Systems Support Engineer

Optum is a global health and technology company that plays a pivotal role in transforming the healthcare landscape to help millions of people live healthier lives. With a comprehensive network that includes over 67,000 community pharmacies coupled with its own state-of-the-art specialty and home delivery pharmacies and fulfillment centers, Optum is uniquely positioned to deliver value-driven care services. The company is committed to advancing health equity on a global scale, fostering a culture of diversity and inclusion, and empowering talented professionals through career development opportunities and comprehensive benefits. Optum's purpose extends beyond traditional healthcare to include connecting people with the care, pharmacy benefits, data, and resources required to optimize their well-being. Based in Mesa, Arizona, this role offers an exciting opportunity to join a forward-thinking organization set to expand its pharmacy fulfillment operations across the United States through several new, state-of-the-art centers.

The role of Systems Support Engineer is crucial within Optum's automation infrastructure. This full-time, onsite position located at 1830 South Horne, Mesa, AZ, involves the setup, ongoing support, and management of critical automation hardware, including PCs, servers, and Programmable Logic Controllers (PLCs). The Systems Support Engineer will interface closely with pharmacy staff and internal stakeholders to diagnose system issues and ensure the smooth operation of automated fulfillment lines. The role demands collaboration with diverse teams during software upgrades, equipment installations, and routine maintenance to uphold system performance and reliability. Candidates will be expected to work flexible shifts within business hours, with occasional overtime or weekend hours based on business needs. Initial on-the-job training is provided to prepare employees, ensuring they are well-equipped to handle the technical demands of the position. With a focus on utilizing data analytics to troubleshoot and optimize systems, this role calls for proficiency in technical problem-solving and communication skills to maintain high standards of operational efficiency. The salary range for this position is $72,800 to $130,000 per year, reflective of local labor markets, experience, and certifications. Employees will also benefit from a comprehensive benefits package including health insurance, 401k contributions, and equity stock purchase. Optum’s mission aligns with delivering equitable care and addressing health disparities, making this role vital to supporting the company’s broader health improvement objectives.