Taskforce Front Office Manager

Memphis RiverLine Hotel, formerly known as the Sheraton Memphis, is a prestigious and well-established hotel situated in the bustling heart of downtown Memphis, Tennessee. Known for its prime location and superior hospitality services, the hotel is a significant player in Memphis's vibrant hospitality industry. Catering to a diverse range of guests from business travelers to vacationing families, Memphis RiverLine Hotel offers a dynamic and fast-paced work environment that encourages professional growth and personal development. The hotel prides itself on its rich legacy of quality service, modern amenities, and commitment to providing guests with memorable experiences.

This employment opportunity is specifically for the position of Front Office Manager, a pivotal role within the hotel. The Front Office Manager is tasked with overseeing the daily operations of the front desk, ensuring exceptional customer service and smooth check-in and check-out processes. This key leadership position requires managing a team of front desk agents and coordinating closely with various hotel departments to guarantee a seamless and welcoming experience for all guests. The role encompasses responsibilities such as human resources functions including recruiting, selecting, orienting, training, coaching, conducting performance reviews, and implementing recognition programs to maintain a motivated and skilled workforce.

Candidates who thrive in high-energy environments and are passionate about hospitality will find this role rewarding. The Front Office Manager must exhibit excellent leadership and interpersonal skills, be proficient in hotel management software such as Opera PMS and Micros, and have experience handling cash transactions. The position demands flexibility in working hours, including weekends and holidays, to meet the operational needs of the hotel. Moreover, this full-time role offers a chance to be part of Davidson Hospitality Group, an award-winning hospitality management company known for its entrepreneurial management style and commitment to delivering exceptional value and guest satisfaction. Davidson Hospitality's backing provides employees with a unique opportunity to advance their careers within a trusted and respected hospitality management organization.