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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.25 - $30.75
Work Schedule
Rotating Shifts
Benefits
competitive base salary
Monthly bonus
Cellphone data plan stipend
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
401k with match
Paid vacation
Personal wellness days
Paid sick leave
Training platform enrollment
Free cookies
Company swag
Job Description
Insomnia Cookies is a well-established and rapidly expanding bakery and delivery company renowned for its innovative concept of delivering warm, delicious cookies late into the night. Founded over 20 years ago by Seth Berkowitz in a college dorm room, Insomnia Cookies has grown into a cult brand beloved by cookie aficionados across the globe. With more than 300 stores worldwide, including a strong flagship presence in Philadelphia, Pennsylvania where the company is headquartered, Insomnia Cookies continues to lead the cookie delivery industry with its unique blend of quality, convenience, and customer-centric service. The company is also expanding its reach through... Show More
Job Requirements
- 3+ years management or leadership experience in restaurant or retail establishment
- Availability to work 2-3 mid-to-late shifts from Thursday to Sunday
- Hospitality-focused with strong customer service skills
- Technical proficiency with business software including MS Outlook, Excel and MS Teams
- Experience using Applicant Tracking System for employee hiring
- Familiarity with commercial convection ovens is preferred
- Strong leadership and coaching skills
Job Qualifications
- 3+ years of management or leadership experience in restaurant or retail establishment
- Strong hospitality focus with ability to deliver exceptional customer service
- Technical proficiency with restaurant and retail business software including MS Outlook, Excel, and MS Teams
- Experience with Applicant Tracking System for hiring
- Familiarity with commercial convection ovens is a plus
- Benevolent leadership style and player-coach mentality
- Availability to work 2-3 mid-to-late shifts Thursday through Sunday
Job Duties
- Hire, coach and develop a diverse part-time hourly staff including Shift Leaders, Cookie Crew and Delivery Drivers
- Lead service components ensuring food quality, customer service, employee friendliness and store cleanliness
- Establish and maintain a culture centered on cookie quality, customer service and sales performance
- Manage and audit inventory control processes
- Create and implement engaging local marketing campaigns
- Develop and drive in-store recognition programs and contests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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