Supervisor/ Keyholder

Total Wine & More is a leading specialty retailer of wine, beer, and spirits with a commitment to delivering an exceptional customer experience. Known for its vast selection of high-quality adult beverages, the company operates numerous stores dedicated to offering a welcoming, knowledgeable environment where customers can explore products and receive expert advice. As a business that values both its customers and team members, Total Wine & More emphasizes a culture of service, integrity, and ongoing development, making it a standout employer in the retail sector. Total Wine & More offers a variety of benefits designed to support health, wellness, and career growth, underscoring their investment in the well-being of their employees.

The Supervisor role at Total Wine & More is a pivotal position within the store management team. Serving as a key support to management, the Supervisor helps drive store operations, promote a dynamic sales culture, and ensure customer satisfaction is always at the core of the business. This employment opportunity is designed for individuals passionate about leadership and customer service in a retail setting focused on adult beverages. Supervisors at Total Wine & More play an integral role in shaping the shopping experience by fostering an engaging and knowledgeable atmosphere.

In this role, you will support service teams and front-end operations while contributing to merchandising efforts to maximize sales and meet key performance metrics. Leading by example, the Supervisor delivers outstanding customer service, addresses customer issues promptly, and upholds the store's high standards of safety and compliance, particularly in alcohol sales regulations. You will also take part in training and developing team members, helping them build product knowledge and sales skills to better serve customers. This position requires a flexible schedule, including availability to work evenings and weekends to meet business needs.

Total Wine & More values its team members as the company’s most important asset, offering paid time off, health care plans, store discounts, and many other benefits. Commitment to equal opportunity and diversity is a core principle, ensuring all qualified candidates are considered without discrimination. This role offers not only the chance to grow professionally within a respected company but also to contribute meaningfully to a company passionate about customer satisfaction and community engagement. Total Wine & More’s supportive environment and Total Rewards program provide resources that empower employees both personally and professionally.