Support-Busser Runner

Bottleneck Management is a dynamic hospitality company operating vibrant, high-energy, and approachable restaurants located in some of the most lively neighborhoods. Since its inception, the company has centered its operations around genuine hospitality and fostering meaningful connections between its team members and guests. Over the years, Bottleneck Management has evolved into a significant player in the hospitality industry, recognized for its crowd-pleasing venues that deliver exceptional dining experiences. Despite rapid growth, the company remains steadfast in upholding its core values which emphasize understanding, supporting, and empowering its people while ensuring that every moment spent at their establishments is enjoyable and fulfilling. This philosophy translates into a welcoming atmosphere where both guests and staff can thrive in a culture of mutual respect and hospitality.

The position of Support (Busser/Food Runner) within Bottleneck Management represents an exciting opportunity for individuals eager to grow in the fast-paced service industry. This role is essential for maintaining the flow of daily restaurant operations by providing key assistance to servers and bartenders, ensuring that guests receive timely and quality service in a fun, casual bar environment. Support team members act as vital contributors to the overall dining experience by managing tasks such as running food from the kitchen to tables, cleaning and resetting tables, and keeping the bar and service areas tidy and organized.

Those who thrive in this role are energetic, driven, and possess a commitment to excellent customer service. The position requires adaptability and multitasking abilities within a busy restaurant setting, where communication with guests, team members, and management must be clear and courteous. Employees in this role typically work under the guidance of front-of-house managers and must be flexible enough to cover both opening and closing shifts, including weekends, reflecting the variable nature of hours in hospitality.

Bottleneck Management places a strong emphasis on creating a supportive work environment that nurtures personal and professional growth. In addition to the vibrant workplace culture, team members benefit from a range of comprehensive advantages including restaurant dining discounts and access to employee assistance programs. The company’s commitment to equal employment opportunity ensures a respectful, inclusive workplace culture free from discrimination or harassment.

The physical demands of the Support role should also be noted. The job involves extended periods of standing and walking, lifting up to 50 pounds, and working in both indoor and outdoor dining environments that vary in temperature and noise levels. The role necessitates good hearing and manual dexterity to manage tasks safely and efficiently. Candidates must also be comfortable working around common allergens such as peanuts, dairy, gluten, and seafood. Safety and accommodation considerations are integral, with the company prepared to make reasonable adjustments to assist employees with disabilities.

Overall, joining Bottleneck Management as a Support team member is an excellent opportunity for individuals who are passionate about hospitality, enjoy working in a collaborative and energetic environment, and seek a position that offers growth potential within a well-established and respected restaurant group. The role embodies the company’s core values: understanding the needs of others, supporting colleagues, empowering team members, and fostering an enjoyable work experience for all.