Student Experience Manager - Tulane University

Aramark is a global leader in food services, facilities management, and uniforms, proudly serving millions of guests daily across 15 countries. The company is deeply rooted in service and united by a purpose to do great things for their employees, partners, communities, and the planet. Aramark fosters an environment that encourages professional growth, talent development, and passion-driven careers. They emphasize equal employment opportunities and an inclusive workplace that respects diversity and promotes belonging. With a strong presence in various industries including education, healthcare, business, and sports, Aramark remains committed to delivering exceptional service and innovative solutions.

Tulane Hospitality, a division under Aramark, is seeking an experienced and proactive Student Experience Manager to join their dynamic team. This full-time role focuses on enhancing the overall student experience within the dining ecosystem at Tulane University. The Student Experience Manager will develop and implement innovative programs aimed at creating a positive and engaging dining environment for students, faculty, and guests. The position plays a crucial role in driving student retention and encouraging referrals to meal plan programs. By working closely with academic and administrative departments, the Manager will create authentic, culturally relevant menus and special events that resonate with the diverse student body.

This role is also tasked with supporting customer satisfaction and retention strategies, showcasing culinary programs, overseeing meal plan sales, and managing budgeting to ensure alignment with marketing objectives. The Student Experience Manager will maintain detailed records of customer feedback, engagement activities, and industry trends to continually refine and improve the dining experience. Reporting directly to the Marketing Manager, the role requires close collaboration with culinary teams and multiple other departments to ensure a seamless, consistent student journey across all channels and platforms. The Manager will also lead customer service training initiatives for dining staff and manage special dining events that enhance student engagement.

Candidates in this role must possess strong communication and organizational skills, adaptability to change, and the ability to build effective business relationships at all levels. A background in leadership behavior and experience working with diverse groups of stakeholders, including students, faculty, staff, and community partners, is essential. The position involves working evenings, weekends, and non-traditional hours to support special events and football games, demonstrating a flexible and dedicated approach to student experience management.