Store Operations Manager

Insomnia Cookies is a well-established and rapidly expanding bakery and delivery company renowned for its innovative concept of delivering warm, delicious cookies late into the night. Founded over 20 years ago by Seth Berkowitz in a college dorm room, Insomnia Cookies has grown into a cult brand beloved by cookie aficionados across the globe. With more than 300 stores worldwide, including a strong flagship presence in Philadelphia, Pennsylvania where the company is headquartered, Insomnia Cookies continues to lead the cookie delivery industry with its unique blend of quality, convenience, and customer-centric service. The company is also expanding its reach through a nationwide shipping and gifting portfolio, making it easier than ever to enjoy their popular treats. Operating within the fast-paced food and retail industry, Insomnia Cookies is committed to upholding its reputation for excellence, innovation, and community engagement through every store and delivery interaction.

The role of Store Operations Manager (General Manager) at the Scottsdale, AZ location presents an exciting leadership opportunity within this dynamic company. The position is designed for hospitality-focused individuals who are eager to contribute to an entrepreneurial environment that offers extensive training, mentorship, and rapid professional growth. Managers in this role are equipped with the resources and support to achieve measurable sales success and cultivate a motivated, high-performing team. The Store Operations Manager will oversee all aspects of store management, including hiring, coaching, and developing a diverse hourly staff comprising Shift Leaders, Cookie Crew, and Delivery Drivers. This hands-on leadership position demands a player-coach mentality focused on delivering outstanding customer service, maintaining stellar food quality, and ensuring an inviting store atmosphere. The role also involves managing inventory, executing local marketing initiatives, and fostering a culture of excellence and personal development among team members. Compensation includes a competitive base salary with monthly bonuses, a monthly cellphone data plan stipend, and an attractive benefits package featuring medical, dental, vision, and pet insurance, as well as a 401K with company matching. Additionally, employees enjoy paid time off, access to a proprietary training platform called Cookie College, and fun perks such as free cookies and company swag. This is a salaried management position that requires availability for mid-to-late shifts primarily from Thursday through Sunday, offering an engaging and rewarding career path within an innovative and beloved food brand.