Support lead - Baker center

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $13.00
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Benefits

Health Insurance
financial wellness programs
personal wellness programs
Paid Time Off
Career development opportunities
inclusive workplace environment
Employee Discounts

Job Description

Five Below is a dynamic and rapidly growing retail company focused on providing a unique shopping experience with products priced $5 or below. Established as a destination for the coolest and trendiest items, Five Below has cultivated a distinctive culture known as The Five Below Way, which emphasizes having fun, embracing creativity, and fostering an environment where associates can thrive and contribute big ideas. With over 20,000 dedicated associates, the company is recognized for its energetic work environment and commitment to customer satisfaction. The culture encourages freedom to "Let Go & Have Fun" and inspires employees to make the workplace an exciting and inspiring place to be. Known for its wide selection of affordable and appealing items, Five Below targets families, teens, and young adults looking for value and novelty. The company’s steady expansion across numerous locations demonstrates the success of its engaging retail model and vibrant corporate culture.

The Crew Lead role at Five Below is an exciting opportunity for individuals who aspire to leadership within a fast-paced retail environment. This hourly position starting at $13.00 per hour is central to ensuring that every customer’s experience at the store is exceptional and that the team operates smoothly. The Crew Lead supports the Store Manager by overseeing daily activities, training team members, and maintaining high standards of customer service. This position requires a hands-on approach to managing the floor, assisting with stock organization, and stepping into the Manager on Duty role when necessary. The Crew Lead is accountable for driving sales, controlling expenses, and helping create an inviting and well-maintained store atmosphere. The role demands creativity, composure under pressure, and excellent communication skills to successfully lead a team and ensure a WOW customer experience in line with the Five Below Way. Flexibility is important as the job may involve varied shift times including days, evenings, weekends, and potentially overnight hours. This position offers a chance to grow professionally within a company celebrated for its inclusive culture and career development opportunities. Overall, the Crew Lead exemplifies leadership that encourages an energetic, customer-centric, and team-oriented store environment.

Job Requirements

  • Frequently operate cash register
  • Frequently move merchandise weighing up to 25 lbs and place or remove merchandise up to a height of 5-10 feet
  • Frequently ascend or descend ladders to retrieve and put away stock
  • Frequently kneel, bend, twist, and stoop in stock room and sales floor
  • Frequently communicate with customers, managers, and coworkers face-to-face and by telephone
  • Move across sales floor assisting customers and stock room
  • Ability to work flexible schedule including days, evenings, weekends, overnight shifts, and travel as required
  • Ability to identify and discern instructions regarding merchandise layouts, associate schedules, and procedures
  • Ability to remain upright and stationary for 80 percent of the time
  • Must be at least 18 years old and able to perform essential job functions according to laws

Job Qualifications

  • High school graduate or equivalent
  • College experience preferred
  • Minimum 1 year of management experience
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Creative thinking
  • Ability to maintain composure under pressure

Job Duties

  • Ensure all crew members are wowing the customer through personal contact with customers
  • Train the crew on the BEST customer service experience
  • Ensure each guest has a fast, friendly checkout experience
  • Help oversee daily activities of all store associates
  • Ensure associates are performing duties effectively and providing excellent customer service
  • Assist with receiving, unpacking, and organizing new stock for timely placement on sales floor
  • Act as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and urgent issues
  • Manage the entire process of opening or closing the store including cash security, locking doors, setting alarms, and ensuring smooth daily operation
  • Support onboarding and ongoing training of associates on store policies, product knowledge, and operational procedures
  • Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service
  • Partner with store leadership on merchandising procedures and World Recovery
  • Perform store maintenance including taking out garbage, sweeping, cleaning bathrooms, and maintaining stock room
  • Perform additional responsibilities as directed by the Store Manager based on store needs

Job Criteria

Experience

No experience required


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