Supervisor, Training - Hotel

Redlands, CA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Training and Development

Paid holidays

Job Description

San Manuel is one of the largest private employers in the Inland Empire, known for its dynamic presence in the hospitality and gaming industry. The organization is dedicated to providing exceptional experiences to its guests while fostering a supportive and growth-oriented work environment for its employees. San Manuel operates a premier hotel and gaming property that combines luxury, entertainment, and superior service standards to create an unmatched guest experience. The company prides itself on a deep commitment to employee development, community engagement, and operational excellence. San Manuel’s hotel division focuses on maintaining high standards of service, training, and operational efficiency, aligning with brand values and customer expectations. The role of Supervisor, Training Hotel is a pivotal position within this organization, directly contributing to the professional development and success of all Hotel Operations team members. This full-time role involves active participation in the recruitment, onboarding, and continuous training of hotel staff, ensuring alignment with San Manuel’s brand standards and department policies.

The Supervisor, Training Hotel operates under the direction of the Manager, Training Hospitality, and is chiefly responsible for the comprehensive training and development programs within the hotel operations department. The position holds accountability for managing new hire orientations, facilitating pre-training and ongoing training sessions, and creating a robust curriculum aligned with Forbes standards and the latest training technologies. This role requires a proactive approach to monitoring training progress, providing feedback, and continuously enhancing training materials to meet evolving business needs. Furthermore, the Supervisor collaborates closely with multiple departments and external vendors to streamline onboarding processes, support hiring events, and implement new policies or products within the hotel. Leadership and supervisory responsibilities include staff hiring, training, performance evaluation, and succession planning, emphasizing the development of team members for key roles. This role is ideal for an experienced training professional with a background in hospitality or gaming, who possesses excellent communication, presentation skills, and a strong commitment to fostering an engaging and educational workplace environment. San Manuel offers a fast-paced, high-demand environment and supports work-life balance with various benefits, reinforcing its reputation as a leading employer in the region.

Job Requirements

Associate degree in related field
Minimum three years of training experience preferably in a gaming and/or hospitality environment
Minimum two years of supervisory experience preferred
Minimum one year of Forbes training facilitation strongly preferred
Equivalent combination of education and progressive, relevant and direct experience may be considered
Good presentation skills
Excellent writing skills
Ability to communicate verbally across all levels of the enterprise
Intermediate proficiency in Microsoft Office Suite
Familiarity with compliance applications
Valid driver’s license and vehicle insurance with minimum liability limits
Must be able to commute regularly between locations
May be required to obtain and maintain a gaming license at the discretion of the San Manuel Tribal Gaming Commission

Job Qualifications

Associate degree in related field
Minimum three years of training experience preferably in a gaming and/or hospitality environment
Minimum two years of supervisory experience preferred
Minimum one year of Forbes training facilitation strongly preferred
Equivalent combination of education and progressive, relevant and direct experience may be considered
Good presentation skills
Excellent writing skills
Ability to communicate verbally across all levels of the enterprise
Intermediate proficiency in Microsoft Office Suite
Familiarity with compliance applications

Job Duties

Hold responsibility for all aspects of training including facilitating new hire training, incumbent team member training, classroom management and responding to initial team member concerns
Oversee new hire orientations, pre-training sessions, and create schedules for new hire training
Track new hire progress and provide regular feedback during training
Ensure a quality training experience by creating training classes and/or manuals as needed
Coordinate with other departments to ensure successful onboarding of new hires into the Hotel Operations department
Remain up to date with Forbes standards as well as new training methods and technologies and modify training curriculum and materials accordingly
Develop a tracking system to manage the training progress for all Hotel Operations team members
Ensure that all required trainings are completed, and acknowledgments are signed in a timely manner
Assist with the selection of new team members by attending hiring events and job fairs, screening applications, scheduling and conducting interviews for multiple positions, as assigned
Support the creation and implementation of new products, policies and procedures, and revisions as needed
Work with Central Scheduling and/or vendors to create training schedules for all Hotel team members
Perform other duties as assigned to support the efficient operation of the department
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring and training employees
Plan, assign, review and direct work
Evaluate and appraise performance
Reward and discipline employees
Address complaints and resolve problems
Make hiring decisions and design individual development plans with succession planning in mind for all key roles