration of wines and retail offerings, and gracefully inviting them to join the Wine Club community. This position offers a chance to transform every interaction into a lasting memory, encouraging repeat visits and deeper connections with guests.

Tasting Room Attendants are expected to be well-prepared and informed, displaying sharpness and readiness for each shift. Their responsibilities include mastering the details of Cooper's Hawk's food, wine, and retail selections to confidently assist guests. Maintaining a clean and stocked service station is crucial for seamless operations. The role requires a proactive approach where employees embrace responsibility, assist beyond their primary duties, and integrate smoothly with the team to deliver top-notch service. Effective communication is key to maintaining flow and harmony during service, ensuring guests have a smooth and enjoyable experience.

A core aspect of the role is personalizing interactions. Attendants are encouraged to listen attentively to guests, responding genuinely and tailoring each moment to fit individual preferences and needs. Educating guests about the wide array of offerings, including the benefits of joining the Cooper's Hawk Wine Club, is a vital element of building meaningful relationships. Going the extra mile by sharing the story of Cooper's Hawk and introducing special tastings or retail items helps enrich the customer journey, creating memorable moments that guests will cherish.

Cooper's Hawk provides an attractive benefits package and a supportive work environment. Employees enjoy a 50 percent discount on dining and carryout, a 40 percent discount on retail wine, and a 20 percent discount on retail and private events. Additional perks include monthly wine tastings for two, medical, dental, vision, and telehealth coverage, 401(k) with company match, paid time off, flexible schedules, early pay access, wellness and mental health support, wine and culinary education, a career growth flight plan, and team member rewards, milestone recognition, and referral bonuses. The company values diversity and inclusion, considering all qualified applicants regardless of race, color, religion, gender, age, or other protected characteristics, and provides reasonable accommodations throughout the hiring process.