Store Manager F&B

Coach is a renowned global fashion house established in New York in 1941, known for its dedication to crafting beautiful, lasting pieces that empower individuals to express their true selves. As a part of the Tapestry portfolio, Coach embraces a spirit of inclusivity, courage, and creativity, reflecting the vibrant culture of its hometown. Tapestry is a global house of brands committed to pushing the boundaries of innovation and inclusion, emphasizing equity and diversity as key pillars of its corporate philosophy. Together, they form a powerful network that supports and nurtures creative talent and progressive business practices worldwide.

The role of Coffee Shop Manager at Coach presents a unique opportunity to lead and manage the daily operations of a coffee shop environment within this influential brand framework. This position involves overseeing staff management, inventory control, financial performance, and maintaining the highest standards of customer service. The ideal candidate will demonstrate strong leadership capabilities, operational excellence, and a genuine commitment to cultivating a positive and motivating atmosphere for both customers and team members. The Coffee Shop Manager will play a pivotal role in driving business success through effective team development, innovation in customer engagement, and ensuring compliance with all regulatory standards. This full-time role offers a competitive salary range of $75,000.00 to $80,000.00, reflective of the importance and responsibility associated with the position.

Responsibilities extend beyond typical managerial duties, encompassing the recruitment, training, and mentoring of coffee shop staff to align with company standards. Continuous coaching and performance evaluations are critical to fostering a culture of teamwork, customer focus, and ongoing improvement. The manager will also be responsible for promoting store events, seasonal promotions, and forging local community partnerships to enhance brand visibility and customer loyalty.

Operational management is a key facet of the position, including monitoring sales performance, managing budgets, controlling expenses, and ensuring smooth day-to-day operations such as opening and closing procedures, cleaning, and light maintenance. Adherence to health, safety, and food sanitation standards is paramount, alongside troubleshooting any operational challenges that arise. Maintaining high quality in coffee and food preparation, responding promptly to customer feedback, and resolving complaints are vital to delivering an exceptional customer experience.

Reporting duties include maintaining accurate records of sales, inventory, payroll, and other pertinent data, alongside preparing performance reports. The manager must ensure full compliance with local, state, and federal food safety regulations, including the provision of safety and sanitation training for all staff members.

Coach values traits such as courage, creativity, customer focus, and the ability to navigate ambiguity while driving results and maintaining interpersonal savvy. These competencies are essential to thriving in this leadership role. Additionally, people managers at Coach are expected to demonstrate strategic agility, support the development of direct reports, and build effective, cohesive teams.

Coach is an equal opportunity employer that prides itself on hiring and developing top talent. The company is committed to providing reasonable accommodations to applicants and employees with disabilities or religious beliefs. This role offers a comprehensive benefits package including medical, dental, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance, underscoring the company’s commitment to employee well-being and growth.