Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
telemedicine
Wellness Program
Company Matching 401(k) Retirement Savings Plan
flexible savings accounts - health and dependent care
Highly competitive pay
Team member incentives
Pay Access before Pay Day
flexible schedules
Paid Time Off
Access to Team Member Relief Program
Employee assistance program
Everyday benefits program
Employee Referral Bonus Program
Wine and Culinary Education
Career Growth Flight Plan
Milestones Recognition Program
Job Description
Cooper's Hawk is a notable lifestyle brand that seamlessly combines a Napa-style tasting room with wine-inspired retail offerings, a full-service restaurant, bar, and private event space. Since its inception in 2005, Cooper's Hawk has been dedicated to bringing the essence and experience of Napa Valley to its guests through its award-winning wines and carefully curated wine club membership. The restaurant features a modern-yet-casual dining environment where every scratch-kitchen menu item is thoughtfully created to complement the wines they proudly offer. In addition to their exceptional wine program, Cooper's Hawk introduces Piccolo Buco, a concept that captures the vibrant flavors of Rome, enriching the culinary portfolio and broadening the brand's appeal. This fusion creates a comprehensive lifestyle brand that offers both superb dining and exclusive wine experiences, emphasizing excellent guest service and hospitality.
The role of a Tasting Room Attendant at Cooper's Hawk is pivotal in delivering an exceptional and memorable guest experience. The attendant serves as a passionate ambassador for the brand, showcasing a deep enthusiasm for guest service, food, and wine. They are responsible for ensuring every visitor to the tasting room feels welcomed and informed, educating guests about the variety of wines available, retail products, and enriching their experience with knowledge about the Cooper's Hawk Wine Club. This position requires a balance of friendly, efficient service with a genuine passion for hospitality, helping to grow the wine club community by actively inviting guests to explore and join the membership program. The role includes maintaining comprehensive knowledge of the food and wine offerings, managing retail displays, supporting the broader tasting room team, and ensuring compliance with company standards and legal requirements when serving alcoholic beverages. The Tasting Room Attendant also handles operational duties such as using the POS system, stocking merchandise, and maintaining a clean and organized work environment. This position offers significant opportunities for career growth, wine and culinary education, and contributions toward building a vibrant community of wine enthusiasts. Cooper's Hawk provides a competitive compensation package, combined with rich benefits and a dynamic work environment where team members are valued and recognized.
The role of a Tasting Room Attendant at Cooper's Hawk is pivotal in delivering an exceptional and memorable guest experience. The attendant serves as a passionate ambassador for the brand, showcasing a deep enthusiasm for guest service, food, and wine. They are responsible for ensuring every visitor to the tasting room feels welcomed and informed, educating guests about the variety of wines available, retail products, and enriching their experience with knowledge about the Cooper's Hawk Wine Club. This position requires a balance of friendly, efficient service with a genuine passion for hospitality, helping to grow the wine club community by actively inviting guests to explore and join the membership program. The role includes maintaining comprehensive knowledge of the food and wine offerings, managing retail displays, supporting the broader tasting room team, and ensuring compliance with company standards and legal requirements when serving alcoholic beverages. The Tasting Room Attendant also handles operational duties such as using the POS system, stocking merchandise, and maintaining a clean and organized work environment. This position offers significant opportunities for career growth, wine and culinary education, and contributions toward building a vibrant community of wine enthusiasts. Cooper's Hawk provides a competitive compensation package, combined with rich benefits and a dynamic work environment where team members are valued and recognized.
Job Requirements
- Must represent Cooper's Hawk values
- must be at least 21 years of age
- experience in casual dining or upscale dining environment or retail sales preferred
- experience in wine environment or equivalent preferred
- hospitality-focused individual with passion for guest service, food and wine
- individual who thrives in team-based environment
- must be comfortable educating guests on Wine Club membership program and inviting them to join
- experience using POS systems
- ability to communicate clearly with guests, managers and team members
- ability to multi-task and work calmly and effectively under pressure in fast-paced environment
- ability to stand and walk up to 10 hours per shift
- ability to lift and carry up to 40 pounds
- ability to exert fast-paced mobility up to 6 hours in length
- must be able to read, write and understand English
- ability to perform essential functions to Cooper's Hawk standards and with reasonable accommodation
- ability to work flexible shifts and schedules inclusive of weekends and some holidays
Job Qualifications
- Experience in casual or upscale dining environment or retail sales preferred
- experience in a wine environment or equivalent preferred
- hospitality-focused individual with passion for guest service, food and wine
- comfortable educating guests on Wine Club membership program and inviting them to join
- experience using POS systems
- ability to communicate clearly with guests, managers and team members
- ability to multi-task and work calmly and effectively under pressure in a fast-paced environment
- ability to stand and walk up to 10 hours per shift
- ability to lift and carry up to 40 pounds
- ability to exert fast-paced mobility up to 6 hours in length
- ability to read, write and understand English
- ability to perform essential functions to Cooper's Hawk standards and with reasonable accommodation
- ability to work flexible shifts and schedules inclusive of weekends and some holidays
Job Duties
- Greet all guests with hospitality
- engage and answer questions about food, wine, Wine Club and facilities in a friendly, helpful manner
- maintain full knowledge of Cooper's Hawk food, retail items, wines and Wines of the Month and Wine Club events
- proactively build relationships with guests and create a memorable experience
- actively educate guests on the Cooper's Hawk Wine Club and its offerings and rewards
- invite them to participate in the Club with the goal of expanding the membership base
- maintain full knowledge of Tasting Room functions and retail products, including tastings, costs, and wines featured on the monthly tasting
- support the Host and Service Assistant positions when needed
- serve alcoholic beverages consistent with company standards and legal guidelines
- assist with carryout and curbside delivery orders
- actively seek opportunities to sell products sold in the Tasting Room
- stock wine and retail merchandise
- maintain a safe, sanitary, organized and stocked work area
- complete necessary side work during non-busy hours
- handle cash and utilize POS system according to company standards
- follow departmental checklists and standard operating procedures
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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