Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Travel reimbursement
Job Description
Aramark Healthcare is a prominent division of Aramark, a global leader in food service, facilities management, and uniform services. Serving millions of guests daily across 15 countries, Aramark is committed to delivering exceptional experiences in diverse settings, including healthcare, education, business, and sports. Known for its dedication to quality, innovation, and sustainability, Aramark focuses on creating positive impacts for customers, employees, partners, and communities. With a workforce united by a strong purpose, Aramark strives to foster professional growth and a sense of belonging among its employees. Rooted in service, the company ensures equitable employment opportunities and promotes diversity and inclusion at every level.
The System Retail Food Service Manager position at Aramark Healthcare supports the Jefferson Health System by overseeing retail dining operations across more than sixteen sites. This role is highly dynamic and involves significant travel, approximately 80% of the time, to various healthcare facilities within the system. The role is essential in managing retail dining services in hospitals, focusing on delivering outstanding customer experiences through effective marketing, merchandising, and cash handling. The manager will execute dining solutions that align with customer preferences and drive profitability, ensuring food service areas meet the highest standards of quality and safety.
As a frontline leader, the System Retail Food Service Manager is responsible for managing the front-of-house operations, including cafeterias, food courts, and quick-service venues. This position demands a proactive approach to problem-solving and innovation, including implementing specials, limited-time offers (LTOs), and coordinating unique concepts such as pop-up restaurants and third-party collaborations like Fooda. The role involves building and maintaining strong working relationships with multiple departments to ensure a seamless and unified retail experience for customers. Additionally, the manager will lead a team, directly supervising a minimum of two employees and overseeing hiring, disciplinary actions, performance evaluations, and payroll decisions.
The position requires a hands-on leader who excels at driving customer service improvements and responding effectively to customer feedback through surveys and direct engagement. Financial acumen is also vital as the manager participates in forecasting, accounting, and tracking sales trends to optimize retail performance. The role offers a challenging yet rewarding opportunity for candidates with retail food service management experience who thrive in a fast-paced, service-oriented healthcare environment. Aramark Healthcare emphasizes skill development, adaptability, and teamwork, encouraging employees to grow professionally while positively impacting the communities they serve.
The System Retail Food Service Manager position at Aramark Healthcare supports the Jefferson Health System by overseeing retail dining operations across more than sixteen sites. This role is highly dynamic and involves significant travel, approximately 80% of the time, to various healthcare facilities within the system. The role is essential in managing retail dining services in hospitals, focusing on delivering outstanding customer experiences through effective marketing, merchandising, and cash handling. The manager will execute dining solutions that align with customer preferences and drive profitability, ensuring food service areas meet the highest standards of quality and safety.
As a frontline leader, the System Retail Food Service Manager is responsible for managing the front-of-house operations, including cafeterias, food courts, and quick-service venues. This position demands a proactive approach to problem-solving and innovation, including implementing specials, limited-time offers (LTOs), and coordinating unique concepts such as pop-up restaurants and third-party collaborations like Fooda. The role involves building and maintaining strong working relationships with multiple departments to ensure a seamless and unified retail experience for customers. Additionally, the manager will lead a team, directly supervising a minimum of two employees and overseeing hiring, disciplinary actions, performance evaluations, and payroll decisions.
The position requires a hands-on leader who excels at driving customer service improvements and responding effectively to customer feedback through surveys and direct engagement. Financial acumen is also vital as the manager participates in forecasting, accounting, and tracking sales trends to optimize retail performance. The role offers a challenging yet rewarding opportunity for candidates with retail food service management experience who thrive in a fast-paced, service-oriented healthcare environment. Aramark Healthcare emphasizes skill development, adaptability, and teamwork, encouraging employees to grow professionally while positively impacting the communities they serve.
Job Requirements
- bachelor's degree or equivalent experience
- 2+ years of retail food service management or front of the house management experience required
- experience with marketing, merchandising and cash handling required
- strong customer service and computer skills required
- ability to work independently and give direction
- must be able to work a varied schedule, including days, evenings and a weekend rotating schedule
- requires 80% travel
Job Qualifications
- bachelor's degree or equivalent experience
- 2+ years of retail food service management or front of the house management experience required
- experience with marketing, merchandising and cash handling required
- strong customer service and computer skills required
- ability to work independently and give direction
- must be able to work a varied schedule, including days, evenings and a weekend rotating schedule
- requires 80% travel
- experience managing a union workforce is a plus
Job Duties
- manage front of house (cafeteria, food court, quick service) dining operations
- develop and implement retail services plan to improve service, quality and profitability of service areas
- maintain effective working relationships with other departments to provide a unified retail experience for customers
- manage marketing, merchandising and cash handling procedures
- ensure that requirements for appropriate sanitation and safety levels in respective areas are met
- maintain effective client and customer rapport for mutually beneficial business relationships
- drive customer service and track and respond to survey results
- directly supervise two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
- assist in location forecast and accounting
- track sales trends and drive sales
- implement specials and ltos and coordinate pop up restaurants, fooda, etc
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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